Mudassar Iqbal

Brampton, Canada • Tel: +1-437-***-**** • Email: ad327b@r.postjobfree.com

Summary:

Highly-motivated Administrative Assistant/Customer Services with a Bachelor degree and desire to take on new challenges. Strong attention to detail, Demonstrated administrative and organizational skills and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Received Best Performance award in 2019 from GDRFA (General Directorate of Residency and Foreigners Affairs Dubai) for successful contribution to new departmental and organizational Portal.

(GDRFA eVision).

Work Experience:

2013-2023 Administrative Assistant/Customer Services Alwesam Businessman Services Centre GDRFA-Dubai (General Directorate of Residency and Foreigners Affairs) Dubai, United Arab Emirates

Answered phones in a courteous manner while providing excellent customer service.

Reviewed files, records and other documents to obtain information or respond to requests.

Entered data into a computer system accurately and efficiently.

Communicated with customers and employees to answer questions or explain information.

Verified accuracy of data by cross-referencing with source documents.

Advised clients on filing requirements, visa options, and the procedure of getting an employment, resident or visit visa.

Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.

Maintained records of all transactions made by individuals applying for entry into the country, including documentation required for compliance purposes.

Processed immigrant visa applications in accordance with established procedures and regulations.

Analyzed legal documents related to immigration matters such as visas, Emirates Identity cards, work permit and health fitness applications.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assisted with customer requests and answered questions to improve satisfaction.

Oversee and co-ordinate office administrative procedures.

Received Performance Award in 2019 from GDRFA (General Directorate of Residency and Foreigners Affairs Dubai) for successful contribution to new departmental and organizational Portal. (GDRFA eVision).

2011-2013 Data Entry Clerk Alwesam Businessman Services Centre Dubai, United Arab Emirates

Supported data entry across departments as requested, switching promptly to new projects.

Maintained confidentiality of sensitive information entered into the system.

Followed up on pending tasks until completion.

Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.

Answered incoming phone calls and directed callers to appropriate departments and personnel.

Contacted customers via phone or email to address data inquiries and assisted colleagues with resolving any issues related to data entry operations.

Building relationships with new customers and distributors, ensure customer satisfaction & provide professional customer support.

Reviewed files, records and other documents to obtain information or respond to requests.

Performed data entry from paper documents, emails, and other sources into computer systems and prepared summaries of daily work completed for review by supervisors. Relevant Skills:

Computer skills: Proficiency in Operating system, Typing, Work with word processing documents, Image editing, Email Communication, Basic Knowledge of Hardware.

Professional/Social: Teamwork, Strong attention to detail, Customer services, Demonstrated administrative and organizational skills, Ability to prioritize duties/projects, multi-task, and work independently, Strong analytical and problem-solving abilities, Strong written and verbal communication skills, Interpersonal skills, Ability to take initiative, Demonstrates a genuine positive and helpful attitude, Problem-solving.

Languages: English (Full Professional), Urdu (Native), Punjabi (Native), Arabic (Minimum Professional)

Education:

06/2011 B-Tech Electronics Preston UniversityLahore, Pakistan 06/2008 D.A.E Instrumentation Swedish Pakistani Institute of Technology Professional Certification:

6 Months short course of SODOM (Special Offer Diploma in Office Management)

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