Customer Service Room Attendant
Resume:
SKILLS
EDUCATION
asian institute of e-
commerce urdaneta city,
philippines
undergraduated: information
technology
pindangan national high
school alcala pangasinan,
philippines
SUMMARY
Dedicated housekeeping with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Trustworthy room attendant with 2 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Responsible cleaner, passionate about delivering outstanding quality and service. Offering years of experience in industry with history of recognition for performance.
Confident successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.
Expert cleaner bringing expertise in housekeeping industry. Effectively manages assignments and team members.
Dedicated to self-development to provide expectation- exceeding service.
EXPERIENCE
09/2020 - 08/2022
fishing boat crew
relative owned subic, philippines
• Multidisciplinary Teamwork
• Equipment Quality Checking
• First Aid
• Customer Service
• Health and Safety
• Employee Engagement
rexter barrer
************@*****.***
subic, philippines 2209
Maintained supplies in good working order by cleaning and quality inspecting equipment and tools.
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Helped pull up nets full of fish or other catch from ocean floor.
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Secured ships using ropes to prevent vessels from slipping away from shoreline.
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Operated life-saving appliances during emergencies to help passengers get to safety.
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Acted as lookout in absence of captain crew members, reporting on presence of navigational hazards.
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Watched boat's path, promptly identifying and notifying captain of objects and obstacles affecting boat's path.
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Stored supplies in designated areas for safety and to prevent damage.
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02/2019 - 03/2020
Laundry Attendant
cleansheet laundry services subic bay metropolitan authority, philippines
04/2018 - 01/2019
cook
vyn's canteen olongapo, philippines
Worked closely with small teams to finish jobs quickly, helping struggling team members when required.
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Labelled and tag completed pressed wardrobes to provide identification of customers and avoid mix up of items.
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Consulted with customers to gather information of
requirements and deadlines, prioritising urgent tasks.
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Examined dried clothes to identify stains, tears and issues, returning items to laundry assistant to address needs before pressing.
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Started and stopped pressing machines to untangle and straighten garments.
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Hung garments on conveyor to use tunnel presses, defining smooth shape.
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Applied lubricants and sanitising solutions to clean pressing machines after each shift to retain functionality and performance.
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Situated completed clothing on overhead system to prepare for customer pick up.
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Received and counted clothing items to provide fees and date of pick up for customers.
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Maintained clean, safe environment by adhering to
sanitation and safety requirements.
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Displayed positive and friendly attitude towards customers and fellow team members.
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Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
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Prepared for each shift by placing clean cutting board and utensil bath at workstation.
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Persistently strove for continual improvement and worked cooperatively as team member.
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Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
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Checked food and ingredients for freshness and weighed, mixed and prepped materials before cooking meals.
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Worked with kitchen staff during busy periods to maintain service delivery quality and wow guests with amazing meals.
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Listened to guest complaints or suggestions and offered suitable solutions, providing outstanding customer experiences.
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Successfully increased revenue by sourcing alternative suppliers to reduce kitchen expenses.
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Enforced supply storage policies and monitored conditions to keep ingredients fresh and minimise waste.
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10/2015 - 01/2018
Security Officer
jrcn security agency olongapo, phippines
12/2022 - I currently work here
Room Attendant/cleaner
Estimated staffing needs and workloads, adjusting schedules to match service demands.
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Reported security incidents, accidents and medical emergencies to law enforcement.
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Inspected parking lot, verifying vehicles were properly parked and displaying parking permits.
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Reported daily activity, incidents, audits, safety repairs and irregularities encompassing property damage, theft and presence of unauthorised persons.
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Investigated alarm triggers and incidents with thorough evidence collection.
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Patrolled [Number]-square-foot premises to ensure safety of employees and visitors.
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Coordinated security for events and implemented
emergency procedures when required.
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• Monitored CCTV cameras, and fire and alarm systems. Monitored and maintained control of large crowds during events.
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Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
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Checked passes and credentials of person seeking to enter property and issued passes for guests.
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Maintained safety by quickly responding to alarms and investigating disturbances.
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Increased frequency of patrols and communication with supervisors to reduce incidents of vandalism and theft at properties.
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Verified and recorded identities of visitors before allowing access to private and gated property.
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Regulated and directed vehicle and pedestrian traffic at access point to maintain orderly flow.
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Operated video surveillance software and equipment to monitor premises for trespassers and suspicious activity.
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Warned violators of rule infractions including loitering, smoking and carrying forbidden articles for maximum compliance.
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Participated in fire and evacuation drills to evaluate exit routes and procedures and identify opportunities for improvement.
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Implemented updated security protocols to address lapses created by advances in technology and criminal strategies.
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Upheld high safety standards by identifying and reporting fire hazards and leaking pipes to management for
maintenance and repairs.
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Monitored and authorised entry and departure of employees to guard against theft and maintain security of premises.
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whiterock beach hotel and waterparks subic, philippines Delivered extra linen, paper products and toiletries to guests upon request.
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Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
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• Managed linen trolley, keeping it neat and organised. Maintained security, ensuring each guest room was locked after performing housekeeping services.
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Used specific cleaning products in each guest room as per company procedures.
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Welcomed guests, provided answers to questions and anticipated service needs.
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Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
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Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
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• Cleaned guest rooms and changed linen to high standards. Collected debris and emptied rubbish bins, disposing of waste through established disposal processes.
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Stored and controlled access to potentially harmful materials and chemicals and verified proper labelling of hazardous items.
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Informed supervisors after cleaning to avail completed rooms for guest check-ins.
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Conveyed organisation culture and standards by observing dress codes, code of conduct and helping improve guests' experience.
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Checked room equipment and devices for faults and
reported technical and maintenance issues to supervisors for repair.
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Disinfected and polished kitchen and bathroom fixtures and appliances, removing contamination and dirt.
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Wore protective equipment and observed health and safety regulations for handling cleaning chemicals and disposing of waste.
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Delivered and retrieved items on loan to and from guests after check-in or before check-out.
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Logged, reported and turned in lost and found items, facilitating owner identification and item return.
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