Craig Blomgren

**** ***** ****, *** *****, IL ***07 ad31xr@r.postjobfree.com C: 312-***-****

Summary

Customer- centric, team oriented General Manager with over 21 years of progressive experience in the Food Industry with specific experience with retail and airline catering service. Highly accomplished Executive with demonstrated experience in driving change to achieve desired profitability, customer satisfaction and quality. Core Competencies

● Strategic planning ● Quality control ● Profit and sales growth

● Process improvement ● Scheduling ● Vendor coordination

● Staff development ● Customer relationship management ● Cost control

● Supply Chain ● Team leadership ● Change management Accomplishments:

● Consistently exceeded budget by 10- 20%.

● Managed all areas of production planning.

● Maintained customers’ audit score of 99% in food quality and safety for three consecutive years.

● Achieved exceeding marks for HACCP compliance.

● Demonstrated ability driving change in the workplace to meet customers and employees satisfaction.

● Effectively resolved workplace conflicts and led alternative dispute resolutions with unions.

● Led collective bargaining agreements negotiations and maintained effective relationships with union leaders.

● Exceeded all production goals throughout the facility.

● Maintained food cost improvement of 800k for three years.

● Improved and managed inventory controls.

● Successfully managed projects of over 3 million dollars in kitchens within budgets and met deadlines.

● Mentored managers for performance improvement and developed team members for position succession. Work Experience

Supply Chain Manager December 2020 - Present

Dabecca Foods Chicago, IL

● Monitor compliance with corporate standards and systems to follow food safety, and production standards.

● Be responsible for the scheduling and coordinating the flow of work within the plant as well as between plant

● two (2) shifts of operations.

● Reconsolidate all data with physical inventories,

● Document all production in accordance with Company guidelines.

● Promote safety through work procedures, orderly work environments, and employee safety programs

● Ensure compliance with contractual and labor relations issues and other DaBecca Natural Foods’ policies.

● Document and report any operational deviation (s) and occurrence (s) as well responsible of reporting

● schedule and production report on daily basis.

● Coordinate releases, needs and shipments for all customers, coordinate with Supply Chain to ensure all

● supplies are in store for the Plant needs.

● Accountable for inventory control.

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Craig Blomgren

1000 Busse Road, Elk Grove, IL 60007 ad31xr@r.postjobfree.com C: 312-***-**** Director of Operations & Planning March 2019- December 2020 Compass Group- Charlotte, NC

● Trained, directed and developed team to meet operating, safety and quality requirements within the department and/or area.

● Supervised production staff to ensure product quality and integrity and ensure all finished products meet or exceed customer requirements.

● Created and maintained an environment that is conducive to retaining associates.

● Consistently administered Company policies and procedures.

● Supported and promoted the Company's annual People, Products, Profitability and Planet goals through effective and efficient planning, communication,coaching, training and overall direction of the workforce.

● Created and implemented, with management approval, new ideas and methods to improve production efficiencies, CSI, QI, Safety scorecard.

General Manager February 2019 – October 2019

Flying Food Group - Newark, NJ

Functional leader of the airline catering unit with gross sales in excess of 65 million and 565 hourly employees and 28 salaried Managers. The unit is an operational business mix of 44 million in retail Starbucks food sales and 21 million in normalized airline catering operations. Effectively managed contracted services for 15 international airlines, Amazon and Starbucks ready to go meals.

● Ensured that operating objectives and standards of performance are understood and owned by management and employees and that a system is in place for effective communication with other General /Unit Managers.

● Maintained unit defined parameters of cost, schedule and quality.

● Guided the overall morale and ethical conduct of the company and its employees.

● Accomplished compliance with customer requirements, corporate policies and government regulations.

● Managed effective operating processes are in place to meet or exceed requirements for each aspect of unit operations.

● Improved quality levels in the unit, including monitoring plans and other audits to ensure all Company, customer and USDA requirements are exceeded or met.

● Oversaw implementation of HACCP, SSOP, GMP and all regulatory requirements. Develop and lead a cohesive team committed to high performance levels and continuous improvement. General Manager April 2017 - February 2019

Flying Food Group - Sterling, VA

Functional leader of airline catering with gross sales in excess of 25 million and 265 hourly employees and 18 salaried Managers. Successfully managed contract service for 8 airlines.

● Effectively lead the local management team with a spirit of teamwork and alignment with corporate values and objectives.

● Oversaw high quality customer menu presentations, including the scheduling, budget, menu design and food preparation.

● Managed and developed strong customer relationships.

● Coached and mentored department heads on standards for employee relations, safety, production, food safety, culinary standards and hospitality.

● Led various problem solving and continuous improvement activities.

● Performed financial analysis of activities, costs, operations and forecast data.

● Managed quality standards for all aspects of food production against acceptable food preparation and customer 2

Craig Blomgren

1000 Busse Road, Elk Grove, IL 60007 ad31xr@r.postjobfree.com C: 312-***-**** specifications.

● Effectively communicated standards of performance to management and employees. Operations Manager August 2014- April 2017

Flying Food Group - Grapevine, TX

Effectively led production and transportation for the kitchen with over 30k meals per day and achieved revenue of over 20 million dollars, while led a team of 10 managers and 175 employees to service 11 international airlines.

● Maintained financial results, profitability, budgeting and financial projections.

● Implemented new accounts with required volume levels based upon approved profit levels while managing the approved timelines and start-up costs.

● Ensured safety programs are effectively implemented, became part of company culture and supported by all employees.

● Led all food production areas and resolved production issues in a timely manner

● Managed talents acquisition for managers and supervisors’ position.

● Maintained product costs to maintain cost control and reduce waste

● Established standards for consistent quality control.

● Maintained labor costs by controlling overtime and staffing levels.

● Managed employee relations issues and resolved workplace conflicts. Operations Supervisor December 2011- August 2014

Gate Gourmet - Atlanta, GA

Effectively managed production and transportation departments to service and cater 700 domestic and international airlines per day with 250 employees as direct reporting.

● Ensured quality production standards are maintained for all accounts.

● Maintained control sheets and made assignments for team drivers to flights daily.

● Oversaw dock area to ensure that employees have required equipment and that trucks leave according to scheduled dock departure.

● Partnered with management staff to improve performance of the unit.

● Maintained safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.

Manager Customer Service ATL October 2006 - May 2011 LSG SKY CHEFS - Atlanta, GA

Led and directed customer service team of 95 employees, and 3 Supervisors; (drivers, dispatch, flight Leads, and commissary workers) 260 + departures per day, and 5 million dollars of annual sales.

● Analysed, organized and strategically planned for department operations to ensure financial, customer and employee targets are met.

● Developed, implemented and led the team to high performance through utilization of HACCP, F2F, and other company initiatives.

● Ensured FDA / USDA and quality customer standards are met.

● Managed catering procedures and documentation.

● Interacted with internal and external customers. Additional Work Experience

Store Manager 2005 - 2006

Super America - Saint Paul, MN

Director Customer Service DCA 2000 - 2005

LSG SKY CHEFS - Washington, DC

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Craig Blomgren

1000 Busse Road, Elk Grove, IL 60007 ad31xr@r.postjobfree.com C: 312-***-**** Manager, Lean Manufacturing 2001 - 2003

LSG Sky Chefs - Washington, DC

Manager of Intl. Operations 1998 - 2000

LSG SKY CHEFS - Minneapolis, MN

Supervisor of Customer Service 1996 - 1998

LSG SKY CHEFS - Minneapolis, MN

Education

AA in Business Management- Minnesota School of Business - Bloomington, MN 1994 to 1996 St. Paul High School - North Saint Paul, MN 1990 to 1994 4

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