PROFILE

Excellent customer service skills with integrity, confidentiality, business savvy and sales and marketing proficiency. Entrepreneurially spirited individual who is highly creative and motivated with excellent organizational and leadership abilities.

SUMMARY OF QUALIFICATIONS

High Energy Professional with over 10 years combined experience coordinating:

Weddings and Rehearsals, Retirement Parties, Student Awareness Programs, Fundraising Activities, Special Programs and Marketing Functions

Motivated self-starter, natural born leader, capable of taking initiative and running with it

Organized, detail oriented, dependable and conscientious

SKILLS

Lead Supervising Banquet Personnel for over 20 Weddings in six months. Size varied from 50 - 200 Guests. Also, Retirement and Birthday Celebrations, Chamber of Commerce Networking Activities, Festivals, Seminars, Holiday Parties, and Fundraisers.

Coordinator of Honor’s Night, Yearly Event at a Community College with over 1200 Participants. Organized several committees to perform this “MAIN EVENT OF THE YEAR”

Assisted in Coordinating Several Annual Student Programs including:

Cancer Awareness Days –3,000+ participants

Senior Day –5,000+ participants

Tuskegee Airmen Celebration -1,500+ participants

Science Night –5,000+ participants

Earth Day Celebration -3,000+ participants

Angel Tree -3,000+ participants

Computer proficient in Word, Excel, PowerPoint, Quickbooks, and CRM as well as MAC, Facebook and Twitter.

Grant Coordinator

Budgets and Analysis

ACCOMPLISHMENTS

Commencement speaker to audience of approximately 5,000. Auditioned against speech and debate national champions.

Every job I’ve held I became a supervisor or lead person in less than a year.

Completed a four-year Journeyman Electrical Engineering Apprenticeship in three and one half years.

DATA SPECIALIST, BRAVA MEDICAL GROUP, SEDONA, AZ

March 2015 – Present

Enter Data for service orders for a global company. Process invoices for billings. Maintain spreadsheets of various sorts for various companies.

FOH SUPERVISOR, CLIFF CASTLE HOTEL & CASINO, CAMP VERDE, AZ

June 2015 – October 2016

Manage staff of seven in fine dining restaurant “Storytellers”. Hire, train, discipline, advise staff in operations and providing excellent customer service to guests. Provided problem solving skills as needed and increased customer satisfaction by 35%. Maintain POS. Process payroll and BEO’s for special events.

SALES & CATERING MANAGER, WILD THYME GROUP AT LOS ABRIGADOS RESORT & SPA, SEDONA, AZ

January 2014 – January 2015

Manage FOH staff for two on-site restaurants, as well as group event coordinator/banquet manager. Create BEO’s, sales, service events. Maintain financials, order supplies. Maintain Micros system, now Aloha. Handle guest complaints and provide excellent customer satisfaction. Payroll processing.

LEAD BANQUET SUPERVISOR/FOH MANAGER, STAKES & STICKS/DIAMOND RESORTS INTERNATIONAL, SEDONA AZ

September 2010 – January 2014

Customer Service/Public Relations - Greet guests, provide information about Sedona and Diamond Resorts International. Manage Front of House operations. Supervise banquet staff of 4 - 8 employees in setup, serving and breakdown of special events. This includes physical set up of hardware and equipment, food setup, serving guests, bar tending, bussing tables, and cleanup of whole operation. Follow BEO, establish pick sheets and worked closely with Sales Event Coordinator to provide excellent customer service to our guests.

AMBASSADOR, INSTITUTE OF ECOTOURISM, SEDONA AZ

February 2009-September 2010

Customer Service/Public Relations - Greet guests, provide advice to guests on activities and tourism information for Sedona and the Institute of Ecotourism. Presenter of various activities including a drum circle, jewel making, drum making, Gourd Rattle Making, Rock Art and Native American Storytelling. Sales associate for the Institute. Manage daily activities including cash handling and set up for other presenters.

EXECUTIVE ASSISTANT TO VP STUDENT SERVICES, ORANGE COAST COLLEGE, COSTA MESA, CA

2000 - 2008

Direct report to VP of Student Services, maintain calendar, board requests, appointments and travel arrangements. Oversee budget spreadsheets and compile information for Student Services Department. Responsible for meeting minutes and posting appropriately. Compiled reports, weekly, monthly, quarterly, statistically, fiscally and responsible for several departments’ budgets and reporting. Supervise student assistants while managing special student events, organizing speakers, activities, sales and promotions for student activities. Coordinated the compilation of the Student Handbook and established it as an online presence where none previously existed. Scheduled use of many meeting locations. Grant coordinator for SB70 grant we received to build a new community learning center. Also, assisted with a TEACH III grant. Prepared RPF’s for projects.

ADMINISTRATIVE ASSISTANT, PCS ASSOCIATES, HUNTINGTON BEACH, CA

1998-1999

Direct report to Division Manager. Responsible for all outgoing correspondence for the marketing/construction departments. Prepared contracts, subcontracts, proposals, change orders, analysis of spreadsheets, and budgets. Established and organized a filing system where none previously existed. Powerful background in MS Word, Excel, and PowerPoint programs. Prepared RFP’s.

CUSTOMER SERVICE REPRESENTATIVE, AMERICAN LANDSCAPE SUPPLY, HUNTINGTON BEACH, CA

1997-1998

Responsible for opening and closing daily business transactions, customer service, sales and communications, collections, buyer of plants step stones, statuary and pottery. Crew leader of 12 employees. Responsible for customer service desk, answering telephones and customer questions, setting up seasonal displays, maintaining, organizing and pricing current stock.

OWNER, SEASONAL SILKS, MILTON, WI

1994-1997

Performed all accounting/bookkeeping functions, business taxes and quarterly reporting of sales taxes, made floral arrangements, sales presentations and developed marketing brochures. Developed 12 monthly accounts and ten quarterly accounts.

ENGINEERING TECHNICIAN JOURNEYMAN, WISCONSIN POWER & LIGHT, JANESVILLE, WI

1987 - 1994

Started as a clerk, studied for Engineering Technician position, was promoted to apprenticeship program within six months. As Engineering Technician, worked with customers of new construction, contractors, municipalities acted as the liaison between utility crews and others. Project manager of work orders for electric, gas and water utilities. Design new subdivision layouts, coordinate work with other utilities, composition of correspondence, attend appointments and meetings, prepare necessary lists of materials, permits, drafting maps, customer billings, and assemble all compilations of work orders for utility crews. I aided in the development of various training guides for future apprentices. Held a temporary assignment as Lead Engineering Technician.

EDUCATION

Orange Coast College — Associates Degree, 2002

Journeyman Electrical Engineering, 1991

Blackhawk Technical College - Computer Science Major

Seminars:

Diversity Training, Team Skills, Quality in Daily Work, Facilitator Training, IBM Seminars for EDP Supervisors, SEO Courses, Customer Service, Communications

REFERRALS

Naushab Ahmed, Regional F & B Director, 3151 S Racine Ave, Apt 1, Chicago, IL 60608 312-***-****

Jess Craig, 33 Terraza Drive, Newport Coast, CA 92657 949-***-****

Tatia Fick, 2590 Leisure Lane, Sedona, AZ 86336 928-***-****

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