Jose C. Rodriguez

Address: Bronx, NY *****

Phone: +1-347-***-**** - Email: ad327y@r.postjobfree.com Professional Summary

Dedicated professional with experience providing technical support to end users in a corporate environment. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration. Adept at training users on new applications and technologies, working with remote users, and staying abreast of new developments in the IT industry. Experience

Computer Helpdesk Technician L2

February 2023 to Present

Department of Buildings - New York, NY.

• Familiar with Service Now ticketing system.

• Familiar with creation and delegation of mailboxes through Admin Exchange Center.

• Active use of Active Directory for enabling access, account creation, unlocking and deprovisioning, as well as password resets. Organizational Unit management and organization of newly added devices.

• Created Scripts utilizing Windows PowerShell for automation and fast expedition of daily tasks.

• Familiarized with SCCM software as I use it for data acquisition for better user help experience.

• Accounted for the resolution of 5% of all agency-wide resolved tickets with 1000+ resolved tickets. Computer Helpdesk Technician Intern

October 2022 to January 2023

Department of Buildings - New York, NY.

• Assisted over 300+ employees, remotely or in person, with their technical difficulties/needs, ranging from hardware malfunctions, equipment deployment to software installations or difficulties.

• Assisted in the tracking of equipment in our agency's inventory.

• Familiarized with Active Roles Console for managing user accounts, including granting/removing access rights, changing passwords, unlocking users.

• Familiarized with the re-imaging process for laptops and desktop computers through bootable USB devices.

• Kept close contact with network department to address further connectivity issues, such as Shared-Drive Access, Ethernet-port connectivity issues.

• In charge of deployment and installation for projects such as set-up and installation of specialized hardware and software.

Education

AAS : Engineering Technology Candidate

CUNY New York City College of Technology - Brooklyn Skills

• Powershell scripts, and familiarized with

computer imaging processes.

• Computer assembly, and maintenance.

• Microsoft Word • Microsoft Excel

• Microsoft PowerPoint • Microsoft Outlook

• Quick Thinking • Problem Solver

• Mobile Device Management • Printer Support

• Operating Systems • Active Directory

• Remote Support • Conflict Resolution

• Ticket Management

Certifications

• Computer Technician - Testout PC pro

Languages

• Spanish

Native

• English

Fluent

References

References available upon request

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