Kearra Haywood

Rosamond, CA ***** • 951-***-**** • ad31y9@r.postjobfree.com

Professional Summary

Currently looking to join a suitable organization that rewards challenging work and offers great opportunities for career development and advancement. Highly skilled and enthusiastic professional with more than 9 years of experience managing. Hard-working Supervisor with exceptional experience leading teams and delivering results. Contribute to high-volume exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals. Skilled in teaching new concepts and best practice strategies.

Skills

Excellent use of organizational skills to facilitate paperwork and office duties.

Works well with others in demanding and diverse work settings.

Assumes tasks as assigned, performs multitasking in busy work environment.

Possesses interpersonal skills, excellent communication skills and effective listening skills.

Knowledge of ten keys, Microsoft office (Word, PowerPoint, Excel, and Access 2020).

Discuss problems and issues with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Effective supervision principles of orders for food and equipment.

Maintaining a positive work environment that is free of discrimination and harassment for all employees.

Ability to plan, organize, and direct the work of others, keep records, prepare reports, and communicate at levels required for successful job performance.

Effective in quality control and inventories

Knowledge in use of appropriate equipment; judge food quality to determine food quantities necessary for groups of varying sizes prepare and cook all food groups.

Motivating, developing, and directing people while working, identifying the best people for each job.

Knowledge of principles and processes for providing customers and personal services.

Demonstrates proficiency and Competency to incorporate team concept in work duties, learns faster than normal and is flexible.

Employee Evaluation

Problem Identification

Set Objectives

Best Practices and Standards

Customer Relationship Management

Team Leadership

Employee Training.

Stocking and Replenishing

Transport and drop off. customers.

Experienced phone etiquette.

Experienced customer service.

Work History

Caregiver, Senior living 07/2023- Current

Smith Road Assisted Living Hemet, CA

Experience with working directly with people with physical disabilities or intellectual disabilities with the aim of assisting the individual to become integrated into their community or the least restrictive environment.

Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.

Oversees and monitors members individual and group activities both inside the program and out in the community.

Provides coaching, counseling, mentoring, instruction, training, feedback and positive reinforcement for members in areas such as money management, grooming and hygiene, meal preparation, public transportation and other independent living skills.

Experience in direct care of individuals with developmental disabilities and severe behavioral, mental health issues.

Personal Transportation

Drive for Lyft/Uber 2017 -current

Picking up passengers from the allotted place at the time requested.

Collecting payments and issuing receipts.

Assisting customers with loading and unloading their luggage.

Listening to traffic and weather reports.

Adjusting the routes to avoid heavy traffic or road construction.

Scheduling regular care appointments and reporting issues.

Maintaining the interior and exterior of the car.

Attending phone calls and responding to passengers in a friendly manner.

Dropping off passengers at their desired destination.

Processing payments and providing receipts as needed.

Correctional Supervising Cook, 07/2018 to 04/2023

Los Angeles State Prison – Lancaster, CA

Responsible for coordination, production, and preparation of meals.

Directly supervise inmates in food preparation of meals.

Directly supervise proper dispensing of food; enforce sanitation policies and procedures for equipment and food preparation areas.

Instruct and reinforce application of safety standards for inmate's employees.

Set highest standards of expectations in all aspects of food preparation and application.

Responsible for enforcing safety standards for all inmates' employees.

Record inmate time keeping, performs inmate performance evaluation, keep inventory sheets and all pertinent forms updated.

Supervise inmate conduct, discipline inmates and document accordingly.

Record walk-in refrigerator, walk-in freezer, and reach-in refrigerator and freezer temperatures.

Instruct inmate workers to their job expectations, maintain order, educate inmates on HACCP and IIPP procedures.

Submitted documentation for weekly payroll, managed schedules and enforced policies.

Communicate with non-violent communication and effectively.

Monitor and oversee inmate’s activities and movements.

Banquet Prep Cook, 02/2016 to 01/2020

JPT Simply catering – Moreno Valley, CA

Prepare all meats, veggies, and starches for all catering events.

Chop all foods on hot and cold lines.

At night work hot and cold lines, making all salads, appetizers, sandwiches, burgers, entrees, and soups.

Take inventory, order products, check it in, rotate stock, organize walk in and freezers.

Create veggies, fruit, cheese, and dessert displays.

Clean all equipment and write fix-it orders.

Established recipes, prepare, cook, and coordinate cooking processes so that nutritional meals are prepared and served on time.

Instruct and train cooks and servers in food preparation, serving, and cleaning tasks.

Maintained and enforced disciplinary measures when needed.

Instruct and train food service people in operation of equipment used in kitchen tasks.

Perform meat cutting and baking duties.

Select and train cooks, food service workers who prepare and serve food.

Planned, assigned schedules, and evaluated work of food service personnel.

Cook all appetizers and prepare salads to order.

Check for appropriate temperatures of meats when cooked and refrigerators.

Clean and maintain sanitized workplace.

Take daily inventory of items needed.

Change ingredients and ensure proper storage.

Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.

Service Deli Clerk Assistant Manager, 03/2013 to 06/2018

Stater Brothers Market – Moreno Valley, CA

Assigns work and varies tasks, supervises group of 10, gives instructions and training to employees and evaluates performance. Takes or recommends appropriate action, prepares, cooks, and dispenses food and serves as lead cook on all shifts.

Customer service, cashier, prepared food, prep food, close department, open department.

Use of standard commercial kitchen equipment such as utensils, knives, choppers, slicers, mixers, and measuring food used in preparing food.

Sanitation methods or practices associated with food handling and maintaining cleanliness of kitchen, food serving areas and equipment to meet strict county health code regulations.

Knowledge of occupational hazards and safety precautions of kitchen or food service areas and equipment.

Achieved high customer satisfaction ratings with thorough training and effective customer service policies.

Exercised leadership capabilities by successfully motivating and inspiring others.

Proved successful working within tight deadlines and fast-paced environment.

Resolved problems, improved operations, and provided exceptional service.

lifted materials weighing as much as 50 pounds.

Caregiver, Special Needs, 10/2007 to 01/2016

Inland Respite INC, Home Care – Moreno Valley, CA

Taking care of children, teaching, feeding and attending to children every need.

Assisted with dressing guidance, grooming, meal preparation and medication.

Children with disabilities.

Assisted patients with self-administered medications.

Transport individuals to events and activities, medical appointments, and shopping trips.

Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Activity Monitor, 06/2016 to 08/2017

San Jacinto Healthcare facility – Hemet, CA

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

Helping residents with daily living tasks such as assistant outside smoking, brushing, and dressing.

Performed all non-clinical tasks required.

Supervise up to 5 to 10 patients at one time.

Gained strong leadership skills by managing projects from start to finish.

Used critical thinking to break down problems, evaluate solutions and make decisions.

Delivered services to customer locations within specific timeframes.

Resolved problems, improved operations, and provided exceptional service.

Organized and detail-oriented with a strong work ethic.

Sorter, 12/2015 to 01/2017

DSMI Staffing agency/ Ross Warehouse – Moreno Valley, CA

Splitter, unloader, loader, and lead coordinator.

Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.

Sorted and clearly marked products with indicators for grade or acceptance-rejection status.

Stacked items according to weights, sizes, types and picking priorities.

Loaded, unloaded, and transferred materials using standard warehouse equipment, taking additional precaution when moving fragile items.

Courtesy Clerk, 01/2011 to 03/2013

Stater Brothers Market – Moreno Valley, CA

Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.

Returned unwanted items to correct store locations and restocked shelves.

Restocked and organized merchandise in front lanes.

Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.

Welcomed, greeted, and assisted guests in high-traffic store.

Babysitter, 01/2006 to 01/2011

Childcare Provider Haywood's Day Care

Assisting daycare and foster children teaching, feeding, and attending to children from infancy to pre-elementary ages and special needs.

Played games, worked on puzzles, and read books to young children.

Organized and cleaned home after activities by picking up toys and straightening up playroom.

Taught children to organize toys, wash hands and share by leading by example.

Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.

Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.

Assisted with light housekeeping duties as well as running errands.

Supervised children engaged in physical activity, learning and social skills with peers.

Cashier, 11/2010 to 01/2011

Athlete 1 – Cabazon, CA

Customer service, sales, recovery, footwear, and merchandising products.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Restocked and organized merchandise in front lanes.

Answered questions about store policies and addressed customer concerns.

Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Reviewed weekly sales ads and monitored price changes.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Greeted customers entering store and responded promptly to customer needs.

Warehouse Worker, 05/2010 to 11/2010

Hanes distribution center – Moreno Valley, CA

Packaging, folding, assembling, and labeling.

Loaded, unloaded, and moved material to and from storage and production areas.

Wrapped pallets in shrink wrap prior to loading.

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Checked packages and merchandise for damage and notified vendors.

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Operated RF scanners to track merchandise and verify contents of containers.

Consistently lifted materials weighing as much as 50 pounds.

Education

High School Diploma: Canyon Spring High School - Moreno Valley, CA 06/2007

Associate degree: Administration and Information System, Riverside, CA 01/2013

Riverside City College

Associate degree: Business Management, Riverside, CA 06/2013

Riverside City College

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