Tiffiny D Adams

La Mirada, Ca

Cell ***/***-**** Email ad31v0@r.postjobfree.com

Professional summary

I was employee of the year for Sun Telecom in 2003, 2004 and 2006. I also received an award at H-Wave in 2014 for outstanding performance and the ability to adapt.

Objection- I am seeking a career within your company that I can best utilize my skills.

Work History

2/2018 to present-Tick Talk Tech Customer service manager -Customer service.

- Respond promptly and assist customers with their inquiries, resolving any issues that may arise and ensuring their satisfaction.

- Provide help desk support and technical expertise to optimize customer's operational performance.

- Recruit, select, train, and coach customer service employees to achieve our human resource objectives.

- Manage the customer service team, communicate clear job expectations, and conduct performance appraisals and reviews.

- Forecast and plan for customer service budget requirements, as well as monitor and control expenditures.

- Continuously improve the quality of our customer service by conducting surveys, evaluating processes, and establishing service metrics.

- Implement and maintain standards for production, productivity, quality, and customer service.

- Contribute valuable customer service insights and recommendations to our strategic plans and reviews.

- Regularly audit customer service procedures and trends to identify areas for system improvements.

- Ensure compliance with company policies and procedures.

- Stay updated on industry trends and best practices by participating in educational opportunities, building professional networks, and engaging in relevant organizations.

01/2007 to 01/2018-H-Wave Customer Service Representative-Customer service

Improving the customer experience to create engaged customers and facilitate organic growth.

Taking ownership of customers issues and following problems through to resolution

Setting a clear mission and deploying strategies focused on that mission.

02/2001 to 11/2006-Sun Telecom Customer service store manager-Customer service

Sold cellular phones and activated them though a computer activation portal. Went over the contracts in detail and explained any questions or concerns the customer had about the cellphone, service, or the contract. Scanned signed documents in the Verizon wireless database daily. Took payments for cellphone bills and for equipment. Explained billing and service questions to customers. Managed 8 employees and made schedules. Kept track of store inventory and gave weekly reports to the president of the company. Kept the store clean and organized and made daily bank deposits.

SKILLS & COMPETENCIES

Team Leadership Supervisory and Mentoring Skills

Customer Service Expertise Problem-Solving Skills

Customer Satisfaction Improvement Policy and Procedure Development

Data Analysis and Reporting Complaint Reduction Strategies

Attention to Detail Project and Initiative Management

Education

2000 High School Diploma

Metro Skills Center-Los Angeles, California-General education

2001 Certificate Medical Assisting

Bryman College- Whittier Ca