Customer Service Data Entry

Kristen Brooks

Hurst, TX 817-***-****

*******.********@*****.***

Summary

I am a passionate administrative/recruiting professional who focuses on personal development and organization. I have the ability to address challenges in a timely manner and solve difficult problems through the use of critical thinking. My main goal is to exceed all expectations and provide the utmost service while maintaining a healthy professional relationship with the general public, colleagues and superiors.

Skills

11+years exceptional customer service, Outstanding written and verbal communication, Administrative/clerical, Microsoft Office, Excellent problem solving, Computer literacy, Recruiting, Highly Organized, Superb typing, Keen attention to detail, Multi-line phone system, Analysis Skills, Dependable

Experience

Randstad

Recruiting Coordinator 03/2022 - Present

Conduct background checks for eligible applicants

Provides analytical support in design, development, and implementation of recruitment projects and programs Represent and promote organization to potential applicants by providing information, responding to questions, and collecting applicant data

Maintains professional representation of company at all times Maintains comprehensive knowledge of recruitment, employment, compensation, benefits, pay administration, and other related organizational policies, practices, procedures, and/or regulations Lenmar Consulting

Data Entry Clerk 06/2021 - 03/2022

Secured information by completing data base backups Maintained databases by entering new and updated account information Purged files to eliminate duplication of data

Prepared source data for computer entry by compiling and sorting information Humana

Pharmacy Operation Support 02/2015 - 06/2021

Reviewed rejected pharmacy claims for appropriateness Provided assistance with transition claims reports Ordered and distributed pharmaceutical supplies to ensure fully stocked shelves Managed backlog management

Office Team

Data Entry Technician 08/2014 - 02/2015

Transferred data from paper formats into computer files and database systems Created spreadsheets with large numbers of figures without mistakes Performed regular backups to ensure data preservation Verified data by comparing it to source documents

Express Scripts

Order Entry Technician 12/2013 - 08/2014

Accurately filled prescriptions for customers

Verified dosage and insurance information to ensure complete accuracy Provided colleagues with information about allergies and drug interactions to prevent adverse reactions Dispensed medication into appropriate containers

Texas Nissan of Grapevine

Receptionist 03/2013 - 12/2013

Provided exceptional customer service to customers, colleagues and superiors Efficiently managed a high volume of switchboards

Maintained a tidy and inviting reception area

Maintained office inventory

Created protocols for team members that drove efficiency and performance Medical City Arlington

Unit Secretary 06/2011 - 03/2013

Ordered supplies and maintained inventory

Answered and directed telephone calls using a multi-line phone system Greeted patients in a friendly inviting manner

Charted complete and accurate patient information

Maintain compliance with HIPPA and medical ethics

Education

James Martin High School Arlington, Texas

06/2005

GPA 3.5

Graduated with honors

BETA Club

Helped other students achieve their academic goals Tarrant County College

Associate of Arts 05/2015

Volunteered tutoring other students

Texas A&M University - Commerce

Bachelor of Science in Business Administration 05/2017 GPA 3.7-Graduated Summa Cum Laude

Texas A&M University - Commerce

Masters in Business Administration 12/2019

Graduated with honors

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