TESS

GRIMES

ad31u1@r.postjobfree.com

251-***-****

Wetumpka, AL 36092

Bold Profile

Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Organized Patient Access Manager demonstrating superior organizational and task prioritization talents. An effective employee with exceptional knowledge of budgeting, recordkeeping, and business processes. Ready to join a new organization and assist with inpatient registration duties. PROFESSIONAL SUMMARY

Montgomery Radiology Associates - Patient Registration Montgomery • 08/2021 - Current

Baptist Prattville Hospital - Unit Clerk

Prattville • 01/2020 - 08/2021

WORK HISTORY

Check-in, register patients, process billing, and provide customer support at healthcare clinics, hospitals

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Explain forms to patients, handle payments for medical services, and verify insurance. Managed 30 incoming calls,emails,and faxes per day from customers

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• Worked effectively in fast-paced environments.

• Resolved problems, improved operations, and provided exceptional service.

• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Adaptable and proficient in learning new concepts quickly and efficiently. Answer 50 incoming phone calls; schedule patients' follow-up appointments; approximately 30 appointments per patient discharged.

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• Handles sensitive client and patient interaction.

• Prepared admissions charts and scanned records.

SKILLS

• Office equipment proficiency

• Appointment Scheduling

• Call Documentation

• Customer Service

• Customer Relations

• Multi-line phone talent

• Data Entry

• Customer and client relations

• Microsoft Office

• Patient Scheduling

• Eligibility Determination

• Payment Collection

• Medical coding knowledge

South University

Savannah, GA • Expected in 02/2025

EDUCATION

Master's in Public Health : Public

Health

South University

Montgomery AL • 06/2023

Bachelor of Science: Healthcare

Management

Penn Foster High School

Scranton, PA • 06/2017

High School Diploma

• Dean's List 2019-2023

• 3.9 GPA

• Honors of Delta Nun Delta

• summa cum laude graduate

Baptist South Hospital - Healthcare Scheduling Coordinator Montgomery • 12/2017 - 01/2020

Thomas Hospital - General Clerk

Fairhope • 10/2002 - 05/2016

Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.

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Answered multi-line telephone system, provided information, and directed calls.

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• Scheduling 30-45 patients daily and answering 50 incoming daily calls. Informs customers of billing problem/issue findings and resolution as appropriate; makes 30 outbound calls to clients, patients, carriers, and any internal or external source to obtain missing or additional information.

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Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.

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Managed daily scheduling conflicts to reduce operational backlogs and support full shift coverage.

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• Managed approximately 90-100 patient checking

Managed calendars and scheduled appointments to maintain flow of operations.

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Reviewed files, records, and other documents to obtain information to respond to requests.

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• Interacted with customers via phone, email, or person to provide information. Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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ACCOMPLISHMENTS AWARDS

Received several letters of recognition for excellent customer service and exceeding expectations.

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Received an overall score exceeding expectations on all annual evaluations for over twenty years of hospital service.

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• Awarded Employee of the Month for exemplary hospital service (Sept 2005). Received Certification of Appreciation for ten years of honorable service at Thomas Hospital (Oct 2012).

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PROFESSIONAL CERTIFICATIONS COURSES

• CPR Certification

• Certified Nursing Assistant

SUMMARY OF QUALIFICATIONS - EDUCATION

South University Bachelor of Science-Healthcare Management graduation

-May-2023- Magna Cum Laude

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• Certification of Nursing Assistant, Certification -Bishop State

• High School Diploma, Diploma- Penn Foster

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