Customer Service Administrative Assistant

Mary Klus

Mesa, AZ *****

*.****@***.***

+1-602-***-****

Seeking a position that will allow me to utilize my professional Administrative Assistant, Customer Service, Receptionist and Interpersonal Skills

Work Experience

Customer Service Representative

Ladybug Pest Control Services

November 2018 to Present

Mary Klus

Mesa, AZ 85205

Phone – 602-***-****

Objective: Seeking a position that will allow me to utilize my professional Administrative Assistant, Customer Service, Receptionist and Interpersonal Skills LADY BUG PEST CONTROL November 2018 to Present

Mesa, AZ

• Handle inbound calls from current customers and potential customers.

• Set up new customers for service – quoted pricing for many services – scheduled services

• Resolve scheduling situations as well as other customer issues pertaining to service

• Has a high degree of detail and accuracy as well as critical thinking skills for problem solving

• High emphasis on gaining new customers / new business for the organization

• Work closely with Techs in the field (i.e, arrival time at customer location, special instructions, etc)

• Take and process payments from customers (handle confidential financial information)

• Treat all customers and co-workers with a professional attitude and respect

• Excellent written and verbal communication skills

• Scan specific documents into customer profile

BLUE NOVIS January 2016 to Oct 2018

Administrative Assistant to HR Manager Gilbert, AZ

• Scheduling Interviews, tracking time for employees, creating Disciplinary Action Documents, conducting background checks, running E-Verify program and other administrative duties ZEROREZ CARPET CLEANING September 2015 to January 2016 Customer Service Representative Gilbert, AZ

• Heavy customer phone interaction; scheduled cleaning services, resolved customer issues

• Increased sales/revenue by selling/adding on additional services to jobs H & S TECHNICAL SERVICES, INC. May 2011 to September 2015 Customer Service Representative Mesa, AZ

• Heavy customer phone interactions; resolved product/service problems

• Prepared quotes for customers, processed purchase orders; created sales documents RU2 SYSTEMS, INC 4 Years – Mesa, AZ

Administrative Assistant/Customer Service/Shipping Specialist

• Created all documentation for outgoing shipments (LTL); interacted w/carriers

• Answered all inbound calls and made outbound calls to potential customers/lead generation

• Other various administrative duties

Education: Graduate, Maine Township High School, Park Ridge, IL Education

High school or equivalent

Maine Township High School South - Phoenix, AZ

Skills

• Customer Service

• Call Center

• Pest Control

• Human Resources

• Pricing

• Human Resources Management

• Interviewing

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