Customer Service Package Handler
Resume:
W
Maurice Wilbon
**********@*****.***
Chicago, IL 60601
SUMMARY
A reliable individual focused on satisfying customers by providing high-quality service.
SKILLS
Microsoft Office
Fidelio Software
Team Player
Client Recruiting and Retention
Customer Service Oriented
Attention to Detail
Analytical Thinking
Critical Thinking
Verbal and Written Communication
Problem-Solving Skills
EXPERIENCE
Test Center Administrator (TCA), Prometric
Chicago, IL. May 2022 to Current
Safeguard the test center from misconduct.
Maintain and apply expert knowledge of test center policies, practices and procedures.
Resolve or report candidate issues with urgency.
Reboot computer servers and reset passwords as necessary.
Report any occurrences outside company guidelines to corporate management.
Ability to be flexible with scheduling based on Prometric capacity requirements.
Hotel Coordinator, W Hotel
Chicago, IL. May 2003 to December 2003
Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
Trained, coached and supported staff members to maximize productivity.
Oversaw special arrivals and departures and discreetly hosted celebrities and sports personalities.
Package Handler, Federal Express
Chicago, IL. October 2001- 2003
Prepared pallets of boxes for easy transportation between customer and storage locations.
Loaded package containers onto forklifts and transported into packaging areas.
Followed verbal and written instructions to properly move and ship products.
Documented warehouse stock each day and reported inventory totals to supervisor.
Education and Training
Bachelors of General Study
Mac Murray College Sep 1997
Jacksonville, IL
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