Dyesha Williams

Phoenix, AZ

ad31qm@r.postjobfree.com

Work Experience

CSR - Customer Service Representative

VALOR GLOBAL - Phoenix, AZ

March 2019 to September 2019

• Managed customer accounts

• Resolved customer issues

• Worked in the inbound call center

• Created call center scripts

• Assisted customers via live chat

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

• Greeted customers

CNA - Certified Nursing Assistant

Byron Health Center - Fort Wayne, IN

October 2018 to March 2019

• Worked in a nursing home

• Assisted several elderly, cancer, disabled, and hospice patients daily

• Provided individualized and friendly care for clients, patients, and residents

• Checked vital signs

• Assisted with wound care

• Served meals to patients, residents, and clients

• Helped independent, dependent, patients, residents, and clients with showering

• Assisted all, residents, patients, and clients with basic activities of daily living

• Scheduled client, patient, and resident activities

• Aided in lifting clients, patients, residents, and while using hoyer lifts, when necessary

• Aided in transferring clients, patients, residents, and with hoyer/Sara lifs, as needed

• Communicated details about client's, patient's, and resident's condition to the nurse in charge

• Swept, mopped, and cleaned bathrooms

• Changed bed linens

Education

Certification in Nursing

Ivy Tech Community College - Fort Wayne, IN

June 2004 to August 2004

High school or equivalent in General Studies

Southside High School - Fort Wayne, IN

August 1997 to June 2001

Skills

• CSR

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Microsoft Office

• Microsoft Word

• Microsoft Outlook

• Microsoft SQL Server

Certifications/Licenses

CPR

Assessments

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/i3y1oxdkz4nbx9hn Call Center Customer Service — Proficient

October 2019

Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_assignment/5-gycewk8d8tivou Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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