Esther Akintitan

214-***-**** ad31tk@r.postjobfree.com

OVERVIEW

Dependable customer service professional with 12+ years of experience resolving customer inquiries and providing excellent customer care. Strong interpersonal communication and organizational skills. Ability to work under tight deadlines while providing excellent customer experience and satisfaction. Driven to maintain service standards by supporting customers in resolving service issues and working across teams to deliver solutions. Detail-Oriented with the ability to quickly learn and understand company services and products along with industry rules and regulations.

KEY SKILLS

Accounting

Dependability

Empathy

Adaptability

Building Customer Loyalty

Effective Communication

Conflict Resolution

Problem Solving

Time management

Patience

Google Workspace

Microsoft Office, Skype, WebEx

CAREER EXPERIENCE

Solar Consultant Sunstarlight September 2021 to Present

Actively manage a territory of 10,000 potential customers

Handle 60+ calls and emails daily, signing up new customers, presenting product information and potential energy savings, and answering all customer inquiries

Generate and schedule appointments with clients from referrals and lead generation CRMs

Participate in ongoing training sessions to learn new techniques and best practices

Adhere to high ethical standards of service to our customers and community.

Understand the rules and regulations of Solar Power for commercial and residential usage

Monitor real-time control center operations and the performance of solar power plants across the US.

Dispatch field and emergency service personnel when appropriate.

Justify and document technical decisions related to data analysis.

Meeting pre-established solar skill sets through continuous training, courses, and certifications.

Assist in preparing written reports, presentation materials, and other project deliverables; and

Perform other duties as needed.

Data Analyst Sally Beauty July 2021 to September 2021

Worked in special project within the master data management team, for the merchandise center of excellence, to support vendor allowances and unit cost entry, as part of the JDA systems roll out.

Analyzed product information across multiple distributions in JDA system and developed reports to summarize findings.

Facilitated meetings with dependent teams to retrieve information and resolve issues related to the requirements.

Assisted team members in completing their assigned tasks greatly increasing team collaboration and improving project delivery timelines.

Logistics Recruiter Still Water Recruiting November 2019 to March 2020

Respond to prospective candidates with over 50 inbound emails and calls a day.

Make over 100 outbound calls a day in response to various recruiting leads.

Conduct phone interviews and prequalify company drivers and owner operators.

Weload Logistics July 2017 to November 2019

Built a book of shipper business and matched their freight with the company huge network of drivers.

Performed search of loads and posting of loads for operational continuity.

Managed price negotiation with clients significantly reducing company costs and expenses.

Investigate, evaluate, and settle payment claims and invoices

Maintained and documented all records and interactions of delinquent client accounts, incomplete files, and credit risks.

Solar Appointment Setter Treasured Leads July 2017 to November 2019

Contacted homeowners through CRM tools and managed approximately hundred calls per day

Responsible for keeping the records of potential clients and their productivity

Customer Service Associate TJMAXX July 2015 to July 2017

Drive sales results by assisting customers and maintaining solid product knowledge

Generate and analyze all markdown reports and share details with management

Communicate customer requests to management and follow up with customer

Merchandiser TNG September 2012 to June 2015

Performed weekly and monthly audits on select products at specified stores

Directed organization of front line and mainline products in specified retail stores and administered special projects on retail stores in a timely manner.

Retail Associate Ross February 2010 to September 2012

Achieved employee of the month for three consecutive months

Managed a team of 8 to 10 associates who supported 100+ customers with product inquiries

Developed and implemented strategies to organize stock for better customer experience and floor visualization

Client Coordinator Texas Women’s University August 2009 to January 2010

Scheduled and followed up on client appointments. Updated client information in system database and maintained cash flow of statement.

EDUCATION

Freight Brokers Course July 2017

Freight Brokerage/Dispatcher

Associates in Business Administration May 2009

North Central Texas College, Denton, Texas

Bachelor of Arts in Accounting May 2012

Texas Women’s University, Denton, Texas

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