Michelle Laughlin

Toronto, ON

ad326w@r.postjobfree.com

416-***-****

Human Resources Professional with the ability to balance employee relations with management while maintaining high moral within the employees, to keep up the spirit of quality of work within the employees. Proficient in employee relations, talent management (full life cycle recruitment), benefits administration and implementation, disability management, and performance management.

Technical Skills:

• Microsoft Office • VIP • SAP

• MS Access • Cerdian • LInkedIn / LI Recruiter

• Lotus Notes • People@Work • Google Suite

• Bamboo HR • Taleo • When2Work

• PeopleSoft • ADP WorkForceNow

Professional Experience:

VPC Group February 2023 – Current

HR Manager

• Help leadership team navigate workforce planning

• Own the LR Function and provide immediate Employee and Management support with Collective Agreement communications, investigations or disciplinary issues.

• Own the full-cycle recruitment process for the plant, including technical and non-technical roles for all departments

• Partner with Payroll to proactively address payroll issues – train/coach leadership on best practices for ADP Workforce Now

• Identify and address issues/trends that may affect the overall health of the organization including morale, turnover, absenteeism, efficiency, and productivity by conducting employee surveys and one on one meetings with all employees

• Work closely with line managers to identify and resolve HR issues as they arise while promoting positive employee/management relations in carrying out day-to-day HR services and support.

• Create and provide reports, including KPI’s metrics, monthly overtime and absenteeism and timecard reports Macaulay Child Development Center (Not for Profit) Sept 2022 – Feb 2023 Employee and Labour Relations Consultant

** Due to lack of funding for the organization, numerous positions were eliminated from the company and my role was one of the roles that was part of the restructure**

• Provided employee and labour relations advice and expertise, while developing strong relationships with managers, supervisors and staff in 14 locations in Toronto’s west end.

• Provided consistent and equitable interpretation of collective agreement both CUPE and OPSEU Agency policies and procedures, relevant laws and regulations.

• Prepare investigation reports and make recommendations consistent with Agency practice regarding performance management and progressive discipline.

• Participate in discipline meetings as needed including but not limited to preparing investigation findings and discipline letters.

• Act as counsel and reviewer for staff leave of absences, performance improvement plans, terminations, layoffs, etc.

• Analyse employee relations trends and partner with internal stakeholders to improve Agency processes and develop proactive strategies, programs, and policies.

• Liaise with union representatives to promote a co-operative and effective labour relations climate

• Collect and manage staff incident reports, review reports for root cause findings and recommendations. Analyse incident trends and escalate concerns as needed.

• Ensure timely reporting to the WSIB and provide ongoing claim management.

• Manage staff leave of absences and gather necessary information to help facilitate a safe return to work by creating back to work accommodation plans liaising with the employee and third-party consultants

• Conduct monthly safety inspection of required work locations in partnership with the worker H&S rep.

• Attend and co-chair quarterly Joint health and Safety Committee meetings, prepare agendas, incident reports, training, and minutes as needed. Act as point of contact for Agency Health and Safety Reps. Elite Residential Concierge Nov 2021 – June 2022

Human Resources Manager – (Contract)

• Oversee employee relations, including wage increases, promotions, classification changes, and disciplinary actions in compliance with company policies.

• Determine staffing requirements and oversee the recruitment process.

• Develop and evaluate performance goals, HR metrics, & targets for achievement.

• Plan, implement and evaluate human resources programs.

• Conduct employee performance evaluations and provide performance feedback.

• Determine areas of improvement for employees, providing training as needed.

• Timely submission of government reports – WSIB, Public Health requests etc.

• Conduct workplace investigations and resolve any conflicts that arise.

• Provide leadership and coaching to managers and employees on key workplace matters such as performance management, difficult conversations, employee relations, and employee development.

• Monitor assigned payroll activities and program components for the purpose of ensuring effective department functioning, coordinating activities, and compliance with established financial, legal, and administrative requirements.

• Led a team of 2 Recruiters,1 Recruitment Coordinator, 2 Sourcers and 2 HR Assistants Nanny Angel Network now NAN Kind (Not for Profit) Nov 2020 – April 2021 Volunteer Engagement Specialist

• Short term contract – assisting with streamlining systems and HR processes

• Recruitment of volunteers (conducted 5 interviews per day) made recommendations to Child life specialists

• Helped with finding a seasoned grant writer for the organization The Mint Agency

Human Resources Manager Nov 2018 – Oct 2019

• First Human Resources department for the company, built and implemented all company policies and employee handbook, employee files

• Provide counsel and assistance to resolve a wide range of employee relations issues, investigations, terminations, performance management, facilitate performance improvement programs with employee and manage

• Oversee full life cycle recruitment process for all hires including full-time and contract employees, conduct on-boarding on day 1 – and biweekly check in’s “touch bases” with new employees

• Oversee required training including but not limited to Occupational Health & Safety, first aid, AODA

• Co-chair JHSC and complete routine investigations and recommend improvements to health and safety 2014 - 2015 - Primary caregiver to elderly parents ACE INA Insurance

Human Resources Business Partner (contract) Sept 2012 – Sept 2013

• Ensured all policies and procedures updated and adhered to maintain fair practices to all employees and provide support and interpretation of company policies

• Coached, advised, and worked closely with both management and staff on a variety of human resources issue to stay abreast of any new ideas including ways to recognize employees and manage cost effectively

• Worked in partnership with the HR team in the development and implementation of HR programs, initiatives, and best practices

• Successfully conducted various employee surveys and implemented recommendations stemming from surveys with the approval from senior management

• Keep abreast of all employment legislation including Employment Standards and human rights legislations

• Managed full life cycle recruitment utilizing internal and external job boards and cold calling methods

• Managed all employee relations issues including coaching, change management, company-initiated terminations, exit interviews for voluntary terminations

• Manage short term disability claims and worked closely with third party health assessments specialist to facilitate return to work plans

• Ensured all employees (new and existing) were up to date and/or refreshed with AODA and Bill 168

• Implemented an employee recognition program and policy and a “shout out” page on company’s intranet

• Prepared company’s pension remittance reports using ADP for submission to fund manager McCain Foods Canada

Human Resources Advisor (contract) Mar 2012 - Sept 2012

• Fostered and promoted positive employee relations driving support of business strategy and key performance indicators with the Sales and Marketing office and the Beverage Plant, unionized facility.

• Administration and Interpretation of HR policies, procedures and programs including understanding of the current Collective Agreement.

• Liaised with recruiting team to support local recruitment initiatives focusing on optimizing staffing initiatives, improving processes, and leading the implementation of McCain leadership competencies.

• Lead onsite on-boarding at Sales/Marketing office and the Beverage Plant.

• Support Safety initiatives both at plant and office level, including participation in Joint Health and Safety Committee. Additional Employment Experience:

William Ashley Corporation

Human Resources Manager (Contract) Sept 2011 - Dec 2011 City of Toronto, Administrative, Professional, Supervisory Association (COTAPSA) Human Resources Officer (Contract) Aug 2010 to Jan 2011 VHA Rehab Solutions (Not for Profit)

Human Resources Advisor (Contract) Jun 2009 - Jun 2010 Canaccord Capital Corporation

Human Resources Advisor Feb 2008 – Mar 2009

The MIGroup Jan 2005 – Feb 2008

Human Resources Recruitment/Advisor

Entourage Technologies Solutions Feb 2004 - June 2004 Human Resources and Recruitment (Contract)

Shoppers Drug Mart Oct 2002 - Oct 2003

Recruitment Coordinator, Pharmacy (Contract)

Education:

University of Guelph: Bachelor of Arts (Psychology)

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