Michelle Gazella

BSN, RN, CPHQ

Pittsburgh, PA • www.linkedin.com/in/michelle-gazella

ad327r@r.postjobfree.com • 412-***-****

Healthcare System Professional

Registered Nurse / Clinical Healthcare / Medical Sales

Clinical Quality / Team Management and Training / Facility Oversight

Healthcare Professional with more than a decade of experience in sales, marketing, and management in both clinical and non-clinical settings. Deep understanding of medical field with unique insider and outsider perspective. Years of management experience training teams, overseeing facilities, and assessing clinical quality. Recognized for attention to detail and ability to take teams to the next level of productivity and expertise.

Areas of Expertise:

Strategic Leadership

Coaching

Clinical Nursing

Physician/Nurse Education

Process Improvement

Human Factor

Critical Thinking

Leading Change

Clinical Quality Analysis

Professional Experience

Quanta Dialysis Technologies Limited – Beverly, MA

Head of Clinical Support, North America (2020-2024)

A UK venture backed MedTech Dialysis startup with the first TKT, Trinal Kidney Therapy, IHD, SLED or bagless CRRT. Developed and motivated a high-performing nationwide team to create and manage all clinical education initiatives across the organization.

Selected Contributions:

Orchestrated collaborative efforts with engineering and marketing teams to drive the development of innovative machine capabilities and optimize software design, contributing to the advancement of commercial opportunities.

Facilitated the comprehensive training of 240 nurses within a prominent Integrated Delivery Network (IDN) across the Midwest, meticulously preparing them for the seamless transition to a 24/7 operational model.

Provided adept support for pilots and live demonstrations, actively engaging with end-users to address concerns and enhance the overall user experience.

Spearheaded the development of all-encompassing educational materials, including sophisticated written training materials and the creation of multimedia eLearning modules, elevating the learning experience for clinical support staff.

Directed and supported Human Factors Studies, overseeing the strategic design and execution of testing processes to optimize the usability and safety of clinical support systems.

Supported IDE study for 510k in-home use approval, implementing and supporting a train-the-trainer model for home dialysis programs, and crafted and supervised teaching materials for Human Factors training and testing.

Fresenius Kidney Care – Waltham, MA

Field Vice President of Clinical Quality Capitol Lakes Group (2014 to 2019)

Led six Regional Quality Managers and oversaw Clinical Quality of 260 in-center facilities and 123 home-based programs.

Selected Contributions:

Improved 5-star ratings for entire group, improved total number of combined 4 & 5 Star clinics from 9% to 53%, decreased 1 star clinics from 16% to 2%

Managed East Division Medical Advisory Board meetings and projects

oCollaborated with MAB physicians and implemented QI project for all clinics in East Division, which contributed to the improved 5 Star ratings

Facilitated the East Division Medical Director Workshops

oDeveloped and marketed advanced education program for experienced Medical Directors

oDeveloped agenda, secured speakers, and handled all logistics for quarterly meetings

Fresenius Kidney Care – Waltham, MA

Vice President of Quality North Division (2010 to 2014)

Oversaw 14 Regional Quality Managers and three Directors. Provided quality and regulatory oversight for more than 600 facilities.

Selected Contributions:

Led North Division Medical Advisory Board meetings and projects

oWorked collaboratively with MAB Chairman to develop and implement a Quality Improvement project focused on identifying patient outcomes more quickly and effectively. Created one standardized project for all 600 clinics, resulting in positive results in numerous metrics

Implemented Medical Director Workshop for North Division

Chosen by Division President to attend Babson College year-long Leadership Excellence Program

Fresenius Kidney Care – Waltham, MA

Director of Home Therapies for the Northeast Group (2009 to 2010)

Led three Area Home Therapy Managers. Responsible for the growth and quality management of Home Programs in the Northeast Group.

Selected Contributions:

Grew home therapies by 5% by developing and implementing one standardized promotional program for all 600 clinics

NxStage Medical Inc, – Lawrence, MA

Area Manager/Regional Sales Trainer, Western Pennsylvania and Ohio (2006 to 2009)

Conducted consultative and direct sales and marketing efforts to nephrologists and dialysis units, representing home hemodialysis therapy, products, and services.

Selected Contributions:

Implemented innovative negotiation techniques

Executed national objectives in local markets

Outperformed sales targets consistently

Ranked number #1 in PureFlow Penetration

Was honored as Incentive Trip winner

Developed and implemented field training initiatives

Oversaw initial and ongoing training and support of Area Managers

ADDITIONAL RELEVANT EXPERIENCE

Amgen, Inc., Nephrology Business Unit, Thousand Oaks, CA

Professional Sales Representative/District Trainer

Baxter Healthcare Corporation, Renal Division, McGaw Park, IL

Senior Account Executive

University of Pittsburgh Medical Center, Pittsburgh, PA

Registered Nurse/MICU and Acute Renal Unit

Education and Credentials

Bachelor of Science, Nursing (BSN) · University of Pittsburgh – Pittsburgh, PA

Certified Professional in Healthcare Quality (CPHQ) · National Commission for the Certifying Agencies – National Organization for Competency Assurance

Professional Associations

ANNA, American Nephrology Nurses Association

NAHQ, National Association for Healthcare Quality

Community Experience / Personal Associations

Volunteer for Nursery and Sunday School, Crossroads Church

Volunteer for Welcoming Committee, Greeters

Steering Committee for National Kidney Foundation of Western Pennsylvania

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