Gail Maddox-Canteen, MS, CHRP, CHRO

Senior Human Resource Executive

Westampton, NJ 201-***-**** ad31vq@r.postjobfree.com LinkedIn

EXECUTIVE SUMMARY

Senior Human Resources Executive with 25+ years of progressive leadership experience developing, integrating, and modernizing people operations, recruiting, benefits & employee relations efforts aligned business objectives & growth goals.

Foster inclusive workforce culture in consultation with senior leadership and board members to ensure people initiatives and employment practices support overall business objectives, while remaining compliant with all federal, state, local laws.

Trusted advisor to CEOs, CFOs & COOs on critical HR related matters, including data-based guidance on risk mitigation.

Build & facilitate best-in-class training programs on compliance, ethics and talent development adhering to SHRM standards.

Streamline talent acquisition processes by integrating HRIS, including ATS software that reduces TTH by up to 30%.

Revitalize outdated performance management strategies, which have improved employee performance by 25%+.

PROFESSIONAL EXPERIENCE

THE GMC HR Consulting Group, LLC. Westampton, NJ 2018 – Present

Manage full-service HR consulting agency to design, implement, and manage HR operations for small & large clients.

Principal, Owner & CHRO

Direct recruiting, onboarding, training & development, employee relations, labor relations/union relations, organizational development, performance management, management development, community relations and policies/procedures.

Analyze performance data for HR, legal, and compliance processes on-site at client locations; compile reports and implement company-wide HR process updates aligned with growth targets, hiring needs, and talent management improvement areas.

Established new recruitment methodologies that reduced TTH by 20% for targeted tough to fill positions.

Designed/implemented customized client feedback initiatives, which reduced turnover by 22% or greater.

Reduced client turnover by implementing an exit interview process; led review/analysis of separation feedback and actionable communication to management teams, which improved on-boarding, training, wellness initiatives & work/life balance.

Negotiate union contracts resulting in competitive compensation packages, training, wellness, and improved union relations.

Direct company-wide reorganizations resulting in new organizational hierarchy consisting of new paygrades and position levels which improved employee retention and career pathing; integrated ADP On-boarding and ATS into the organization.

Conducted salary bench marking analysis to ensure internal equity, attract higher quality candidates, and retain employees.

Championed Diversity & Inclusion initiatives to position organization as a desired employment destination.

F. Schumacher & Co. New York, NY 1992 – 2018

Designing fabrics, wallpaper and wallcoverings, trims, pillows, accessories, and furniture for interior decorating.

VP, Human Resources & Corporate Secretary 2009 – 2018

Managed staff of 10 to lead all HR operations, benefit administration, payroll, talent acquisition, budgeting, contracts, employee handbook, employee engagement, policies, compliance, statutory requirements, and board reporting.

Oversaw and maximized performance for $250M manufacturer with 1,500 employees globally.

Facilitated all recruiting, interviewing, hiring, onboarding, and training for HR staff members.

Established and tracked KPIs for all employee engagement, performance management, and talent management efforts.

Analyzed data-based organizational deficiencies and market competitiveness to integrate operational improvements.

Delivered persuasive presentations to sr. leadership on HR performance trends that supported data-drive decision-making.

Built company-wide talent pool, improving succession planning, providing clear career pathing & cutting turnover by 20%.

Designed & integrated Affirmative Action/Diversity Program, created “Good Faith Efforts” & Community Relations initiatives.

Select Achievements:

Sourced & filled marketing, sales, IT, finance, retail & design role via from qualified candidate pool of 150+ in U.S. and Europe.

Selected, negotiated & administered benefit plans, including DB & DC plans, 401K; Flex spending, STD, LTD, MLOA, and LOA.

Revamped company benefits programs including pension, post-retirement health care, retiree life insurance & 401K programs.

Reduced healthcare costs by 25% without a negative impact on employees by improving operational efficiencies.

Recruited for 10 retail stores, which decreased overall recruiting costs by 25%, while improving Time-to-Fill (TTF).

Negotiated 3 union contracts, grievances & built new college recruiting & training program, improving productivity by 25%.

Re-negotiated vendor agreements, which reduced fees by 25% by staying current on market conditions.

ADDITIONAL F. SCHUMACHER EXPERIENCE

VP, Human Resources 2006 – 2009

Managed HR team operations, staff budgeting, compensation, benefits administration, compliance, insurance, safety,

Partnered with C-suite leaders to define long-term goals and identify innovative new talent management initiatives.

Implemented competitive compensation, benefits, performance, and employee incentive programs.

Designed and executed strategies to improve workplace safety, reducing accidents by 25%.

Developed and implemented employee recognition programs, resulting in a 22% increase in employee morale.

Director, Human Resources 1998 – 2006

Director, Employee Relations / Manager, Staffing & Management Development 1992 - 1998

EDUCATION & CERTIFICATIONS

Master of Science in Human Resource Education Fordham University New York, NY

Human Resource Management Diploma New York University New York, NY

Bachelor of Arts Western New England College Springfield, MA

Department of Education, Teacher of English Certification State of New Jersey Department of Education Trenton, NJ

PROFESSIONAL AFFILIATIONS

Member Society of Human Resource Management

Member American Society for Training and Development (ASTD)

Member American Management Association (AMA)

Member National Association of Female Executives

Member Alpha Kappa Alpha Sorority, Inc

Member Institute of People Management

Member National Human Resource Association

Member Institute of Personnel Management

Board of Advisors Fordham University Professional Continuing Studies

Board of Directors HRM Scholarships

Consultant, The Leaguers, Inc. Head Start Social Service Agency

Board Member Westampton Township Recreation Board

BOARD AFFILIATIONS

Board of Advisors, Professional Continuing Studies Fordham University

Board of Directors HRM Scholarships

Consultant, Head Start Social Service Agency The Leaguers, Inc.

Board Member, Recreation Board Westampton Township

TECHNICAL SKILLS

ADP Total Source Zenefits Bamboo HR Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams)

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