MICHAEL GOE

SKILLS

• Customer service expertise

• Empathy and Inclusion

• Higher education experience

• Data entry proficiency

• Microsoft Office proficiency

Student information systems

knowledge

•

• Task prioritization

• Problem-solving abilities

• Regulatory Compliance

• Computer Skills

• Flexible Schedule

EQUIPMENT SKILLS

Machine operations (5 years)

Forklift operator (5 years)

Reach truck operator (5 years)

Order picker operator (5 years)

Pallet truck operator (5 years)

Belt conveyor (5 years)

Detail-oriented professional with ten years customer service experience with diverse populations. Excellent teamwork and inclusiveness in all business practices and strong organizational skills and professional judgement.

WORK HISTORY

December 2011 - December 2022

Financial Aid/Enrollment Services Specialist Mesa Community College, Mesa, AZ

June 2020 - June 2022

Inbound ITAD Sorting Warehouse Associate Ingram Micro, Chandler, AZ

January 2001 - May 2006

Streamlined enrollment by assisting front line with financial aid and admission documentation requirements.

•

Collaborated with cross-functional teams to assist prospective students through entire enrollment experience of advisement, admissions and financial aid.

•

Provided exceptional customer service, addressing the needs of current and prospective students in a timely manner.

•

Conducted comprehensive financial aid counseling sessions, helping students navigate complex Title IV funding options.

•

Partnered with local high schools to host informational sessions about college enrollment, increasing community outreach efforts.

•

Coordinated Federal Work-Study Program on campus for qualified student-workers.

•

Served as a liaison between various enrollment departments to ensure seamless enrollment during peak registration periods.

•

Maintained knowledge base of federal, state, and institutional regulations governing higher education enrollment, and federal Title IV ensuring compliance at all times.

•

Create student financial aid budgets and aid terms based on student data; verify student eligibility and aid history through the National Student Loan Database System federal website.

•

Process academic appeals for satisfactory academic progress, and award financial aid based on enrollment status and on decisions handed down by appeals committee.

•

Review student accounts through PeopleSoft student information system, checking Title IV eligibility and award financial aid accordingly.

•

Maintained a safe working environment by adhering to safety protocols and guidelines.

•

Assisted in reducing product damage by properly handling and cataloging software components for the purpose of component testing, data erasure and recycling.

•

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

•

CONTACT

Tempe, AZ 85283

602-***-****

ad31tu@r.postjobfree.com

Packaging Machine Operator Frito Lay, Casa Grande, AZ Improved packaging efficiency by implementing standardized operating procedures for machine setup and operation.

•

Complied with all relevant regulations regarding food safety, sanitation, and workplace cleanliness when handling consumable products.

•

Reduced downtime by performing regular maintenance checks and troubleshooting packaging equipment issues.

•

Enhanced production speed with a focus on optimizing machine settings and processes.

•

Collaborated with team members to meet production deadlines, ensuring timely order fulfillment.

•

Maintained high quality standards by routinely inspecting finished products for defects or deviations from specifications.

•

Increased overall productivity through effective communication with team members and supervisors.

•

Operated various types of packaging machines, adapting quickly to different product requirements and packaging materials.

•

• Operated Packaging Assist Line machinery and manual pack lines. Operated box drop automated fanfold machinery and manual box drop lines.

•

EDUCATION

Associate of Arts Education

Mesa Community College, Mesa, AZ

No Degree Education Administration

Arizona State University, Tempe, AZ

Contact this candidate