Brent Rich

American Fork, UT *****

ad326s@r.postjobfree.com

+118**-***-****

• Experienced: 25 Years installing, configuring, and troubleshooting MAC and Windows compatible computers hardware/software

• Leader: 10+ years managing large teams in internal support centers by training, developing, and problem solving

• Proven: Successful track-record planning, implementation, and completion of large projects

• Skilled: Expert in operating systems and applications ranging from Microsoft, and Medical Software/ Devices & hardware

Work Experience

Clinical Informatics Analyst

Intermountain Healthcare (IHC) - Salt Lake City, UT May 2017 to November 2023

• Led a team of 12 responsible for problem solving, system trouble shooting, system productivity projects

• Managed process improvements systemically improving client / provider experience eliminating thousands of broken orders.

• Quality Assurance Leader-tested and validated code for new version upgrades, ensuring right-the- first-time deployments.

• Order Systems SME--System upgrades based on client feedback and specification

• Earned ITIL Certification

Senior Technology Engineer

Cerner Corporation - Kansas City, MO

November 2011 to April 2014

• Led installation, configuration, and integration of the latest and greatest software and hardware solutions from our vendors

• Led system and equipment QA of clients to ensure successful conversions to newly acquired technology

• Managed demo process for CareAWare Solutions and equipment for tradeshows, client sales, and presentations

• Managed 3 rd party vendor relationships for software and hardware upgrades, and providing solutions for system integration

• Led installation, configuration, and integration of the latest and greatest software and hardware solutions from our vendors

• Led system and equipment QA of clients to ensure successful conversions to newly acquired technology

• Managed demo process for C

Senior Systems Engineer

July 2006 to November 2011

• Designed, built, and implemented the demo process of Cerner’s latest innovations in Software/ Hardware solutions

• Supported on-site innovation center to ensure successful execution of client visits and demonstrations

• Supported executive cabinet for all internal presentations to the company PC/LAN Support Communicator

Downey Savings & Loan - Newport Beach, CA

July 2006 to July 2008

• Planned and implemented corporate wide application installations and upgrades

• Configured and distributed loan processing/origination software using written batch files and remote software Intel Landesk.

• Improved system efficiency by testing and comparing software and hardware performance issues Associate Support

September 2003 to July 2006

• Promoted to Team Lead after one year, managing 14 associates

• Improved call support by decreasing call wait times and Service Request closure time through better training & coaching

• Solved customer issues related to personal hardware/software Tier 3 MSN Technical Support Advocate

Teleperformance USA - Salt Lake City, UT

January 2003 to June 2003

• Received exceptional ratings in all areas when QA evaluations were implemented

• Promoted from Tier 1 support to Tier 3 support after only three months

• Fielded tier 3 support calls for MSN customers dealing with both narrowband and broadband issues. Credit Analyst

Netgateway - Newport Beach, CA

March 2000 to December 2000

• Performed system maintenance on PC and MAC OS systems and installed and configured NT 4/0 and Windows Servers

• Improved overall production, performance, and compatibility by testing compatibility and working with third party vendors

PC Coordinator

Chicago

July 1998 to March 2000

• Planned and implemented corporate-wide OS upgrades from Windows 95 and WFW 3.11 to NT 4.0, including remote and in-store branches.

• Provided technical support for over 2500 PC workstations locally and remotely throughout California, Arizona, and Chicago

PC/Help Desk Support

L3 Communications - Salt Lake City, UT

March 1998 to July 1998

• Performed system upgrades on PCs from windows 3.11 to Windows 95 and NT 4.0.

• Provided general troubleshooting and PC support for clients developing and programming a wide variety of computer chips and aviation computer-related hardware Education

Utah Valley State College - Salt Lake City, UT

July 1998

Skills

• Software Troubleshooting

• Systems Engineering

• Help Desk

• Technical Support

• Software Testing

• Operating Systems

• Microsoft Windows

Certifications and Licenses

ITIL Certification

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