ROBBIE FUNDERBURK

**** ****** ****

CONCORD NC **025

ad31sc@r.postjobfree.com

704-***-**** Cell

AWS Cloud Practitioner Certified

Cisco CCENT Certified

Miscrosoft Azure fundamentals Certified

WORK EXPERIENCE

Lumen

10/19/2020 - Present

Sr. Operations engineer.

Responsibilities:

HCS) Support Hosted Collaboration solutions for Multiple customer Voice Cisco voice systems as well as Customer On-premise Voice systems Support.

RELATED SKILLS:

HCS environment – Cisco CUCM, Unity Connection, IMP, CER, Expressway, UCCX,IPCC and Calabrio QM and WFM administration.

Cisco CUCDM for Customer System support.

VOSS System Support tasks(CUCDM)

SNR(Single Number Reach) and MVA(Mobile Voice Access) support UCCX – Scripting and programming Support for UCCX customers’ call flows. Cisco Jabber administration/Client

Cisco Expressway server administration/troubleshooting/logs. Cisco Call Manager and Contact Center Express administration v10.x. Cisco CER server administration/troubleshooting

Cisco UCCX 10.0 Basic IVR Scripting support for Call Center. Cisco Unity Connection administration.

Calabrio/Cisco Quality manager 10.0 and WorkForce Manager administration and support. Cisco 3750,ISR4300 and 4400 switch Layer 1 and 3 configuration and Site Installation. Cisco 2851/2951 Router Configuration and Site Installation. Experience with ServiceNow ticketing software.

Circuit Outage Resolution, escalation and documentation- Escalation with Verizon and AT&T carrier support.

3/06/2019 – 10/19/2020

TSG(The Select Group-Contracting for Centurylink)

Sr. Voice Engineer

Responsibilities: (HCS) Support Hosted Collaboration solutions for Multiple customer Voice Cisco voice systems as well as Customer On-premise Voice systems Support. RELATED SKILLS:

● HCS environment – Cisco CUCM, Unity Connection, IMP, CER, Expressway, UCCX.

● Cisco CUCDM for Customer System support.

● VOSS System Support tasks(CUCDM)

● SNR(Single Number Reach) and MVA(Mobile Voice Access) support

● UCCX – Scripting and programming Support for UCCX customers’ call flows.

● Cisco Call Manager and Contact Center Express administration v10.x.

● Cisco CME 4.1.0.1 to 7.0 and CUE 2.3.2 to 8.0 configuration and deployment.

● Cisco UCCX 10.0 Basic IVR Scripting support for Call Center.IPCC User support

● Cisco Unity Connection administration.

● Calabrio/Cisco Quality manager 10.0 and WorkForce Manager administration and support.

● Cisco 3750,ISR4300 and 4400 switch Layer 1 and 3 configuration and Site Installation.

● Cisco 2851/2951 Router Configuration and Site Installation.

● Experience with ServiceNow ticketing software.

● Circuit Outage Resolution, escalation and documentation- Escalation with Verizon and AT&T carrier support. 3/06 – 6/2019

Coca Cola Co. Cons.

IT Systems Specialist

Responsibilities: Cisco Contact Center Express 10.x administration, Light IVR Call flow Scripting, Cisco Call Manager administration 10.x, Cisco Unity Connection administration, Calabrio/Cisco Quality Manager

(Reporting software)administration, Cisco Work Force Manager Administration, Cisco IVR Scripting, IPCC end User Support remote Cisco VOIP CME/CUE deployment and Asset management. H323,MGCP,SIP gateway administration, Lite VM server administration for Virtual VOIP Servers Using VCenter- VMWare Client v5.x. Server Patches and upgrade exposure, Server maintenance and Backup scheduling and configuration us SFTP servers.

RELATED SKILLS:

● Cisco Call Manager and Contact Center Express administration v10.x.

● Cisco CME 4.1.0.1 to 7.0 and CUE 2.3.2 to 8.0 configuration and deployment.

● Cisco UCCX 10.0 Basic IVR Scripting and IPCC end user support for Call Center.

● Cisco Unity Connection administration.

● Calabrio/Cisco Quality manager 10.0 and WorkForce Manager administration and support.

● Cisco 3750,ISR4300 and 4400 switch Layer 1 and 3 configuration and Site Installation.

● Cisco 2851/2951 Router Configuration and Site Installation.

● Experience with ServiceNow ticketing software.

● Circuit Outage Resolution, escalation and documentation- Escalation with Verizon and AT&T carrier support. 9/05 – 3/06

Coca Cola Co. Cons.

IT Specialist

Responsibilities: Laptop /Desktop Deployment and user support. RELATED SKILLS:

● Dell Laptop/Desktop Deployment and configuration.

● Dell Laptop/Desktop problem resolution.

● Active Directory – For User ID/password issues and System deployment.

● Ghost 7.0 for Laptop/Desktop deployment.

● Ghost 7.0 for Laptop/desktop image creation.

● Laptop/desktop hardware installation and repair.

● Equipment Inventory maintenance.

11/04 – 5/05

Wix Filtration Corp.

Network Administrator

Responsibilities: Backup and Restores, Offsite Tape storage, Desktop Support, Laptop Support, Systems Support, Printer Support.

RELATED SKILLS:

● Arcserve Backup/Restore, Offsite Tape Storage Rotation. Scheduled backup issue resolution.

● Desktop OS installation using Ghost7.0 software.

● Lotus Notes software installation and configuration. Troubleshooting Notes issues. Escalation of issues.

● Remedy ticketing system – Problem resolution.

● Printer Support – Zebra label printer, IBM printers.

● Laptop – Remote network connection – VPN – SecureID token problem resolution.

.

8/7/04 –11/04 Contract Position

Robert Half Technologies(For Chemical Technologies) IT Specialist

Responsibilities: Laptop, Desktop and Server Administration. RELATED SKILLS:

● Outlook Offline folder setup and configuration.

● VPN Configuration on laptops.

● Software Installation – Symantec Antivirus installation and configuration.

● Backup Exec software for Server data file backups. Changing Backup Tapes(Full backup).

● Documentation of Network support processes and procedures.

● Troubleshooting and user requests support.

● Researching new software for servers for possible implementation. Antispam software. 3/15/2004 – 4/30/2004 Contract Position.

TECHUSA

Technical Specialist

Responsibilities: Enterprise wide Windows 2000 professional upgrade. Also setup printer Queues on the Server and connected users to the printing device. RELATED SKILLS:

● Network connectivity/troubleshooting on Users’ Network Desktop Configurations (Ethernet/Token ring).

● CAT5 Ethernet Cable troubleshooting experience using Fluke Meter Test Equipment and Ping/Tracert Utilities.

● TCP/IP troubleshooting/Network configuration within users’ Desktop configurations(Network Places/Network Neighborhood Properties).

● Tier II Infrastructure support.

● Desktop/network support.

● Experience in operating system Installations (Server and Workstations -98,NT,Win2000,Win2003). 2/2001 TO Present

263rd CBCS AIR FORCE NATIONAL GUARD –Part-time –Non-Deployable Status. Badin NC

Communications-Computer Systems Control Specialist(E3ABR3C231-004) Responsibilities: Configuring the Promina 800/400 to support circuit Data/voice communication via Satellite link. Install and configure SA-Trk, HSD and USD card parameters. Installing the Local domain

,circuit link and neighbor nodes. Setting up fiber modem connection between Nodes. Using the firebird test equipment to troubleshoot and monitor BRE errors on the circuits. Troubleshooting the physical and logical circuit connections between the Promina,cards,cables,encryption equipment,fiber modem,CDI to NRZ converter,Trk 170 and/or 39van(s) and TSSR connections. Logging update the Master station log. Informing SME of major changes in circuit status.

RELATED SKILLS:

● Experience in network connectivity/troubleshooting on Users’ Desktop Configurations (Ethernet/Token ring).

● Exposure to Cisco 6000 router Configuration – Serial Interface and basic router configuration.

● Understand Concepts and procedures for Subnetting Networks.

● TCP/IP troubleshooting/Network configuration within users’ Desktop configurations(Network Places/Network Neighborhood Properties).

● Exposure to DHCP/DNS component installation/Configuration on NT and Win2k Servers and User Desktop configurations. 6/2000 TO 5/2003

MANUFACTURING SERVICES LTD.

TECHNICAL ANALYST

Responsibilities: Ethernet Cable connectivity/troubleshooting using CAT5Ethernet Cable testing equipment(Fluke Meter), Used ping test and tracert utilities to test CAT5 cable from workstation to patch Bay ports, Worked on the IT departments’ Infrastructure support team. Solved application and Network issues. Worked periodically on an on-call 7 X 24 schedule supporting system functions. Supported System functions using Unix Operating system Commands and scripts. Exposed to Windows 2000 server Installation. Setup Domain Controller Configuration/Active Directory Installation. Installed/configured DNS/DHCP on Test Servers and in Class scenarios. Worked on User Account Issues(Account Creation, Password reset and Lockout issues. Used NT’s User Manager for Domains and Active Directory for Account Administration. Worked with IT Team on Infrastructure Projects such as; Operating System Upgrades, Exchange administrative duties, Token ring to Ethernet Conversions. Team Lead in software/operating system upgrade projects. Involved in the initial planning, testing, documentation and the initial user training. . Specific Responsibilities: DATABASE ADMINISTRATION (MICRSOFT ACCESS 2000) - Create, design and maintain the training databases’ reports, queries, tables, forms and macros. DESKTOP SUPPORT (addressing user desktop issues on windows 98,windows NT and windows 2000). TCP/IP configuration and setup. Troubleshooting Installing operating systems, installing software, upgrading memory and troubleshooting network connection problems.

SYSTEM ANALYST DUTIES: (batch job scheduling using maestro job scheduling software and BAAN ERP system). Archiving data using BAAN ERP sessions to make production order numbers available for the manufacturing process. Troubleshooting problems with file transmissions to the customer using UNIX commands to check the files on a UNIX server. PROJECT EXPERIENCE - major operating system/software conversion from old DOS based operating systems/programs to new windows based programs. Extensive use of BARONE and windows based LOFTWARE label programs to generate labels for the manufacturing process. Installing and running file server backup software (ARCSERVE). RELATED SKILLS:

● Network connectivity/troubleshooting on Users’ Desktop configurations (Ethernet/Token ring).

● Ethernet CAT5 Cable troubleshooting experience using CAT5 Ethernet Cable tester and Ping/Tracert utilities.

● TCP/IP troubleshooting/Network configuration on Users’ Desktop configurations using Network Neighborhood and Network Places properties.

● MS ACCESS 2000 Database Admin.

● Exposure to Active Directory Installation/administration of user Accounts.

● Unix/Systems administration.

● Team Lead on Operating System Upgrade Projects.

● Documentation/Presentation and users training.

● Experience with System backup software.

● Experience with label generating software.

● Experience in operating system installations(Server and Workstations -98,NT,Win2000,Win2003) 9/97 TO 5/2000

ALLSTATE INSURANCE CO. CHARLOTTE.

NETWORK ADMINISTRATOR

Responsibilities: Ethernet Cable connectivity/troubleshooting using CAT5Ethernet Cable testing equipment(Fluke Meter), Used ping test and tracert utilities to test CAT5 cable from workstation to patch Bay ports,Windows NT User account administration. Token Ring/Ethernet network connectivity/ troubleshooting. Exchange administrative duties including user account creation,deletion and changes. User setup and connection configuration to Exchange server via Outlook configuration. Solving user issues with email application. Supported approximately 200 local users with helpdesk an server support functions.

Specific Responsibilities: Ensure proper file backup on NT and NOVELL servers. Backup software included NT BACKUP,HARBOR BACKUP and LEGATO BACKUP software. Desktop support. Laptop support. Exposure to SMS software package distribution and troubleshooting and some package creating exposure to winstaller programs. Exchange administration

(setting up exchange accounts in an NT domain environment). Network connection troubleshooting from the users’ pc to the network hub/switch.

SR.COMPUTER OPERATOR

Responsibilites: Monitor Batch Job Schedule using MVS Mainframe and Job Scheduling Software (ESP). Performed system IPL Procedures at scheduled intervals. Performed Tape library Functions. Troubleshooting some JCL errors. Escalation of system issues to 2nd level support.

RELATED SKILLS:

● Network connectivity/troubleshooting on Users’ Desktop configurations(Ethernet/Token ring).

● TCP/IP troubleshooting/Network configuration on Users Desktop configurations using Ping/Tracert Utilities.

● Tier II Infrastructure support in and Enterprise wide Datacenter environment.

● Experience in Exchange/Outlook administration – Email Account Creation/Changes.

● NT4.0 User account administration – User Account Creation and access permissions maintainence

● Unix/Systems administration.

● Documentation/Presentation and users training.

● Experience with system backup software.

EDUCATION:

CENTRAL PIEDMONT COMMUNITY COLLEGE

Azure Fundamentals certification - 11/29/2022

AWS – Cloud Practitioner Certification – January 2019(Working on AWS sysops certification). Cisco Certified Entry Network Technician – March 5, 2018 Cisco UCS overview with FireFly. Charlotte NC 11/18-19/2013 Cisco UCCA- advanced scripting course – Global-Knowledge – November -2012. Cisco UCCX – administration. Course - Global-knowledge – November – 2011. Cisco administration Routing and Switching Certification – Central Piedmont community college - 11/2006 MICROSOFT CERTIFIED PROFESSIONAL(MCP) - Certified since yr. 2000. CERTIFIED NOVELL 3.12 ADMIN - Certified Sept. 1997. COURSES TAKEN: NETWORK MANAGEMENT I(WINDOWS 2003 SERVER), ROUTING AND SWITCHING I and II, ADVANCED ROUTING AND SWITCHING I, SUPPORTING WINDOWS 2000 PROFESSIONAL AND SERVER. PAST COURSES - MICROCOMPUTER PROGRAMMING DOS, NETWARE 3.12 ADMINISTRATION, MICROCOMPUTER OPERATIONS, NETWORK ESSENTIALS, MICROSOFT NT 4.0 ADMINISTRATION. RELATED SKILLS:

● Exposure to Cisco 6000 router Configuration.

● Understand Concepts and procedures for Subnetting Networks.

● Basic Knowledge of 802.11b Ethernet Wireless standard.

● Exposure to DHCP/DNS component installation/Configuration.

● Exposure to Active Directory Installation/administration of user Accounts.

● NT4.0 User account administration.

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