Customer Service Nursing Assistant
Resume:
Tabitha Shannon
Albany, GA *****
*********@*****.***
Reliable service -focused nursing professional with excellent patient care and charting skills gained throughout the years experienced as a Certified Nursing Assistant. I'm compassionate and technically skilled in attending to patients in diverse healthcare setting. Medication Administer, CPR and First Aid Certified.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Navient - Remote
August 2023 to Present
Customer service representatives are the first line of defense in ensuring customer needs are met, issues are resolved, and satisfaction is guaranteed. It’s a dynamic and fulfilling job requiring diverse skills, including exceptional communication, quick thinking, and time management prowess. Unit Secretary
Phoebe Putney Health System - Albany, GA
October 2021 to August 2023
Clerical occupation, phone service, filing documents, assist with orders, scheduling appointments, stocking products and assisting patients with follow up and discharge information. Remote Customer Service Representative
Teleperformance - Albany, GA
January 2020 to October 2021
Work from home assisting AT&T with sales of products, internet, home phone service and other products CNA - Certified Nursing Assistant
PruittHealth palmyra - Albany, GA
January 2017 to March 2019
• Worked in a nursing home and nursing facility
Juvenile Correctional Officer
Terrell RYDC - Dawson, GA
August 2018 to February 2019
Supervising youth throughout facility. Making sure youth are safe and rehabilitate youth to become law abiding citizens.
CNA - Certified Nursing Assistant
Easter seals of Georgia - Albany, GA
October 2016 to May 2018
Direct support professionals (DSPs) are people who work directly with people with physical disabilities and/or intellectual disabilities with the aim of assisting the individual to become integrated into his/her community or the least restrictive environment.
CNA Supervisor
Evergreen Assisted Living
2013 to 2018
Provides assistance to a specific resident population with activities of daily living while orienting new CNA staff to the work environment. The Team Leader represents their assigned living area in staff meetings, including but not limited to the Safety Committee, Quality Assurance, Infection Control, and special projects.
CNA - Certified Nursing Assistant
Res-Care
2009 to 2013
Provides resident care. follows infection control guidelines Assists with the delivery and set-up of food trays. Assists and/or feeds residents as assigned. Serves between meal and bedtime nourishment as assigned. Encourages and assists residents with daily living activities. Education
Associate in Criminal justice
Grantham University - Work at Home
February 2012 to February 2016
Skills
• HIPPA (10+ years)
• MEDICAL RECORDS (10+ years)
• PATIENT MONITORING (10+ years)
• SCHEDULING (5 years)
• TESTING (10+ years)
• Infection Control Training
• Developmental Disabilities Experience
• Medical Scheduling
• Medical Office Experience
• Home health
• Medication administration
• English
• Customer service
• Medical records
• Clerical experience
• HIPAA
• Vital signs
• Laboratory experience
• Medical terminology
• Typing
• Front desk
• Phone etiquette
Certifications and Licenses
CPR
Certified Nursing Assistant (CNA)
December 2000 to April 2024
CPR Certification
CNA
Additional Information
Nursing Skills:
- Patient care safety - Vital Signs & Patient Monitoring
- Medication Administration - Diagnostic Testing
- Scheduling Doctor Appointments - Privacy/ HIPPA Regulations
- Electronic Medical Records - Patient Advocacy and Support
Contact this candidate