EXPERIENCE

NEERMALA P.

STEPHEN

678-***-**** • ad325a@r.postjobfree.com

Customer Service Specialist

Target GA Sep 2022-Current

Managed customer complaints and rectified issues to complete satisfaction. Handled payment processing and provided customers with receipts and proper bills and change.

Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Cultivated professional relationships with guests, improving customer retention through coordinated service.

Medicaid/Commercial Collector

Parallon/HCA Richmond, VA Jul 2008-Mar 2021

Follow up on outbound calls to Government and Commercial payers on claims ensuring payments are received in a timely manner.

Research and making sure claims billed correctly.

Calling patients and sending letters to obtain additional insurance information. Detail research, and write offs also forwarding claims to appropriate department to resolve issues.

Certified Pharmacy Technician

Wal-Mart Richmond, VA Nov 2005-Mar 2008

Processed prescription claims, inventory stock, and cashiering and filling medication on prescriptions

Customer Communication Specialist

First Health Services/Coventry Richmond, VA Sep 1999-Nov 2007 Provided assistance in processing prescription claims to 26 Medicaid organizations and several Medicare Discount Programs.

Answered questions regarding patient eligibility,state policies, and claims status and Prior Authorizations.

Concluded troubleshoot issues for providers.

Customer Service Representative

Bank of America Richmond, VA Nov 1996-Mar 2002 Answered customer's inquiries.

Researched and followed up on taxes, escrow accounts, hazard insurance, PMI insurance, and payments.

Processed pre-qualification loan applications for potential mortgage customers EDUCATION AND TRAINING

Senior Customer Service Associate

Capital One Richmond, VA Jun 1998-Apr 1999

Answered customer inquiries over telephone.

Performed intensive research and followed up on Bankcard products such as credit and debit cards, ATM cards, secured cards, personal loans, credit line accounts, balance transfers, loans, IRAs, and CDs.

Assisted other associates regarding customer policies and procedures. Premium Collector

Empire Insurance Company New York, NY Sep 1989-Dec 1990 Placed collection calls to general agencies and direct brokers. Processed Cancellations and reinstatement request on insurance policies. Responsible for cash processing customer verbal and written contacts. Researched and troubleshot policy issues.

Premium Collector and Accounts Clerk

Yasuda & Marine Insurance Company New York, NY Jul 1988-Sep 1989 Utilized data entry skills and managed cash processing, filing, balance sheets, and trial balance. Performed premium collections on insurance brokers and agencies. Completed research and follow up policy issues.

Virginia Institute For Pharmacy Technicians Richmond, VA Dec 2004 Bachelor of Arts

Business Administration J Sargeant Reynolds Commun Richmond, VA Sep 1998 Marketing Training Institute Brooklyn, NY Nov 1986 Bookkeeping & Accounting Kitty Commercial Institut Guyana Dec 1979 GED

Erasmus High School Brooklyn, NY Jun 1977