Customer Service Representative

Marie Thess T. Santiago

Blk. ** Lot ** Kalinga St., Lower Pinatubo Amityville, San Jose Rodriguez, Rizal 1860

Email address: ******************@*****.***

Mobile: 094*-***-**** / 099********

EDUCATION:

Bachelor of Science in Accounting Information System

Naga College Foundation, Inc.

07/2019 – 01/ 2022

RELEVANT EXPERIENCE:

Internship -01/2019

Producers Bank of Pasacao

Danao Pasacao Rd., Camarines Sur

Job Description:

Book keeping – salary loan and or personal loan of teachers

Other tasks as needed

Student Assistant – 06/2019 – 01/2022

Naga College Foundation, Inc.

Mt Villanueva Ave., Naga City

Job Description:

Responsibilities such as but not limited to proofreading, filing of documents

Communicating with staff and students as needed

Customer Service Representative (Agent) – 10/2022 – 02/2024

IntouchCX Company

Cyberpark Tower 1, General Aguinaldo Ave. Cubao, Quezon City

Job Description:

Help customers navigate through a variety of our tools.

Communicate thoughtful, personalized solutions to help customers move forward and our business.

Collaborate with internal teams and account owners.

Maintain and extend client base through positive customer interaction.

Provide efficient and accurate solutions to customers inquiries and concerns according to company policy.

Maintaining good relations with our customers and clients.

Supporting other new agents with regards to our process with different concerns.

ORGANIZATION INVOLVEMENT:

Peer Facilitator Guild – 11/ 2019 – 01/ 2022

•Planning and Facilitating events in School (Queen of Diversity)

•Facilitate outside school events such as SK Team Building

Student Assistant – 06/ 2019 – 01/2022

•Assisting employees with some work to do

•Calculating the income and the credits of the customers

•Organizing sales reports

SKILLS:

•Exceptional ability to interact and communicate effectively with individuals and groups

•Attention to details in organizing and carrying out assigned tasks

•Proven flexibility in managing stress

•Ability to maintain confidentiality relevant to sensitive information

•Proficient in both oral and written communication skills

•Trained in Chat, Text, Voice and Email.

ACHIEVEMENTS:

Senior High School Graduate - WITH HONORS

IntouchCX Top CSAT and QA

Contact this candidate