BH Brittany Hall

Portsmouth, VA ***** ad326f@r.postjobfree.com

PROFESSIONAL

SUMMARY

757-***-**** I am a highly reliable professional seeking a customer service position where I can eagerly apply my exceptional skills in developing and implementing problem solving techniques, maintain exceptional customer satisfaction, and exceed expectations. Authorized to work in the US for any employer Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in shrink control and order processing.

SKILLS Excellent organizational,

interpersonal, and communication

skills

Multi-tasker, with proven ability to

learn quickly and accurately

Maintains a friendly disposition

with a positive ‘can do' attitude

Comfortable working

independently and can

consistently make good

judgements

HEDIS

Triage

Hair Styling

Experience Administering

Injections

Medical Records

EMR Systems

Patient Care

Vital Signs

Medical Scheduling

Medical Office Experience

Epic

Training & development

Certifications and Licenses

Cosmetology License- Virginia

State Board Approved Personal

Care Aide Medical

Assistant

First Aid Certification

Customer Support

Payment Processing

Service Recommendations

Customer Service

Quality Control

Documentation and Reporting

Attention to Detail

Data Processing

Workflow Management

Complaint Resolution

Knowledgeable in System

Call Center Operations

WORK HISTORY HEDIS SERVICE ASSOCIATE II 12/2022 to 05/2023 Anthem, Inc

I used Microsoft Teams and Reveleer phone software to accept inbound and make outbound calls to collect medical records I'm also able to use Outlook to communicate via email with Associates and provider offices

I'm experienced with using Microsoft Teams to have meetings and access spreadsheets for office site information

Cotiviti and Reveleer are used for data entry on the office's information as well as to send faxes

Remote

PERSONAL CARE AIDE 02/2016 to 02/2023

Sitters Adult Companion Care

Assist clients in their daily personal tasks, such as bathing or dressing Housekeeping, such as laundry, washing dishes, and vacuuming Help to organize a client's schedule and plan appointments Arrange transportation to doctors' offices or other outings. SERVICE ASSOCIATE II 12/2021 to 05/2022

Hedis, Anthem, Inc

I used Genesys phone software to accept inbound and make outbound calls to collect medical records

I'm also able to use Outlook to communicate via email with Associates and provider offices

I'm experienced with using

Microsoft Teams to have meetings and access spreadsheets for office site information

Cotiviti and Reveleer are used for data entry on the office's information as well as to send faxes

Remote

HEDIS SERVICE ASSOCIATE 01/2021 to 05/2021

Anthem

Used Avaya to accept inbound and make outbound calls to collect medical records

Able to use Outlook to communicate via email with Associates and provider offices

Experienced with using Microsoft Teams to have meetings and access spreadsheets for office site information

Cotiviti was used for data entry on the office's information as well as to send faxes

Remote

RECEPTIONIST 06/2017 to 07/2018

Peaceful Surroundings

Performed routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing, and maintaining paper and electronic files, and providing information to callers Efficiently checked invoices and prepared payments, matched and filed receipts, and accurately entered payments and expenses. CUSTOMER SERVICE COORDINATOR 11/2015 to 03/2016

SAM'S CLUB

Diligently helped customers by protecting their financial security through solving issues regarding bank account transactions and resolving claim disputes with merchants

Accurately updated customers on the status of claims and helped them with resolving issues regarding transactions customers didn't recognize. EDUCATION Associate of Science Medical Assistant Everest College, Chesapeake, VA

Diploma of General Studies

Deep Creek High School, Chesapeake, VA

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