SHANA R. O’BRIEN

*** ******** ****** • Glassport, PA 15045

ad31vt@r.postjobfree.com • 412-***-****

PROFILE Efficient and hardworking individual with experience in administrative and office duties seeking a long- term career. Proficient in picking up new procedures and tasks quickly. Personable and friendly with both clients and colleagues.

EDUCATION Indiana University of Pennsylvania, Indiana, PA B.A. Criminology (May 2011)

Minor in Psychology

Achievements/Honors

Dean’s List (2009-2010, 2010-2011)

Related Coursework

• Criminal Law

• Crime and Justice Systems

• Law, Social Control and Society

• Violence and Victimology

• Forensic, Developmental and Abnormal Psychology

WORK EXPERIENCE

Vocelli’s Pizza

Shift Manager

2019-2023

Responsible for taking customer’s orders in a friendly manner, answering phone calls, handling grievances, taking payments, making orders and assuring the quality, making sure duties are met by other employees, making sure employees are following safety protocol, keeping the area clean and orderly, counting and closing the drawer at the end of the night and printing out the needed documents to close the store. Bowser Automotive

Sticker Writer/ Cashier

2018-2019

Responsible for taking payments and closing out paperwork, counting the drawer at the end of the night, filing, faxing, answering calls, keeping filling out and keeping close track of emission and inspection stickers, putting data into the computer system, and answering phone calls.

Day Toyota

Reception/ Customer Service/ Internet Sales

2015-2016

Responsible for clerical/sales duties such as filing, faxing, bulk mailing, data entry, billing, assembling and completing state paperwork for contract submissions to UBER Leasing, submitting incentive contacts to Toyota, answering phones, calling lead prospects to set up appointments, assisting clients with purchasing a vehicle that is right for them, maintaining an organized, easy-to-work in environment, and ensuring the vehicles were ready for delivery by installing GPS systems and having the plates and registration papers installed in the vehicle. Double Tree Hotel

Server

2014-2015

Responsible for serving food and beverages to guests in a friendly, welcoming manner, keeping a clean work area, filling ice machine, handling transactions, and keeping the guest happy by providing excellent service. Holiday Inn Express and Suites

Front Desk Concierge

2013- 2014

Responsible for checking guests in and out of room in a friendly, welcoming manner, handling guest grievances, handling payment transactions, filing papers, faxing documents, answering phones, working with opera program system, manage quarterly sign ups of guests into the hotel priority club, motivate the front desk to help guests sign up for the member- ship, coming up with plans of action to improve the hotels status and membership sign ups. Misery Ink Tattoo

Retail Sales

2012-present

Responsible for handling the money brought into the shop, scheduling tattoo appointments, answering phones, filing paperwork, interacting with customers, paying employees, sterilizing machines and equipment, and keeping a neat work environment.

The Magellan Group, Inc.

Office Associate

2006-present

Responsible for assistance in filing, bulk mailing, and various office duties when additional help is needed. Sears Holding Inc.

Loss Prevention

2012 – 2013

Responsible for merchandise protection, maintaining files of merchandise inventory, observing customers while under cover and through the use of cameras, and stopping shoplifters. Pizza Hut

Cook/ Server

2009 – 2012

Responsible for processing order requests in a timely manner, providing a friendly service for customers, maintaining a clean work environment, and handling customer service grievances. Giant Eagle

Cashier

2007-2009

Responsible for operation of the cash register, providing a friendly service for customers, helping individuals in need of assistance with their groceries, and handling customer service grievances. Volunteer Experience

West Mifflin Cheerleading Association - Cheerleading Coach 2007

Responsible for mentoring and instructing 7-8 year olds on the rules, formations, requirements and safety regulations of competitive cheerleading

ADDITIONAL SKILLS

• Proficient with Microsoft Word, PowerPoint, and Internet

• Reading knowledge of Spanish

References available upon request

Contact this candidate