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Customer Service Sales Manager

Location:
Myrtle Beach, SC
Posted:
March 01, 2024

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Resume:

JOHNNY H. BRYANT

**** ****** ****** #****

Myrtle Beach, SC 29577

949-***-****

Accomplished hospitality and sales leader with extensive experience. Outstanding record of strong leadership and team building while managing multi million dollars in sales goals. Extensive customer service skills as well as an understanding of how to manage a strong product for strong financial results.

Managed $130 million yearly sales volume with INC 500 Company

Supervisory experience with sales staff of over 100

Experience in the development of nationwide telemarketing programs

Extensive customer service experience in a high-volume environment

Developed marketing and sales programs for startup operations

PROFESSIONAL EXPERIENCE

Marriott Vacations Worldwide 2008 to Present

Quality Assurance Executive

Marriott’s Vacation Club International January 2003 to July 2008

Marriott’s Newport Coast Villas, Newport Beach, CA, Director of Sales

Transferred to Newport Coast Villas as Director of Sales.

Managed a staff consisting of four Team Leaders, four Sales Managers and fifty Sales Executives.

Responsible for exceeding targeted budget sales goals and lowering cost percentages as well as recruiting, selection and training.

In 2003, team Newport Coast Villas had achieved 113% of budgeted sales volume or $101,000,073.00 with a year-to-date VPG OF $9300 while maintaining a sales and marketing cost of 38%.

Marriott’s Vacation Club International April 2002 to January 2003

Marriott’s Legends Edge, Project Director of Sales and Marketing

Promoted to Project Director in April 2002.

Responsible for onsite coordination of sales, sales administration, and marketing.

Insured profitability by exceeding sales target at or below cost of expense budget.

Forecast and budget annual sales targets. Responsible for achieving targeted sales volume while maintaining inventory balance and achieving per tour cost efficiency.

Acted as a resource for advice and consultation.

Completed Gallup University StrengthsFinder course and was appointed Strengths Coach for MVCI.

Marriott Vacation Club International February 2001 to April 2002

Marriott’s Legends Edge, Panama City Beach, FL, Sales Manager

Transferred to Panama City Beach as Sales Manager for Marriott’s Legends Edge at Bay Point.

Oversaw all day-to-day sales efforts which included motivational meetings, sales training, scheduling and recruitment.

Marriott Vacation Club International June 2000 to January 2001

Marriott’s Custom House, Boston, MA, Sales Manager

Received an entry level Sales Manager position in Boston for Marriott Vacation Club International.

Responsible for the day-to-day sales efforts and achieving all budget performance levels.

In 2000, the Custom House Sales & Marketing team exceeded our annual sales budget expectations and came in under projected cost percentage.

Sunterra Resorts November 1999 to 2000

San Diego, CA, Project Director

Responsible for all startup operations for Sunterra Resorts first “Urban Vacation Ownership”.

Managed all sales functions including, but not limited to, hiring for all departments from Sales Managers to administrative positions.

Exceeded budget by 112% with a February kick off date.

Mesquite Vistas Properties March 1997 to January 1999

Mesquite, NV, Project Director

Developed and managed all resort operations including marketing and sales.

Implemented all startup development of the property and exceeded all sales target

Marriott’s Vacation Club International June 1996 to February 1997

Marriott’s Beach Place Towers, Fort Lauderdale, FL, Marketing Manager

Received an entry management position as Marketing Manager for Marriott’s newest Resort, Marriott’s Beach Place Towers.

Oversaw all Marriott Hotel Linkage maintaining an efficiency of $4100.

Marriott’s Vacation Club International March 1995 to June 1996

Palm Desert, CA, Sales Executive

Continued to work as a Sales Executive for the onsite sales office at Marriott Desert Springs Villas after transferring from Newport Beach Marriott.

Maintained over a 20% closing average with an efficiency of $2800.

Marriott Vacation Club International February 1994 to March 1995

Newport Beach, CA, Sales Executive

Received an entry level Sales Executive position for Marriott’s offsite Sales Gallery. The property we marketed and sold was Marriott’s Desert Springs Villas. I received the award of Sales Executive of the Year.

Palmetto Marketing Corporation November 1990 to January 1994

Myrtle Beach, SC, Project Director

Managed all off-site sales offices in Charlotte, NC and Minneapolis, MN

Supervised all sales efforts at both locations and successfully sold out both properties.

Glen Ivy Resorts and Financial Corporation September 1985 - September 1990

INC 500 Company, Newport Beach, CA, Sales Manager

Managed the sales and marketing effort along with inventory control for this national Vacation Ownership Company.

Timeshare Corporation and INC 500 Company. Supervised a sales staff of over 100 agents who, as one team, produced in excess of $130 million in sales volume.

Property and sales inventory locations included Palm Springs and Laguna Beach, CA; Kauai, Hawaii; Park City, UT; Austin, TX; Mammoth and Lake Tahoe, NV. Directed telemarketing efforts, facilitated sales meetings, monitored inventory reports daily and presented reports to management staff.

Organized customer presentations to an average of 3000 customers monthly.

Interfaced with customers and sales representatives to facilitate financing programs.

Maintained knowledge of financial institution changes to plan financing for clients.

Prepared contracts, all point of sale documents and acted as a liaison with escrow companies.

Peppertree Resorts, Myrtle Beach, SC June 1984 to August 1985

Wisconsin Dells Project, Sales Manager

Managed day-to-day resort operations including marketing and sales. Monitored all startup development of the property to assure inventory completion on schedule. Interfaced with the Real Estate Commission to set up all sales and marketing efforts. Designed legal documents for Attorney General Approval. Developed and implemented nationwide telemarketing programs in (7) U.S. Cities

EDUCATION

Spartanburg Methodist College, Spartanburg, SC

(N.A.I.A. Division 1)Intercollegiate Soccer 2 Years

Associates Degree, Business Administration 1980 to 1981

Lander University, Greenwood, SC 1981 to 1984

(N.A.I.A. Division2) Intercollegiate soccer 2 years

Member – Sigma Nu Fraternity

South Carolina Real Estate Licensee

REFERENCES AVAILABLE UPON REQUEST



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