Jimmeshia Clark

Houston, TX *****

ad320y@r.postjobfree.com

+1-281-***-****

Dedicated, innovative, and self-motivated Customer Service Professional with over 7 years of experience. Specializes in communicating effectively with clients, both written and verbally, to develop relationships, built rapport, and gain trust. Demonstrates excellent interpersonal skills, and takes great pride in serving customers. Possesses strong analytical and problem-solving skills, with the ability to make well, thought out decisions under pressure with minimal supervision. Capable of working remotely/virtually from a home-office environment while managing phone calls, chats, and emails.

Technical Proficiencies: Microsoft Office Suite Word Excel Outlook Windows Willing to relocate: Anywhere

Work Experience

Supervisor

Stellar Partners, Inc. - Houston, TX

July 2022 to Present

-

· Trains, supervises, and mentors 8+ employees on company policies, procedures, and best practices

· Provides one-on-one coaching to improve employee performance and implement customer service initiatives

· Manages escalated customer service issues; identifies mutually beneficial solutions to problems

· Coached employees on-on-one to provide constructive feedback and evaluate performances Shift Manager

Popeye's Restaurants - Spring, TX

October 2020 to July 2022

• Supervise 6 employees everyday

• Made sure they dressed in uniform Manages escalated customer service issues

• Help with inventory and keep food cost down

Sales Associate

Stellar Partners, Inc. - Houston, TX

July 2018 to October 2020

· Increased company revenue by utilizing proven sales techniques to upsell additional items to customers

· Developed ongoing knowledge of available products/services to accurately answer questions and recommend items

· Stocked merchandise; developed visually appealing merchandise displays to generate impulse purchases

· Processed cash/credit card transactions via company point of sale (POS) systems Front Desk Associate

Woodspring Suites - Humble, TX

September 2016 to July 2018

· Managed check-in/out procedures; effectively managed booking software to access guest reservations

· Educated guests on available hotel services, amenities, tourist events, and attractions

· Handled high volumes of calls via multi-lined phone systems; provided prompt, professional service

· Provided administrative support, including performing data-entry, managing accounts, and creating documents

Server / Hostess

Logan’s Roadhouse - Humble, TX

July 2015 to September 2016

· Multitasked with several customers simultaneously in a fast-paced, high-pressure environment without sacrificing service

· Increased average ticket values by promoting daily specials and high-profit margin menu items

· Built relationships and developed rapport with returning customers; created brand loyalty and ensured repeat business

· Created positive, individualized experiences by identifying unique needs/circumstances and recommending specialty items

Room Attendant

Hard Rock Casino - Biloxi, MS

December 2013 to July 2015

· Managed cleaning operations for 18 rooms daily; ensured meticulous organization and sanitation of guest spaces

· Identified areas needing improvement and implemented initiatives to expedite operations and reduce labor costs

· Supported colleagues during peak-volume times to optimize workflows and increase department efficiency

Education

High School Diploma

Biloxi High School - Biloxi, MS

August 1994 to May 1998

Skills

• Analysis skills

• Front desk

• POS

• Customer Relationship Management

• Host/hostess experience

• Microsoft Office

• Leadership

• Shift management

• Microsoft Excel

• Time Management

• Conflict Management

• Microsoft Outlook

• Administrative experience

• Serving

• Account management

• Stocking

• Sales

• Customer service

• Labor cost analysis

• Detail Oriented

Relationship Management

• Organizational skills

• Mentoring

• Cleaning

• Microsoft Word

• Office experience

• Upselling

• Management

• Pricing

Contact this candidate