Divya

Sales Force Administrator

ad31wz@r.postjobfree.com

408-***-****

PROFESSIONAL SUMMARY:

●7+ years of experience in the Salesforce.com CRM space that includes Administration.

●Extensive experience in SFDC implementation and customization, and an In-depth understanding of SFDC CRM business processes.

●Proficient with Sales Cloud, Service Cloud, Call Center, Force.com, Chatter and App-exchange in Salesforce

●Experience in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning web components, FSL and applications, event etc. and aura framework and its features.

●Hands-on experience in analysis, design, development, and testing of the SFDC application.

●Experience in designing of Dashboards, Apex Classes, Controllers, and various other components as per the client and application requirements.

●Designed various custom objects, custom fields, role-based page layouts, custom Tabs, custom reports as per the requirements.

●Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation and Channel push according to application requirements in fintech.

●Extensive Experience in customization of Reports based on user and organizational requirement.

●Integrated the product details between SFDC CRM Test with client’s Order Management application.

●Interacted with various business team members to gather the requirements and documented the Business and Software Requirements.

●Experience in developing lightning components to work across all the user interfaces namely Salesforce classic, lightning and Salesforce And created events to communicate between the events.

●Experience in identifying, planning and implementing new SFDC features and functions (new screens, workflow, custom objects, reports, and apex code) to meet business requirements.

●Experience working with Force.com IDE and SFDC Sandbox environments.

●Experienced with Apex Test Class (Modules) for SFDC testing and Services Oriented Design Principles (SOA)

●Worked with the Sales and Service Cloud and Financial service cloud to integrate the business model and to increase the productivity

TECHNICAL SKILLS:

Salesforce Technologies

Apex Language, Apex Classes, Apex Triggers, Apex Web Services, VisualForce Pages, Workflow & Approvals, Dashboards, Data Loader, Lightning components, Reports, Analytic Snapshots, Custom Objects, Salesforce ALM, Component and Controllers, HL7.

Salesforce.com Tools

Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Jenkins, Force.com Excel Connector.

Databases

Oracle, MS Access, Microsoft SQL Server, SQL & PL/SQL

Web Technologies

HTML, DHTML, HTML-5, CSS, JavaScript, LWC.

IDE and Editors

Eclipse, My Eclipse and Force.com Eclipse IDE, Agile, Scrum, Kanban

Office Tools

Microsoft Project, MS Visual Source Safe, MS Visio, MS Office

Custom Integration Tools

Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, Force.com Migration Tool.

Professional Experience:

Client: Nextera Energy inc, Fremont California Mar 2021 – Till date

Sr. Salesforce Administrator

Responsibilities:

●Hands-on experience in both Salesforce classic and Lightning.

●Worked on data governance and trained multiple teams on Salesforce best practices.

●Implemented the Salesforce sharing and security regarding roles, hierarchies, profiles and permissions

●Worked on profile management, updates and remediation.

●Responsible for resolving Salesforce optimizer top issues and keeping the system healthy.

●Responsible for monthly Sandbox refreshes and keeping DEV and UAT sandboxes up to date for the development and testing work.

●Collaborated with various departments to ensure the Salesforce environment supports internal needs relating to functionality and performance.

●Maintained and improved Salesforce automated processes built with legacy process builder, approval processes, validation rules and flows

●Worked on data duplication issues across multiple objects and did the de-deduplication.

●Implemented and managed the territories.

●Hands-on experience in JIRA and successfully implemented the change process.

●Worked on the Conga CPQ implementation including quote configuration, pricing, discounts, generate and send proposal, E-signature and order creations.

●Handled all basic administrative functions including user maintenance, modification of page layouts, creation of new fields and other routine tasks.

●Worked with team leaders to develop SOPs for all critical data entry processes within Salesforce.

●Triaged, prioritized and resolved end user issues.

●Created and maintained Salesforce reports and dashboards.

●Worked on Data Loader/workbench for outside reports, data validation and data migration.

Client: Guarantee Trust Life Insurance Company, Chicago, IL Jan 2020 – Feb 2021

Sr. Sales force Administrator

Responsibilities:

●Responsible for maintaining the salesforce org with 100+ users, designing and developing solutions for user requirements and creating several reports for project leads.

●Responsible for Salesforce training and support for 100+ users, troubleshooting.

●Worked on integrating Salesforce with external systems.

●Successfully Integrated salesforce database of another organization when it merged into the parent organization.

●Worked with SOQL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

●Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Leads, opportunities, cases, solutions, Events and Tasks.

●Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

●Worked and created various Profiles, Roles, and Page Layouts, Record Types and Configured the permissions based on the organization hierarchy requirements.

●Created Workflow rules and defined related tasks, email alerts, and field updates.

●Implemented Pick lists, Dependent Picklists, validation and formula fields to the custom objects. Designed and deployed Custom tabs, validation rules, Processes, Flows and Auto-Response for automating business logic. Developed Several user friendly one clicks business logics.

●Created various Reports (Summary Reports, Matrix Reports, Pie Charts, and Dashboards) and Report Folders to assist managers and Program directors to better utilize Salesforce to track the Cases and configured various Reports for different user profiles based on the needs of the organization.

●Responsible for audit and resolving data integrity issues such as merging duplicate records and establishing proper ownership of existing accounts and contacts.

●Responsible for creating change sets and production deployments Created Lead assignment rules for leads created through Pardot tool

●Automated several grant templates using google sheets and integrated with Salesforce to establish one click grant reporting.

●Created multiple forms using Form Assembly and connected with Salesforce.

Client: Credit Suisse, Raleigh, NC Oct 2015 to Dec 2019

Sales force Admin

Responsibilities:

●Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels

●Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into a Salesforce.com instance using Data Loader.

●Created custom VisualForce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice.

●Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix.

●Proficient in SalesForce.com configuration, Force.com Security, VisualForce, SOQL, Apex, JavaScript, Web Services API, Chatter.

●Written apex REST web service classes for inbound calls to Salesforce.

●Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Contact this candidate