Sharon Willis

Spring, TX *****

ad322b@r.postjobfree.com

+1-662-***-****

Authorized to work in the US for any employer. Personable and dedicated professional with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers/clients. Excellent work ethic, articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and growing businesses. Work Experience

Service Representative III

GEICO - Macon, GA

April 2022 to August 2023

• Answered billing and policy questions

• Scheduled and processed payments

• Retained customers

• Updated customer information

• Updated payment information by adding or removing credit/debit cards and/or checking/savings account information

• Updated policies by adding or removing vehicles and/or drivers

• Processed changes of address

• Maintained up-to-date knowledge of customer accounts Not employed

N/A - Macon, GA

May 2020 to April 2022

• Moved from Grenada, MS to Macon, GA

• Covid 19 gap

Tube Setup and Operator

TXV Advanced Distributor Products - Grenada, MS

September 2015 to May 2020

• Read blueprints for coils needed for cased and uncased heating and cooling units

• Pulled boxed parts from stockroom needed for assembly of coils for cased and uncased units

• Assembled coils for units

• Identified and reassembled coils that were assembled incorrectly Administrative Assistant

Jennings Construction - Grenada, MS

February 2009 to August 2015

• First point of contact for customers in office

• Inbound and outbound calls

• Scheduled appointments and work needed to be done by company

• Dispatched work to employees

• Scheduled meetings and travel itinerary for Construction Supervisor and personnel

• Worked with HR on payroll

• Maintained cleanliness of reception area

• Performed clerical duties such as typing and filing Education

Associates of Arts in Foundations of Business

University of Phoenix Online

August 2009 to July 2011

Diploma

Grenada High School

May 1985

Skills

• Customer Service

• Dispatching

• Time management

• Office experience

• Organizational skills

• Administrative Experience

• Typing

• Inbound/outbound calls

• Filing

• Customer Support

• Assembly

• Exceptional work ethic

• Blueprint Reading

• Appointment scheduling

• Great ability to work independently

• Clerical experience

• Payroll

• Time management

• Manufacturing

• Microsoft Outlook

• Excellent attention to detail

• Works well in a team environment

• Microsoft Office

• Finesse phone system

• Finesse phone system

• Webex

• Zoom

• CRM software

• Quality assurance

• Customer retention

• Attention to detail

• Phone etiquette

• Windows

• Data entry

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