Customer Service Administrative Assistant
Resume:
JANIESA CLARK
Lexington Park, MD *****
*******.*******@*****.***
CUSTOMER SERVICE PROFESSIONAL
CLIENT SERVICES PATIENT ACCESS COORDINATOR ADMINISTRATIVE ASSISTANT Collaborative and efficient medical records coordinator with 6+ years of experience.
Involvement with several different pure documentation audits as well as implemented detail oriented strategies to improve program administration and quality patient care.
WORK EXPERIENCE
Patient Access Coordinator
Envera Health- Remote
•Acts as first contact for patients, managing three phone lines and facilitating 100+ calls daily.
•Assists patients by determining needs and scheduling or cancelling appointments.
•Maintains files and database, handling any necessary arrangements for patient utilization.
•Assists with any medical record duties such as scanning or purging files, processing health history forms, etc.
•Obtains demographic details and insurance information, eligibility, and authorizations for all patients.
Oct 2020-
Present
Front Desk Receptionist
Hampton Inn & Suites Lexington Park, MD
•Assisted guests in the check-in and check-out procedure, as well as throughout the entirety of their stay.
•Handled all financial matters – including credit card and cash transactions- securely, accurately, and with the upmost integrity.
•Improved customer satisfaction scores by 15% through the implementation of a new customer feedback system.
Medical Receptionist
Brenton Medical Center California, MD
•Provided administrative and clerical support via Microsoft Excel.
•Verified financial records and collected patient charges while filing and expediting party-claims.
•Scheduled patients correctly and communicated scheduling difficulties with providers.
•Provided excellent customer service with a helpful and friendly attitude.
•Maintained and organized a confidential filing system of 250+ patients daily.
April 2019 -Oct.
2020
Oct 2015- Jan
2019
EDUCATION
High School Diploma Aug. 2009-May
Great Mills, MD, Great Mills High School 2013
GPA: 3.67
ADDITIONAL SKILLS/LICENSES
•Proficient in MS Office (Word, Excel, Power Point), Outlook
•High volume call center experience (remote)
•Knowledge of healthcare billing and coding practices
•Expertise in nursing specialties such as critical care, pediatrics, or gerontology
•Familiarity with HIPPA regulations and compliance
•Electronic Medical Record (EMR) proficiency
•Certified Med Technician
•CPR Certified
REFERENCES
Kirsten Grosswell
Phone number: 301-***-****
Miranda Scott
Phone number: 240-***-****
Emily Perkins
Phone number: 240-***-****
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