Omm e Amon Rizvi

Administrative Assistant III for VDOT

Gainesville, VA 20155

ad323b@r.postjobfree.com

+1-703-***-****

An energetic, highly motivated individual with strong work ethic, demonstrated ability to work independently or as a team member. Thrives under pressure and works well with minimal supervision. Excellent interpersonal skills, manage excellent research and resolution skills. Exceptional communication and organizational skills, analytical thinker. Bi-lingual with fluency in English and Urdu. Remains productive, provides solutions, and meets goals. Cooperative team player, dedicated and reliable. I have also obtained Secret Clearance during my job process with a Federal Contractor. Willing to relocate to: Manassas, VA - Bristow, VA - Fairfax, VA Work Experience

Administrative Assistant III (NOVA DISTRICT)

Commonwealth of Virginia - Virginia Department of Transportation July 2023 to Present

Administrative Duties- Receive information, compile and prepare specific responses and reports. Prepare letters and memos regarding confidential and sensitive issues. Travel - Track travel requisitions for unit managers and staff. Independently makes travel arrangements and hotel reservations.

General Office Support - Provide clerical and administrative support. Transcribe and edit data, format and edit from notes and rough drafts, and type materials related to specific projects. Prepare outgoing correspondence. May create and analyze reports and graphs. Assist with the scheduling and setups for training.

Administrative Coordination - Coordinate and schedule meetings with VDOT staff, local, state, and federal elected officials, CTB members, citizens, and other external participants. Prepare agendas, meeting minutes and track action items. Prepare letters to appropriate individuals within and outside VDOT. Coordinate functions and special events as needed, contacting attendees, making arrangements with hotels and restaurants, arrange lodging, meals and equipment if needed. Coordinate registration for staff for various conferences and seminars.

Purchasing - Make purchases in accordance with the agency's procurement guidelines and process payment ensuring compliance with prompt pay guidelines. Records - Management Maintain files, records or systems for assigned area. Maintain files for pending items awaiting responses. Update documents, manuals, or other agency officials records and lists. Pick up mail, sort, date and route to appropriate staff members. Administrative Support - Provide diverse administrative and technical support to a manager, work group, section, district or division. Handle phone calls, contacts and communications from VDOT staff and others external to the organization. Prepare correspondence or reports. Provide guidance to standard operating policies and procedures.

Relationship Banker

M&T Bank - Ashburn, VA

March 2018 to April 2019

Participate in the Lobby Experience Model, serving as assigned person (based on branch facility design), to welcome the customer, work with or direct them as appropriate based on their identified needs and encourage utilization of self-service channels. Take ownership of account servicing and error resolution, including resolving routine customer problems and referring more complex issues to supervisor. Follow-up on these issues as required to ensure timely and accurate resolution and convert servicing situations to sales/referral opportunities. Meet with customers entering the branch to assess and identify customers’ immediate and long-term financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate.

Develop new customer relationships and/or retain and expand existing relationships by proactively identifying customer opportunities utilizing fundamentals of M&T Bank’s sales process to achieve personal sales and/or referral goals.

Process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing in a timely and efficient manner. Verify check endorsements and funds availability and disburse cash to customers in the conduct of transactions and according to policy. Issue receipts to customers for transactions processed to provide a record of activity. Balance daily work, adhering to all procedures stated in the Employee Difference policy.

Maintain thorough knowledge of procedures required for ATM (Automated Teller Machine) settlement, foreign currency, night depository, reserve cash and coin maintenance, negotiable control and review, opening and closing procedures, ordering of cash, and preparation of cash for shipment and receipt of cash shipment. Input information into the Automated Balancing System (ABS) and Currency Transaction Reporting (CTR) system as required to provide a record of activity. Complete other related duties as assigned.

Office Manager

Regency Furniture - Woodbridge, VA

October 2007 to February 2018

Responsibilities:

• Prepare weekly reports for management and executives.

• Submit and record daily matrix reports and batch.

• Manage all office inventory and supplies. Track back ordered items.

• Prepare correspondence.

• Serve as first point of contact for all customers and executives.

• Implement new office filing system and upload invoices to corporate database.

• Assist executives and staff with multiple administrative tasks.

• Screen and route all incoming phone calls and faxes. Respond to customer and vendor phone and online inquiries.

• Distribute customer inventory, incoming packages, and office supplies.

• Monitor customer payment records and process accounts payable and accounts receivable for store merchandise.

• Liaison between management and customers to resolve inventory and service issues.

• Screen applicants for interview with store manager and process new hire paperwork.

• Prepare and supervises preparation of complex of payroll (e.g., shift differential, overtime, multiple grants, workweek).

• Research payroll issues (e.g., overtime, leave/ vacation hours).

• Interpret policies and procedures.

• Counsel employees on basic benefit questions (e.g., health insurance, dental, vision, 401K, Lincoln life insurance, OSHA).

• Advise supervisor and provide information regarding HR policies and procedures.

• Keep department management informed of accomplishments, problems, recommended changes and improvements.

• Prepare and process employee's claims to human resource.

• Review and process daily billing statements for closeouts.

• Make appointments and meetings for management and staff.

• Manage customer invoices and complaints.

• Answer customer inquiries on account information and billing statements.

• Assist management with administrative functions to support administrative operations.

• Process finance applications through Synchrony and Tidewater Bank.

• Review and submit credit cards and cash reports daily. Customer Service and Copy and Print Center

Staples - Herndon, VA

April 2005 to October 2007

Responsibilities:

• Primary responsibility of helping customers.

• Answered specific questions about products, dealt with product returns and technical support.

• Interacted with irate customers in person or on the phone.

• Handled customer's negative complaints and positive feedbacks.

• Coordinated clients with printing services and helped complete their projects.

• Received orders electronically for business travels.

• Routed incoming calls

• Assisted walk-in customers with flyers, newsletters, business cards, photo printing and other printing services.

Linguistics

• English and Urdu (fluent)

• Hindi (conversational)

• Spanish (minimal conversational)

Education

Bachelor of Science degree in Homeland Security

George Mason University - Fairfax, VA

Skills

• administrative operations. (10+ years)

• Customer Service (2 years)

• inventory (10+ years)

• operations. (10+ years)

• Bookkeeping

• Bilingual

• Front Office

• Banking

• Hindi

• Windows

• Communication skills

• Organizational skills

• Graphic Design

• Adobe Illustrator

• Human Resources

• Microsoft Outlook

• Merchandising

• Help Desk

Additional Information

Communication Skills

• +10 years Customer Service experience

• Adobe Acrobat, Adobe inDesign,

Adobe Illustrator and Quickbooks

• Inventory Control

• Accounts Payable and Receivable

• Lexis- Nexis

• ProQuest

• Criminal Justice Abstracts

• 8 years Office Management and Administrative Operations proficiency.

Contact this candidate