Adela Hysaj

Public Administration

Contact

* **** ** *********, ** 01880

(978) 488 - 8521

ad31wr@r.postjobfree.com

Profile

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction. Highly motivated employee with desire to take on new challenges. Highly organized leader with great attention to detail. Strong worth ethic, adaptability and exceptional interpersonal skills. Hardworking employee with costumer service, multitasking and time management abilities. Devoted to giving every costumer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Key Skills

Budget Coordination

Cultural Sensitivity

Performance Monitoring

Decision Making

Problem Solving

Personnel Management

Strategic Planning

Good Judgment

Costumer Service

Negotiations

Public Speaking

Certifications

Social Worker

Intercultural Dialogue and Peace

Ambassador of Goodwill

Building Skills Through Inclusion

Experience

December 2018-2023 Marion – Administrative Assistant Durres Albania Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels. Performed regular reviews of project documentation and communicated results with relevant personnel. Generated weekly, monthly, quarterly reports summarizing key performance indicators

November 2017, Monitoring Municipal project "Monitoring urban planning between cities" cooperation with the "Albanian Consumer" Durres Albania. Collaborated with senior leadership on strategic planning initiatives related to future projects. Analyzed data related to projects in order to identify areas for improvement or optimization opportunities. Developed and implemented project tracker or calendar to meet and maintain standards. Assessed, monitored and reported on work progress

March 2016 Operator in "Vodafone" Company Durres Albania

Customer service, collaborated with internal teams to develop project solutions resulting in on-time execution. Identify training needs for team members in order to keep them up-to-date on the latest trend.

January 2014 - 2016 Volunteer Center for Community Development "Today for the Future" Durres Albania. Protection and help women and children in need. Collaborated with internal teams to develop project solution resulting in on-time execution.

Education

November 2021 – October 2023

MS in Public Administration • University of Aleksander Moisiu • Durres, Albania

October 2018-2021

Bachelor in Public Administration • University of Aleksander Moisiu • Durres, Albania

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