JULIA L. BRYANT

Cell: 813-***-****

Email: ad31ym@r.postjobfree.com

Objective:

Seeking customer service position industrial position in which my enthusiasm, mix of abilities and willingness to assume more than typical responsibility can be an asset to my employer.

Profile:

Good listener who resolves problems with outside the box solutions.

Skills &

Strengths:

Reliable, Emotionally Mature; Motivated; Follows instructions: oral or written

Call Center Customer Service Procedures Certification; 10 – key by touch, type 67 wpm; PDA devices

MS Certificates: Word 10; 13; PowerPoint; Intuit-QuickBooks Certification

Accounting method; terminology; Taxes: individual &corporate

Merchandising, stocking, planogram; Mechanically Inclined w/ assembly, production; welding

Pharmaceutical/generic names, dosage, application; Red Cross First Aid, Health Worker 1

Filing, copying, scanning; collating

Microsoft Office - Excel, PowerPoint, Word, Publisher; Access; Outlook

Non-Profit Marketing; Customer Service Certification

Education:

Ewin Technical Center – Tampa, FL 11/2016 -09/2017

Accounting Certification/Associates w/ QuickBooks- typing, office machines, Microsoft Office Suite

Excel, Access, PowerPoint, Publisher, Word, Outlook

CareerSource Tampa Bay Career Prep Center – Tampa, FL 07/2016 – 9/2016

Welding Training: Experience with GMAW (MIG), GTAW (TIG) and SMAW (Stick) Welding, Experience with Band Saw, Blow torch (Cutting) and Grinder (Cutting blade)

Tampa Tech, Tampa, FL. 05/2014 - 10/2014

Pharmacy Technologist: generic/pharmaceutical drug list, dosages, application, Red Cross First Aid – Healthcare Worker 1

Aparicio-Levy, Tampa, FL 02/12 - 05/2014

Non-Profit Marketing Certification; Customer Service Representative Certification

Hillsborough Community College, Tampa, FL; Accounting Technology Associate 600 hours 06/1977 – 12/2011

Catawba Valley& Caldwell Community Colleges, NC; Texas A and M University

Experience:

Call Center Customer Service Representative:

Omaha Steaks, Omaha, NE, remote from home seasonal for Holidays

Adecco, Plant City, FL – Pet Smart

Conduent, Commonwealth of Kentucky, Medicaid Services and Apple Products

One Touch Direct, Clearwater, FL - Walmart.com

Convergys, Tampa, FL - Harry and David Gifts

The Results Company, Lakeland, FL - Hulu Streaming

DS Services, Lakeland, FL - Water Delivery

Inbound/outbound; updated info.; verified id; promoted sales; communicated between depts in order to resolve billing, adjusted end date, start date of services; placed orders; took payment; made refunds/gave credits; communicated w/ delivery route by email, text; researched missed orders; posted/noted acct; reset IP addresses; sent test signals to streaming equipment; Call Center Representative Certifications; Medicaid insurance terminology and procedure

10/2022 – 01/2024

07/2022 – 09/2022

07/2021 – 06/2022

07/2018 – 11/2018

10/2017 – 02/2018

03/2017 – 09/2017

02/2016 -05/2016

Brand Ambassador/Merchandiser:

Driveline Merchandising, Plant City, FL 03/2020 - presently

Crossmark, Tampa, FL 03/2017 – 02/2020

Advantage Sales Solutions, Tampa, FL 04/2015 -02/ 2017

Promoted products in store w/ product knowledge, sampled, cooked and cleaned products to sample; downloaded and reported assignments online; restocked and inventoried and ordered replenishment

Tax Advisor - Small Office Manager, H and R Block, Hickory, NC: 09/2000-4/2007; Wimauma, FL: Tax Express owned by H and R Block owner, 9/2009-04/2010; Brandon, FL: 09/2014-4/2015

Seasonal employment: updated yearly w/ tax rule changes via continuing advanced tax classes, newest tax prep software; interviewed clients, electronic returns, made rapid refund loans; archive paper returns; resolved prior year tax issues and answered tax questions. Many certificates.

References upon request

Contact this candidate