Joanne Marie Lawson

ad322t@r.postjobfree.com

**** **. **** **. ********, VA 23220

OBJECTIVE : To acquire a challenging position that will allow me to utilize and enhance proven skills. As well a enable to provide service for the community in both the English and Spanish languages.

Experience :

eNotaryLog. Tampa, Florida (remote) 2020-2022 Duties included notarize documents, assist customers in notarizing loan closings and tech support via phone and chat.

United Health Group. Richmond, VA 2018-2019 Duties include respond to incoming provider and enrollee calls, resolve customer service inquiries, provide excellent customer service to both providers and enrollees, determines benefit coverage issues based on employer group contracts, sets up documents, triages cases for clinical coverage processes letters within DOL time frames, verifies appropriate ICD-10 and CPT coding usage, scheduling home visits.

Home Care Delivered, Inc. Richmond, VA 2015-2018 Duties included, provide customer service to patients inquiring about DME products, schedule in-home presentations, enroll new customers, verify insurance benefits particularly for Medicare and VA Medicaid as well as some private insurances. Cross selling and promoting all conditions serviced.

River City Comprehensive Counseling Services, Richmond, VA 2012-2015 Duties included, billing, answering phones, scheduling, verifying health insurance benefits, confirming and preparing patients for upcoming appointments. Assist with marketing and promotions for services not covered by insurance.

East River Medical Imaging, NY, NY 2008-2011: Duties included, marketing and promotion for all procedures, billing, scheduling, verify health insurance benefits, confirm and prepare patients for upcoming appointments, coordinate film and report delivery, make sure patients understand and are comfortable with any procedures they are scheduled for.

Dr. Stephen O’Brien, NY,NY 2006-2008: Duties included, take vitals, answer phone calls, take messages, scheduling office visits and surgeries, filing, preparing patient charts for appointments and scheduled surgeries and working closely with the office manager to ensure patient appointment days ran smoothly.

Community School District 6, NY, NY 2000-2006: Duties included, answer multiple line switchboard phones and take detailed messages. File all paperwork and monthly reports for Deputy Superintendent. Keep a calendar of events for the entire school year. Keep record of time and attendance for all District Office staff. Issue paychecks and monthly time and attendance reports.

EDUCATION :

St. Pius V High School 1997-2001

REFERENCES FURNISHED UPON REQUEST