LILLIAN A. COLLINS

*** ***** ****, *********, ** 37919

Cell: 865-***-****

Email: ad326p@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/lillian-a-west-collins-19930230/

OBJECTIVE:

To obtain a challenging Financial Specialist, Management Analyst, and/or Accounting Support position in order to utilize my expertise in accounting, financial analysis, financial management, planning and policy and procedures, account payable, account receivable, customer service and/or technical support and reporting; end user assistance, financial analysis and data entry in various software, such as, ERP Cloud software, SAP, People Soft, Acumatica, QuickBooks, CRM platforms, AS-400, all Microsoft Suite products, and other various accounting software; special investigations, security, VA claims assistance, policy and procedure research, and/or special projects or can be utilized. A great team player.

WORK EXPERIENCE:

First Horizon Bank - Customer Service/Consultant - Digital Banking (Virtual) Assistant - Robert Half(Temporary Assignment) 2/9/2022 to Present

Assisting in the merger (orientation) of First Horizon Bank and Iberia Bank conversion of website for both banks to assist customers in their access to online banking accounts, credit cards, and checking and savings accounts; small business assistance with their accounts and other issues as needed.

BB Industries - Robert Half - Account Receivables Consultant(Temporary) 1/6/2021 to 11/21/2021

Assisted in the ending implementation of Acumatica account receivable procedure that is, performed the aging analysis process, identified current and past due payments, and performed calling and following up with all business account information and processing their payments.

Client Support Specialist I - Contractor - USBank/Elavon/Express Professionals 7/6/2020 to 4/4/2021

Provided support to both prospective and existing internal Cardholders with Prepaid Services Credit Cards and other; audit, review and assistance with the identity verification functions in the Frontline Solutions Operations of US Bank. Assisted manager and other members of the Frontline Solutions Team in review of procedures, accurate information, and troubleshooting in system software and technical issues.

Product Support Specialist - Intuit/Sykes, Inc. 1/2019 to 3/2019

Provided customer service and sales and account payables; while assisting customers’ needs and implementing solid solutions derived from multiple information sources and meeting customer service objectives and giving accurate information on tax information, TurboTax Software, i.e.: tax support, problem-solving, and troubleshooting with TurboTax software installation, PC and related technical support for customers or end users; included set-up of VPN, modem and Avaya phone set-up for remote access to server and use of two monitors.

Customer Service Support -Walmart/Sykes, Inc. Customer Service Agent I 10/2018 to 12/31/2018

Provided customer service, account payables, and sales support for Walmart Carousel Program – Online and Instore Orders for all holiday customers’ by utilizing multiple PC screens and websites on purchases, order requests, refunds, follow-up and queries of payments, delivery of product and services, and other.

Claims Representative (Customer Service) - Clayton Homes(Temporary) 9/13/2018 to 9/28/2018

Assisted with data entry and filing Hurricane Claims for customers with various homeowners’ insurance policies for Home First and others. Also made follow-up calls and transfer calls to mortgage companies, such as, Vanderbilt Mortgage, for claims submittals performed by customers at website and those existing claims that had updated policies numbers. Utilized (AS-400) for data entry.

Administrative Functional Support - Siemens/Randstad (Cortech, LLC) 1/4/2017 to 2/24/2017

Provided assistance in a quality (audit) records analysis and/or coordination of all records and documents and the creation of a database for the Quality Regulatory Affairs (QRA) Library consisting of records and documentation control, FDA regulatory procedures, medical devices and engineering policies and procedures, manuals, and government directives; in addition, provided assistance in the offsite storage of these records for permanent retention; other technical support duties as assigned; and also provided assistance to Contracts Administration and Customer Care department in temporary support.

Customer Service Representative/Technical Support-(COMCAST) 10/2014 to 2/2015

5/2015 to 11/2015

Provided customer service and technical support on two projects, DOT.Com (Web orders) and transfer of services to and from residences for customers with internet, phone, and video services for COMCAST.

Product Support Specialist - Intuit/Turbotax 3/2015 to 4/2015

Tax support, problem-solving, and troubleshooting with TurboTax software installation, PC and related technical support for customers or end users; position included set-up of VPN, modem, and Avaya phone set-up for remote access to server and use of two monitors.

Customer Service/Billing Specialist - Artech Information Systems-(temporary) 6/2014 to 8/2014

Performed accounting, customer service and billing (account payables) services for Accenture/Marriott Business Services.

Consultant/Management Analyst - Aerotek 2011 to 2013

Performed management analysis and consulting (account payables specialist) for an ending PeopleSoft software implementation and various short-term projects for various other companies.

Management Analyst (Business-Self-employed) 3/2002 to 3/2005

Strategic Solutions & Consulting, LLC, New Orleans, Louisiana (Inactive)

Performed accounting, payroll, account payables & receivables; data entry, general ledger analysis & reconciliation; business planning & marketing & development; bankruptcy reporting, contracts & loans processing credit analysis; internal auditing & operational auditing; business & individual taxes-software; computer data conversion & major accounting software installation, implementation & training; records administration, legal scanning & indexing software; grant writing, and security procedures, special investigations & projects. Business Contracts Included: U.S. Bankruptcy Court/Trucking firm - appointed by the court to perform small business bankruptcy accounting, accounts payables, & receivables, corporate & individual taxes; business & marketing planning utilizing QuickBooks and Frontline logistics software; New Orleans Criminal District Court - performed quality assessment and/or inventory of court records in preparation of installation of new criminal court records software; Luther Speight CPAs’/Civil District Court - performed assessment of Docubase court software set-up and review of New Orleans Civil District Court records and contracts; Simeon Quick Tax Service – performed accounting, taxes & financial analysis; prepared corporate, small business and individual taxes & software; H.B. Ventures, LLC/Simeon Tax Services - performed financial analysis of accounting system of payroll, account payables & receivables; made recommendation & tax preparations; and trained an accountant on Peachtree Accounting & Tax software. Small business accounting, taxes, inventory, and special projects -Unique Hair Salon, Irresistible Gifts, Debbie Boutin’s Mary Kay Sales, individuals & small grants.

Financial Data Analyst II - Orleans Parish School Board - Finance Department 5/2001 to 12/2001

Assisted with month and year-end close utilizing Oracle Financial, HR & Benefits: investigated and researched scenarios to determine performance or control; summarized and data entry of general ledger activity; especially accounts payables & payroll; provided pro-active trend analyses of expenses, accounting, account payables, & payroll taxes, assisted in bank reconciliation and other reports; assisted in preparation of working papers for External Audit and Comprehensive Annual Financial Reports; performed other special projects, contract review, reports, and other duties as required.

Data Manager - National Science Foundation(NSF)-Urban Systemic Initiative (USI) Grant-Orleans Parish School Board 3/1998 to 9/1999

Developed a database plan and accounting procedure for a $15 million grant & managed and coordinated the collection, production, integration, and maintenance of data necessary for all teacher and student data using Oracle Financials Database Platform; performed assessments and analysis of data and provided annual reporting and special reports in line with School Board district (Educational Accountability Department)and Louisiana State reporting.

Business Manager - University of New Orleans 1/2001 to 4/2001

Performed accounting, budgeting, & financial analysis - account payables & receivables of several grants by utilizing PeopleSoft Payroll, HR & Benefits. Developed an “in-house” fund accounting system for payroll, accounts receivables, and account payables- (MBA Research) in line with grant and/or project management, UNO accounting and contract, budgeting guidelines for reconciliation purposes.

Accountant Technician - USDA National Finance Center/Professional Temporaries 9/1999 to 5/2000

Provided data entry, accounting reconciliation support and general ledger analysis in a special Cash Reconciliation Project. Consulted with various unit managers (feeder systems) of problems in procedures, reviewed existing GLRS Internal Procedures and contracts for any revisions and drafted new accounting procedures (cash & account payables & receivables) as necessary. Reviewed OPAC bills' error reports and made appropriate general ledger adjustments or corrections (approx. $1 million) as needed.

EDUCATION:

Master of Business Administration (MBA) - Accounting Major (150 hours) Bristol University, Knoxville, Tennessee

Master of Science (MS), Human Resource Development, University of Tennessee, Knoxville, Tennessee

CERTIFICATES:

Operational and Financial Audit

MILITARY EXPERIENCE:

U.S. Naval Reserve Management School-New Orleans, LA - U.S. Naval Reserve-MILITARY-STOREKEEPER, Knoxville, TN - Petty Officer (Third Class), Unit Career Counselor; Naval Air Terminal (MAC), Norfolk, VA. - PASSENGER SERVICE REPRESENTATIVE "Operation Desert Shield", Commendation - U.S. Naval Reserve - Admiral Larry B. Franklin - 100% Readiness Status; U.S. Naval Reserve Four-Year Service Award; Honorable Discharge, 1995.

AWARDS/HONORS:

The World Who's Who of Women; Community Leaders of the World; (Honorary) the Research Board of Advisors, the American Biographical Institute-; College Honors (GPA - 3.30) - Bristol University; Who's Who Registry of Business Leaders; College Honors (GPA-4.0) - University of Tennessee, Human Resource Development; Kappa Omicron Nu Honor Society.

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