NYAMEKA NORAWUZA

Cell number: 076-***-****

Email address: ad31uw@r.postjobfree.com

PROFESSIONAL PROFILE

Gender : Female

Nationality : South African

EDUCATION & QUALIFICATIONS

Diploma: Travel and Community Tourism

College: Damelin College

Year of study: 2001

Certificate: MS OFFICE 2000

College: Damelin College

Year of study: 2001

Diploma: Computer Skills

College: Stanford College

Year of Study: 2000

LAST SCHOOL ATTENDED

Highest grade passed: Grade 12

St Matthew’s High School

Year: 1999

EMPLOYMENT HISTORY:

Company Match Institute NPC: Dimbaza Community Health Care Centre Duration June 2020 to date

Duties Data Capturing

Ensure the timely submission of data by institutions and capture into corporate health management systems.

Verify the integrity of data provided by institutions by comparing it with previously submitted records.

Capturing of data in accordance with GCP principles. Back-Capturing Patient files into TIER.net.

Validate the quality of captured data by performing system verifications.

Ensure that information is safe by performing regular backups of work captured in accordance with policy specifications. Capture data daily, weekly, or monthly on DHIS, Tier.Net and any other health information system that may be introduced at the health facilities.

General administrative work including filing and printing standard reports as and when requested by Programme managers.

Provide technical and information advice and guidance to users to maximize the use of available computer equipment and information.

Company South African Revenue Service:

Duration 2015 July – 2018 October

Duties Service Agent

Tax returns filing

Assisting and educating taxpayers on eFiling

Resolving and escalating tax related queries.

Company South African Revenue Service:

Duration 2007 September – 2012 February

Duties Debt Management

• Ensure accurate record keeping of all the relevant documentation in line

• Communication of transactional outputs and queries in area of work according to policies and quality

requirements.

• Contribute to the development & improvement of area specific standards, procedures, and processes to ensure continued quality and service improvement.

• Contribute to the successful implementation of change initiatives by providing support in area of work.

• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.

• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.

• Effectively plan and schedule own activities to

continuously improve quality and service delivery in area of work.

• Report on transactional and process activities within set guidelines to provide timely information for decision making.

• Determine origin of debt, verify due dates, hygiene checklist of taxpayer compliance, tax type cross

reference and execute the debt recovery interventions in line with standard operating procedures and within defined turnaround times

• Maintain the taxpayer account file by administering referrals to account maintenance, portfolio

maintenance, tracing, legal, etc.

• Engage the taxpayer on all outstanding debt as well as outstanding returns

• Issue (or Re-Issue) Final Demand letters where taxpayer is unwilling to co- operate.

• Issue S46 for third-party information and issue third party notifications to employers and banks.

• Prepare a Civil Judgement and send for line manager’s approval, submit to Court for issuance, and notify taxpayer of the issued Judgment.

• Prepare withdrawal of Civil Judgment upon settlement of debt in full or where there may be an error on the Civil Judgment and submit to Court for issuance of the order.

• Prepare a Warrant of Execution, send for line manager approval, and submit to the Sherriff of the Court to execute.

• Prepare a motivation for issuance of Notice of Personal Liability to responsible Third Party/ Representative Taxpayer and facilitate collection action against

Responsible Third Party / Representative Taxpayer.

• Prepare a Submission for Suspension of Obligation to Pay/Write-Off to relevant Debt Committee and capture the outcome.

• Analyse supporting documentation and present the requests for a deferral of payment/compromise

settlement from the taxpayer to the relevant Debt

Committee and notify the taxpayer of the outcome.

• Monitor the taxpayer’s payments against the deferral/ compromise agreement and ensure updates to the

journals and closure of case file upon payment in full.

• Visit taxpayer premises for meetings, delivery of documents and verify taxpayer information accompanied by a colleague and/or line manager.

• Escalate all unresolved and non-compliant debtors after all debt recovery actions are concluded.

Company South African Revenue Service:

Duration 2003 March – August 2007

Duties Provide door delivery services to customers through tracing and locating their addresses.

Trace, track and gather correspondence.

Trace and locate customers at their new addresses for delivery of SARS correspondence.

Resolve tracing and tracking issues to serve customers better. Assist debt collections staff in tracing customers at their new addresses for collection of debt and outstanding returns. Gather and organize all delinquent accounts for tracing. Implement best standards and procedures in trace clerical functions.

Ensure compliance of SARS policies and procedures. REFERENCE

1. Mr S Ngqobe M&E Officer – Line Manager at

Match

Cell:082-***-****

Work:043-***-****

2. Ms V Ngcawa M&E Officer – Line Manager at

Match

Cell:068-***-****

Work: 043-***-****

3. Mrs N Duba Project Team Leader at Match Cell: 066-***-**** Work: 043-***-****

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