Howell M. Selburn Phone: 669-***-****

**** ********* *** ***. ****

San Jose, CA 95128 Email: ad31u0@r.postjobfree.com

A position utilizing my knowledge and enthusiasm to enhance the quality of the customer experience.

Experience

Pruneyard Cinemas 2018 to present

Concessions/Podium

•Provides excellent customer service to enhance customer satisfaction at the podium and concession stands.

•Promotes customer loyalty. Answers questions related to the customer experience.

•Has trained employees in some areas of concessions. Assists management in any way they require as needed.

Wireless Lifestyle 2015 – 2017

Retail Sales Associate

•Created and Increased customer loyalty by Assisting customers in choosing the right wireless products, plans and promotions.

•Responsible for cash drawer, closing out at the end of shift, involving the manager if a shortage was found.

•Maintained store appearance.

Audioforge Labs Inc. 2010 - 2015

Software Audio QA Tester

Assists developers in testing their apps by focusing on the minutiae prior to submitting to iTunes App Store for review.

Atari, Inc., Sunnyvale, CA. 2002-2005

Lead QA Tester

Responsible for the test cycle of a video game title as an Assistant Lead Tester or Lead Tester by writing test plans based on the design document, customizing and managing the bug database (Test Track Pro), coordinating the work assignments for a group of two to eight testers, running black box tests on each new build released to Q.A. and presenting regular status reports to management and the producer/executive producer.

Proofread program text and manuals for proper American English usage, legal copyright/trademark requirements and console terminology requirements.

Responsible for the following video game titles as a Lead Tester: Dragon Ball Z: Buus’ Fury (GameBoy Advance), Sorry (PC), Boggle (PC), Yahtzee Triple Pack of Fun (PC), and Backyard Baseball 2005 Patch (PC).

Responsible for the following video game titles as an Assistant Lead Tester: Backyard Baseball (GameCube), Backyard Hockey (GameBoy Advance), and Dragon Ball Z: Buus Fury (GameBoy Advance), and Dragon Ball Z: Sagas (GameCube).

Tested over 30 video game titles on various video game consoles (Nintendo GameBoy Advance, Nintendo DS, Nintendo GameCube, Sony PlayStation 2, and Microsoft Xbox) and PCs.

LiveWorld Productions, Campbell, CA 1996-2001

Customer Service Representative (Network Operations Center

Monitored servers to report outages to the I.T. department, calling UUNET if necessary to hard restart servers, also maintained servers remotely, via software.

Provided technical and standards support to customers.

Assisted customers by helping them resolve disputes.

Monitored system activity to prevent hackers from disrupting service.

Hosted and moderated chat rooms to foster a sense of community among the chat room users.

Coordinated the computer forum events information with the hosts and special events staff to ensure advertising was in place and that the event ran smoothly

Education

Audio Engineering (Major), and Music Production (Minor)

College for Recording Arts, San Francisco, CA

Skills

Member of Apple Developer Program, Operating Systems:Mac OS (8 through 10), iOS 5 through 10, WatchOS, Other Skills: Black Box Testing (Video Games, various platforms.), Familiarity with Video Codec’s such as Mpeg 2, 3, 4, Familiarity with Components such as Graphics Cards, HD'S, updating Hardware and Software. Tested Mac Applications such as TechTool Pro, Networking, Audio. Beta Test iOS Apps, such as Audio Apps,, Blumoo Universal Remote, Carrot Weather

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