Tamara Sommerfield

**** *. ******* **., ******, CA 92869 ad31xi@r.postjobfree.com 714-***-****

Highly ambitious, goal oriented B2B/B2C sales and business development professional, known for establishing highly effective relationships at all levels resulting in consistent company sales growth. A proven track record for achieving customer service excellence through exceptional interpersonal skills and team-spirited leadership. Strategically mastered a key variable to a successful business, “the difficult, complicated client,” through a consultative, integrity-based sales process.

Career Reputation: Customer service excellence, customer retention, serving as a “trusted resource,” and building key relationships. Driven by challenge, to continually uncover opportunities to ensure success.

Entrepreneurial mindset; quick study of new technologies; extensive experience launching new products; creative sales and merchandising skills.

A natural communicator and business negotiator with the talent and unparalleled drive for solving complex problems in a fast-paced environment.

Offer personal integrity, strong loyalty, articulate, and positive mental attitude.

Gallup StrengthsFinder®: Achiever, Strategic, Futuristic, Discipline, Competition

Areas of Expertise

Sales & Marketing Leadership

Business Development

Leveraging Competitive Weaknesses

Negotiation & “The Close” KIPU CRM

Team Development Training Customer Service

Critical Problem Resolution E-Commerce

Account Management Data Management Analytics

MS Office Suite

THE BEAUTY BOX, Studio City, CA 2016 – 2017

Commerce Claims Specialist

Responsible for loss prevention for all products sold through Beauty Box, including inventory tagging, security tracking, maintenance of FBM listings, packaging, overstock counts, shortages, and returns.

Became highly adept with Amazon return policies, procedures, and protocols, filing claims, addressing disputes, achieving resolution to minimize revenue loss, and ensure proper reimbursement of funds.

Learned the skill to re-opening “closed cases,” filing additional documentation to support claims, negotiating with Amazon, and holding both parties accountable for their contractual obligations.

FLEMING’S PRIME STEAKHOUSE & WINE BAR, Newport Beach, CA 2017 – 2018

Server / Cocktail Waitress

Experienced in FOH fine dining and bar, including hostess, server, banquet, and cocktail waitress.

Recognized as top server for positive attitude, bringing best business/industry practices, and taking ownership.

Rapidly built a loyal customer base (with daily customer requests for service).

Maintained the highest level of customer service and product delivery excellence in a fast-paced environment; skilled to ensure delivery of a great dining experience and the best in Company standards.

ST. JOHN, Newport Beach, CA 2018

Key Holder

Expertise in offering customer service excellence and the “luxury experience” to high-end clientele.

Responsible for opening / closing store, balancing the register, and bank deposits.

Responsible for creating all business reports (i.e. end-of-day business numbers, daily Associate goals, quarterly business plans).

Began establishing extensive clientele; coached sales team on best business practices; assisted with inventory preparation, merchandising, visuals, brand event planning.

NORDSTROM, Newport Beach, CA 2018–2019.

Jo Malone – Brand Ambassador, 2017-2018.

Responsible for establishing and maintaining an extensive loyal clientele - offer unparalleled customer service excellence, determination, patience, and a desire to build beyond just the “book.”

Expert in 5-Star Selling and retail best business practices to build a loyal, long-term customer and critical sale – I take the time to listen, address any challenges, then meet the customers’ needs (in all departments).

Responsible for merchandising, visuals, brand event planning, and inventory.

WAVELENGTHS 2020 – 2021

Recovery Technician Vitals/Observation

Consultative role responsible for intake for detox clients.

Job Search Solutions Present

Job Search Coach / Independent Consultant

Mentored clients through the difficulties inherent to the job search journey, strategically delivering new innovative solutions to address their career “red flags.”

Assisted clients with advanced networking, connections that are critical to their career.

Self-starter, independent and coachable achiever who consistently delivered customer service excellence.

CAL STATE UNIVERSITY, FULLERTON, Fullerton, CA

Associates Degree, Psychology

PHILANTHROPIC & VOLUNTEERISM (Fundraiser/Event Planner/Community Awareness): San Diego Summer Camp – Children with Down Syndrome

HopeKids – Children’s Cancer Foundation (e.g. Make-a-Wish)

Micah’s Way – Homeless Outreach Program (Psychology Thesis project, evolved into a long-term volunteer role)

Kivel – Chair for Kivel Ball, Assisted Living Facility (Holocaust Survivors & Jewish Elderly)

Consultative – Solution Sales - Business Development ProfessionalB2B B2C

Professional Profile

Education Philanthropic Work Volunteerism

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