Maricris B. Smith

**** ******** ****, *****, ** *7722

Phone: 423-***-**** Email: ad31tr@r.postjobfree.com PROFESSIONAL SUMMARY

Dynamic Customer Service Representative successful in supporting customers in busy call centers, practicing active listening skills to determine customer needs. Professionally represents brand during all interactions, with commitment to customer service and desire to build relationships. Excels in building customer loyalty and retention. Resolves complex problems, using tact and diplomacy.

SKILLS SUMMARY

Interpersonal communication

Organization and record keeping

Product and Service Knowledge

Observe work progress

Prepare correspondence

Teamwork and Leadership

Multitasking

Customer Relations

Problem Resolution

Instructional Skills

Schedule management

Serve Customer needs

Training

PROFESSIONAL EXPERIENCES

Foundever (Formerly SYKES/Sitel )

WFH Customer Service Representative (Capital One)

March 2022- Dec 2023

Answering phone calls from customers asking general questions about using the credit card, process payment over the phone and set up payment arrangement,assist them in requesting for a replacement card

(damage or lost/stolen), explain billing statement,removing late fees and etc.

IQOR USA Inc.

WFH Customer Service Representative (Asurion)

June 2021 - Oct 2021

Answering phone calls from the customer who would like to file a replacement or repair claim to their damage, lost, stolen or malfunctioning device (phones, apple watch, ipad etc) and marketing and selling the Asurion home warranty protection for eligible customers. IQOR PHILIPPINES INC.

Senior Customer Service Representative (Sprint- Phone and Chat) March 2015- May 2018

Answering phone calls from customers who would like to set up a payment plan and process payment.

Checking and changing other phone plan that fits to their needs.

Provide basic troubleshooting for customer who has issue making or receiving calls or text.

Providing solutions and options to save customers from cancelling their account.

Ebenezer International College- Philippines

English as Secondary Language (ESL) Teacher/Part-time Computer College Instructor

Differentiated range of effective instructional practices to meet needs of students with

no basic or intermediate understanding of English.

Teach students proper typing, vetting of internet sources and how to use computer programs.

EDUCATIONAL ATTAINMENT

Associates Degree in Computer Science

Asian Institute of Computer Studies- Dasmariñas, Cavite Philippines June 2009- July 2011

Leadership Awardee

Graduated with Honors

Student Government Representative

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