Sudha Richard, PMP

+1-848-***-**** ad31qr@r.postjobfree.com

Summary:

I’m a certified Project Manager with 17+ years of experience in technology and eLearning projects.

I have my experience gathered from diverse sectors like Ed-tech, Healthcare, Fintech and Corporates, a few clients on the list would be customers from like American Heart Association, Cardinal Health, Skillsoft, PepsiCo, Pearson, Elsevier, LWW, McGraw Hill, etc.

As Program/Project Manager, I have successfully managed multiple end-to-end IT programs and various application developments (web- and mobile apps) for international clients.

My special skills lie in the areas of personnel and deployment management, program oversight, training, technical competence, and customer support objectives

I have the ability to manage multiple complex projects by mitigating risks, negotiating scope, prioritizing objectives and proposing business centric alternatives

I follow established project management protocols - Risk and issue management, project plans, scope management, vendor engagement, budgetary overview, communication with business sponsors

I have managed projects involving project initiation, planning, implementation, project progress tracking (monitoring), project delivery and closing

I have extensive experience with Lotus Notes E-mail and Databases, Workday, Word Press, Wikipedia, MS Word, Outlook, Excel, Access, Project, Project Server, Jira, Rally, Confluence, Wiki, Visio, and PowerPoint

My IT experience spans around analysis, design, development, debugging, testing, implementation, and maintenance of business applications

I have worked with analysts, programmers, DBA’s, senior management, functional managers and end-users to deliver high quality, user-friendly software applications technologies on client-server and Web-based platforms

Certifications:

Certified Project Management Professional (PMP) from Project Management Institute (PMI)

Skills:

SDLC

HTML

Azure

Time Management

Jira

Web and Mobile App Dev.

SAP, Java, Python (basic)

Risk Management

MS Visio

Confluence

AWS

Client Management

Workday

MS Office

Business Process

Resource Management

Agile/Waterfall

SharePoint

Change Management

Adobe Creative Suite

Work Experience:

Senior Project Manager — Cardinal Health, Dublin, OH Oct’ 22 – Present

Collaborate with healthcare professionals to gather and document specific requirements for EMR and EHR systems, ensuring alignment with user needs.

Employed acceptance criteria within user stories to define the conditions that must be met for successful feature implementation.

Led cross-functional teams in the successful delivery of data science and machine learning projects, from project initiation to completion, ensuring alignment with organizational goals and objectives.

Managed project schedules and milestones, ensuring adherence to timelines and deliverables.

Changed the complexity assessment document working with business SME, prepared impact analysis, and changed engagement plan documents.

Worked with quality assurance teams to ensure that test cases and scenarios were derived directly from the functional requirement document (FRD).

Processed data using the Point Click Care application for gathering data required.

Collaborated with data scientists, machine learning engineers, and business stakeholders to define project requirements, develop project plans, and prioritize project activities.

Implement and manage the integration of standardized medical vocabularies within EMR and EHR systems for accurate data exchange.

Conducted risk assessments for SAP projects by identifying potential issues and developing mitigation plans.

Facilitated effective communication between business sponsors, development teams, and other project stakeholders to ensure alignment with business goals.

Worked closely with product owner and quality stakeholders to oversee a successful implementation.

Oversaw the development and implementation of machine learning models and algorithms, utilizing Python, R, and other programming languages and tools.

Analyzed the root cause of production problems identified in the current business model, evaluated the impact on the workflow process, and provided appropriate recommendations.

Develop strategies to ensure interoperability between EMR, EHR, and Health Analytics systems, supporting efficient data exchange and comprehensive insights.

Directed cross-functional teams, executing projects using SDLC methodologies, resource coordination, and timeline management.

Successfully oversaw the rollout of proprietary software version 2.0, reducing human error by 95% through automation strategies.

Identified and mitigated budgetary and scheduling risks, providing coaching that resulted in a 15% reduction in project costs and a 20% improvement in project timelines, ensuring project success.

Coordinated with offshore team and implemented an Agile & Waterfall hybrid environment.

Maintain detailed documentation for EMR, EHR, eRX, and other projects, including requirements, design specifications, and testing results.

Developed and maintained dynamic dashboards using data analytics tools, providing real-time insights and enhancing data-driven decision-making processes.

Collaborated with cross-functional teams to implement machine learning algorithms for predictive analysis, enabling more accurate project forecasting and resource allocation.

Senior Project Manager — American Heart Association, Texas Aug’ 21 – Jul’ 22

Actively participated in RFPs and acted as a business analyst to gather requirements and translate them into workable solutions by collaborating with solution architects and multiple stakeholders during the initial phase of the project.

Actively collaborated and developed business cases, using quantitative and non-quantitative data, for strategic initiatives to improve the client experience.

Conducted review sessions of business proposals with key stakeholders for buy-in and sign-off.

Developed and deployed machine learning models and algorithms for various business use cases, including customer segmentation, churn prediction, and demand forecasting.

Facilitated effective communication between business sponsors, development teams, and other project stakeholders to ensure alignment with business goals.

Prepared the Kick-off meeting, captured the sponsor’s recommendations, and implemented them in the project management plan.

Prepared project charter, developed project plans, schedules using Gantt charts and Milestone charts.

Translated business requirements into clear and concise user stories, using industry-standard templates and formats.

Managed day-to-day operational aspects by executing the project plans while adapting to the changing requirements and abiding by the deadlines.

Collaborated with business stakeholders to understand business requirements and translate them into actionable data science solutions.

Managed multiple & concurrent software projects with geographically distributed software development SCRUM teams with a total of 30+ resources (includes Solution Architects, Product Managers, development teams, Graphic UI/UX Team, Content Developers, Full stack developers, and manual/automation testers).

Facilitated daily standups with the application development team comprising of Solution Architects, UI/UX, Frontend developers, Full stack developers, DB Administrators, and Manual/automation testers for delivery of weekly sprints.

Handled Scrum ceremonies (Sprint Planning, Daily SCRUM, Sprint Review, and Retrospective), Monitored risks (mitigation and contingency planning), followed up on dependencies, and performed technical risk assessment in project execution.

Pioneered the creation of change requests with inline scope, cost, and schedule management.

Managed closure activities, including Customer Satisfaction (CSAT) rating with a target score.

Defined system constraints, dependencies, and performance requirements within the FRD.

Worked with quality assurance teams to ensure that test cases and scenarios were derived directly from the FRD.

Developed an aggressive multi-year integrated program roadmap and released the plan to iteratively deliver an integrated portfolio of projects.

Established project status reporting (major milestones, project snapshot, risks, issues, accomplishments, and future activities).

Solicitated feedback from end-users and stakeholders to make iterative improvements to project requirements and deliverables.

Organized CRDR to formally close the project and hand over the deliverables to the key stakeholders.

Participated in the interview process to gauge candidate's skills for program needs and approve/reject respectively create budget and project schedule reports and published Stage Exits in SharePoint.

Initiated vendor management.

Senior Project Manager — MPS Interactive Pvt. Ltd., Mumbai, India Nov’ 20 – Aug’ 21

US Client — PepsiCo

Single point of contact for PepsiCo account

Acted as a business analyst and gathered requirements and suggested solutions in collaboration with teams.

Helped document business proposals and strategized value-added metrics and implemented at project initiation.

Responsible for all aspects of the development/implementation of the project using Waterfall and Agile methodology.

Developed and maintained standard project documentation – Project plans, agendas, action item lists, and deliverables and ensured adherence to company Project Management Standards and Software Development Lifecycle best practices.

Documented Test Plans, Test Experience in conducting UAT.

Developed project schedules by analyzing activity sequences, durations, requirements, and constraints.

Developed Workflow Documents, Activity diagrams, and UML using MS Visio.

Developed creative solutions to complex problems, validated requirements with stakeholders, and provided the optimal IT solution using JIRA.

Reported, managed, and updated the bugs/issues in Jira for weekly deliverables of web and mobile applications.

Mentored the team on methodologies (SUITE & Project Management) and tool processes (SharePoint) using best practices and implemented lessons learned from iterations.

Developed a schedule using the critical chain method and executed the plan.

Monitored the scope of changes by reviewing the change requests submitted by the business users.

Managed application development team for weekly sprints of learning and technology platforms based on client needs.

Managed the weekly deployment activities to ensure a backup recovery plan is in place.

Drafted and shared the weekly status report to the stakeholders.

Achieved weekly deployments in AWS/Azure by collaborating with APMs and Dev Ops team based on customer deliverables' weekly and monthly rollouts.

Identified talent within the organization and collaborated with the sourcing team for scaling.

Monitored the baseline metrics of projects and controlled their scope and quality.

Ensured tha3t issues and risks are identified, understood early, and dealt with in a manner that mitigates surprises, risks to scope, cost, and schedule.

Facilitated release management activities for deployments.

Project Manager — Lionbridge Technologies Pvt. Ltd., Mumbai, India Apr’ 18 – Oct’ 20

US Client — Skillsoft

Single point of contact for the account by managing a portfolio of 1M/year with a team of associate project managers

Managed customer relationships and actively conducted weekly project reviews.

Collaborated with multimedia team, translators, studio partners, and testers for the successful execution of projects

Created project plan, baseline scope, budgets, and schedules and monitored execution

Identified risks, and created a risk register with mitigation and contingency plans in place

Created a quality management plan and performed trend analysis on defects

Monitored & controlled scheduled, budget, scope change and provided solutions to team members

Updated reports to customers and senior stakeholders for the weekly status calls

Responsible for creating RFP, RFQ and SoW for new engagements.

Collaborate with multimedia team, translators, studio partners and testers for successful execution of projects

Project Manager — SKILLDOM Learning Solutions Pvt. Ltd., Mumbai, India Jan’ 16 – Sep’ 17

US Client — CVS Corporation

Frequently traveled to customer locations to meet SMEs, understand requirements, and define project scope.

Created a detailed project documentation for execution within the budget (efforts).

Coordinated with instructional designers, HTML5 developers, testers, coders, and content integrators to build the product.

Set expectations with stakeholders to meet the project requirements.

Monitored project progress metrics based on budgeted hours schedule and scope.

Updated project details in client management and internal tracking systems.

Discussed project closure and documented the lessons learned for future reference.

Project Manager — S4 Carlisle Publishing Services, Chennai, India Mar’ 12 – Mar’ 15

US Client — Lippincott (Wolters Kluwer)

Responsible for executing end-to-end projects and training new project managers

Coordinated with multiple authors, copy editors, compositors, art teams, proofreaders, and Indexers

Conducted kick-off meetings and actively participated in status calls and distribute project reports

Executive Project Manager — Thomson Digital Pvt Ltd., Chennai, INDIA Sep’ 11 – Feb’ 12

US Client — Pearson

Created and tracked schedule and provided weekly updates on status and constraints impacting schedule

Coordinated and reviewed materials and updated information in the publisher’s management system

Coordinated with the onshore production team and provided feedback for quality improvement

Conducted client kick-off and distributed weekly status reports

Asst. Project Manager — Laserwords Pvt. Ltd., (Straive), Chennai, India May’ 08 – Sep’ 11

US Client — McGraw-Hill

On-floor application training to the freshers on Adobe products.

Managed a team of compositors to execute the projects within planned schedules

Understood project requirements and set up workflows and maintained quality of project deliverables.

Managed stakeholders by building strong interpersonal relationships with the team and the clients.

Paginator — Scientific Publishing Services Pvt Ltd., Chennai Mar’ 05 – Mar’ 07

US Client — Elsevier

Developed error-free pages using XML Tagging, 3B2, Latex, and FrameMaker

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