Customer Service Call Center
Resume:
REYNA
SPATES
*****.******@*****.***
Dallas, TX 75241
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. PROFESSIONAL SUMMARY
Corporate Tools - Customer Service Representative
Dallas, TX • 08/2022 - Current
Advanced Call Center Technologies, LLC - Fraud Analyst Dallas, TX • 03/2019 - 08/2022
Anthonys Upholstery - Receptionist
Dallas,Tx • 08/2015 - 03/2019
WORK HISTORY
Handled customer inquiries and suggestions courteously and professionally.
•
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•
• Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
•
• Educate clients on service and software offerings
• Monitor and keep up with big data sets
• Help support other customer service groups as needed Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
•
Performed risk assessments to determine level of fraud risk and prioritize investigations.
•
Evaluated customer data to identify and prevent fraudulent activities.
•
Analyzed large amounts of data to find patterns of fraud and anomalies.
•
Provided excellent customer service in contacting customer for any changes in account activity
•
Worked in independent and team settings in order to fulfill duties of each function needed for customer resolution
•
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
•
Confirmed appointments, communicated with clients, and updated client records.
•
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
•
SKILLS
• Consultative Sales
• Report Generation
• Scheduling
• Complaint Resolution
• Data Collection
• Data Entry
• Call Center Operations
• Customer Service
Microsoft office ( word, excel,
power point, outlook etc)
•
• Product Knowledge
Woodrow Wilson High School
Dallas, TX • 05/2017
High School Diploma
EDUCATION
Answered phone promptly and directed incoming calls to correct offices.
•
Worked with store owner to create displays and other marketing techniques to attract business -Outreach to businesses and assist in sales
•
• Prepare audits and receipts
Contact this candidate