Customer Service Call Center
Resume:
Chanavia Benson
Call center Customer Service
Lithonia, GA 30058
*********@*****.***
Dedicated customer service professional with over 20 years' experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class customer service Authorized to work in the US for any employer
Work Experience
Residential Support Specialist
Excalibur Home Management - Alpharetta, GA
July 2023 to Present
• Responsible for handling a high volume of calls, reviewing information on a database and various portals, email correspondence, and other general administrative duties. Senior Customer Service Representative
State Farm Mutual Automobile Insurance Company - Dunwoody, GA September 2021 to December 2022
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service
• Service can include responding to over 100 inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Customer Call Center Representative
DeKalb County, Government Finance Department - Stone Mountain, GA December 2019 to March 2020
• Assists customers via phone 60 per day or 30 or more emails with billing inquiries or complaints.
• Processes applications for connection, disconnection, or transfer of utility service
• Verifies outstanding/delinquent accounts before processing connection or transfer of service.
• Utilize communication skills to educate customers on products and services.
• Completes letter of credit for customers using Microsoft Office 2019
• Tracks late deposit assessments notifies customer or disconnects service. Customer Call Center Representative
Ryder - Roswell, GA
April 2018 to May 2019
• Scheduled and dispatched over 60 daily roadside assistance providers, calls based on caller locations and available employees.
• Quickly determined locations and needs of callers to accurately send tow truck or auto mechanic for assistance.
• Delivered exemplary customer service support by remaining poised in most stressful situations. Customer Service Enrollment Specialist
Maximus - Atlanta, GA
February 2014 to May 2018
• Interview patients, family members to secure information concerning insurance coverage, eligibility, and qualification for financial assistance programs.
• Educates, screens, assists patient/family to obtain insurance coverage through enrollment in programs.
• Requests patient payments and identifying third-party liability Obtains eligibility for medical evaluations and procedures. Leasing Specialist
MATHIS LEASING LLC - Lithonia, GA
January 2009 to December 2013
• Conducted background checks on applicants.
• Scheduled tours so that interested parties could view available units and see the facilities.
• Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms, and document updates, payments and property maintenance services Education
GED
Dekalb Technical College
Skills
• Salesforce
• Microsoft Outlook
• Account Management
• Customer service
• Microsoft Excel
• Typing
• Property Management
Certifications and Licenses
Driver's License
March 2020 to November 2027
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