Patient Care Customer Service
Resume:
SHANNON BROWN
E-Mail: ad31uy@r.postjobfree.com
Education and Training
Xavier University Of Louisiana New Orleans, LA
Graduation Date: May 11, 1996
Degree: Pharm D Pharmacy
Professional Summary
Pharmacist with certification in Pharmacist Immunization Delivery, background in patient medication management, licensed in Louisiana and Georgia with Pharm D degree and twenty years providing top-notch pharmacy services in a retail setting who excels at teamwork, conflict resolution and making sound decisions under pressure and with eleven years of working in a hospital setting, first as a student worker during my years in school then as a “PRN” Pharmacist at various hospitals. Dedicated to providing the highest quality patient care possible. Confident and flexible in quickly mastering new technologies and information systems. Empathetic and intuitive during client interactions and adapt at building trust and strong customer relations. Licenses
In good standing with the Louisiana Board of Pharmacy and Georgia Board of Pharma- cy.
CPR certified
Skill Highlights
Exceptional patient care and interaction
Excellent telephone etiquette
HIPAA trained
Counting and pouring expertise
Inventory management
Hospital and retail pharmacy professional
Drug utilization review
Efficient, Effective, and Accurate
Strong decision-making ability
CPR certification
Understands Medicare and Medicaid processes
Ability to calm an irate customer
Professional Experience
Aspen Rx Health
September 2019 to Present
401 East Jackson Street
Tampa. Fl. 33602
MTM Pharmacist
Remotely provides patient-centered MTM services for the purpose of optimizing patient care
Walgreens-Georgia
August 2005 to September 2019
6671 Covington Hwy, Lithonia, Ga. 30058
Pharmacist
Entered new patient profiles and prescriptions into medication input software system. Perform Medication Therapy Management( MTM) with customer over the phone and in person. Perform Complete Medical Review with patient and medical physician. Com- municate with customers about intervention programs (TIP). Call patients for medica- tion therapy management and Late-To-Fill Report and Adherence Report. Adhere to what is required of me by pharmacy manager and Walgreen. Administers immuniza- tions to customers. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Maintained proper compliance logs including for re- frigerator. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Verified accuracy and com- pleteness of information on prescription and refill requests. Maintained proper storage and security conditions for all drugs. Strictly maintained customer and patient confiden- tiality. Provided critical information and advice to customers regarding possible drug in- teractions, side effects, dosage and proper medication storage. Maintained updated records such as pharmacy files, patient profiles, and inventories. Oversaw the pharma- cy technicians' drug preparation and distribution activities to provide safe, efficient care for patients. Directed operations to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness. Followed state and federal record keeping guidelines for leg- end drugs and controlled substances. Appropriately resolved customer issues, com- plaints and questions. Proficiently processed and dispensed written, and oral prescrip- tions. Conducted drug utilization reviews, drug interventions and therapy management. Managed pharmacy inventory through proper medication ordering, returns and inter- store transfers.
May 1999 - August 2005
Walgreens
1544 Manhattan Blvd
Harvey, La. 70058
Pharmacist
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently an- swered multi-line phone and processed high volume of order requests from nurses, doc- tors and pharmacists. Maintained proper compliance logs including for refrigerator tem- peratures and. Verified accuracy and completeness of information on prescription and refill requests. Strictly maintained customer and patient confidentiality. Directed opera- tions to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Adhere to what is required of me by pharmacy manager and Walgreens.
October 2007 to April 2011
Emory Crawford Long Hospital
Atlanta, Ga.
“PRN” Pharmacist
Entered new patient profiles and prescriptions into medication input software system. Dispensed and delivered patient medications to patients throughout the hospital. Accu- rately pulled medications from the shelves for Pyxis replenishment. Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance. Filled departmental requisitions and crash cart medication trays. May 2003 - August 2005
Mercy Hospital
301 N. Jefferson Davis Parkway
New Orleans, La. 70119
“PRN” Pharmacist
Entered new patient profiles and prescriptions into medication input software system. Prepared intravenous medications. Dispensed and delivered patient medications to pa- tients throughout the hospital. Maintained proper compliance logs, including for refrig- erator temperatures and IV hood maintenance. Filled departmental requisitions and crash cart medication trays.
November 1998 - August 2005
Circle Food Store Pharmacy, New Orleans, La.
1600 St. Bernard Ave.
New Orleans, La 70116
‘PRN’ Pharmacist
Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently an- swered multi-line phone and processed high volume of order requests from nurses, doc- tors and pharmacists. Maintained proper compliance logs including for refrigerator tem- peratures and. Verified accuracy and completeness of information on prescription and refill requests. Strictly maintained customer and patient confidentiality. Directed opera- tions to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Adhere to what is required of me by pharmacy manager and Walgreen.
November 1996 - November 1998
Circle Food Store Pharmacy, New Orleans, La.
1600 St. Bernard Ave.
New Orleans, La 70116
Pharmacist Extern
Worked under the supervision of a pharmacist to accurately carry out the day to day du- ties of a pharmacist extern. Entered new patient profiles and prescriptions into medica- tion input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order re- quests from nurses, doctors and pharmacists. Maintained proper compliance logs in- cluding for refrigerator temperatures and. Verified accuracy and completeness of infor- mation on prescription and refill requests. Strictly maintained customer and patient con- fidentiality. Directed operations to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Made sure pharmacy was clean and organized.
June 1996 - October 1996
Eckerds Pharmacy
3801 SW Green Oaks Blvd
Arlington, Tx. 76017
Pharmacist Extern
Worked under the supervision of a pharmacist to accurately carry out the day to day du- ties of a pharmacist extern. Entered new patient profiles and prescriptions into medica- tion input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Efficiently answered multi-line phone and processed high volume of order re- quests from nurses, doctors and pharmacists. Maintained proper compliance logs in- cluding for refrigerator temperatures and. Verified accuracy and completeness of infor- mation on prescription and refill requests. Strictly maintained customer and patient con- fidentiality. Directed operations to increase efficiency and minimize patient wait times. Consistently upheld proper pharmacy and general safety procedures and standards. Made sure pharmacy was clean and organized.
Community Service
Visit nursery homes and interact with patients
Walgreens Flu Clinic Events
REFERENCES
Sherise Larks
5616 Executive Way
Norcross, Ga. 30071
Precious Wyatt
Chandra Smith
5639 Manassas Run
Stone Mountain, Ga. 30087
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