Riveliana Duvivier

ad3201@r.postjobfree.com 904-***-**** Jacksonville, FL

SUMMARY

Seeking Customer Service Rep role with 1 year of experience in customer-focused positions. Excelled in delivering exceptional service, fostering positive relationships, and enhancing customer satisfaction across various retail environments. Proven ability to communicate effectively and manage transactions with efficiency. WORK EXPERIENCE

Xclusive Eats Jacksonville

Event Server Dec 2022 - Present

• Provide outstanding customer service, attentively addressing guest inquiries and requirements to enhance dining experiences.

• Design creative event presentations that exceed client expectations and contribute to memorable guest experiences.

• Work collaboratively with colleagues to boost overall guest satisfaction and foster a welcoming event environment. Old Navy Orange Park

Sales Associate Jan 2022 - May 2022

• Enhanced customer engagement by providing personalized recommendations, contributing to sales growth.

• Created visually attractive merchandise displays to improve customer experience and promote item visibility.

• Delivered clear and concise product information, aiding customers in making informed buying choices. Rack Room Shoes Jacksonville

Sales Associate Jan 2022 - May 2022

• Delivered exceptional customer service by promptly addressing inquiries and demonstrating comprehensive product knowledge.

• Processed transactions accurately and efficiently using the POS register system, ensuring a seamless checkout experience.

• Collaborated with team members and management to cultivate a supportive work atmosphere, contributing to the attainment of sales targets.

Aeropostale Orange Park

Seasonal Sales Associate Dec 2021 - Jan 2022

• Enhanced customer engagement by offering tailored product suggestions and efficiently assisting with item location inquiries.

• Upheld retail environment standards through meticulous organization of displays and prompt restocking of merchandise.

• Achieved a harmonious balance between direct customer service and task completion, showcasing versatility and time management skills.

Walmart Saint Marys

Cashier Jun 2021 - Aug 2021

• Provided exemplary customer service at point of sale, efficiently processing transactions and resolving inquiries.

• Executed loss prevention strategies to maintain a secure environment and mitigate potential shrinkage.

• Tailored service approach to accommodate unique customer preferences, resulting in improved client satisfaction. EDUCATION

Strayer University

Bachelors, Business Administration and Management

Jacksonville

Jun 2026

Oakleaf High School

High School Diploma

Orange Park

May 2022

SKILLS

Sales Background • Active Listening • Retail Sales • Serving • Organization • Sales Technique Knowledge • Customer Service • MS Office • Cash Handling • POS Operations • Refunds and Exchanges • Food Service • Time Management

• Attention to Detail • Food Station Setup • Food Handling

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