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Customer Service Store Manager

Location:
Chelsea, MI
Posted:
March 01, 2024

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Resume:

MATTHEW SHOOSHANIAN

Chelsea, MI ***** 734-***-**** ad31qi@r.postjobfree.com

PROFESSIONAL SUMMARY

Currently seeking a full-time position that provides the opportunity to utilize interpersonal skills, excellent time management, problem-solving skills, and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

WORK HISTORY

Store Manager, District Training Manager, District New Store Opening Manager, District AIM Expert 05/1989 - 08/2021

Arbor Drug & CVS Pharmacy – Detroit, MI

Operation of 15 different stores in various demographics.

Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Improved customer satisfaction through staff training in customer service and product knowledge.

Maximized sales by creating innovative visual merchandising displays and store layouts.

Hiring, scheduling and direct supervision of store level employees.

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Managed inventory control, cash control, and store opening and closing procedures.

Completed point of sale opening and closing procedures.

Rotated merchandise and displays to feature new products and promotions.

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Approved regular payroll submissions for employees.

Trained new employees on proper protocols and customer service standards. EDUCATION

Associate of Arts: Culinary Arts (3.8 GPA)

Oakland Community College - Bloomfield Hills, MI

Business Administration And Management (3.8 GPA)

Lawrence Institute of Technology - Michigan

SKILLS

Forklift Certified

Payroll Management

Revenue Generation

Personnel Development

Risk Management

Customer Service Management

Shift Scheduling

Report Generation

Retail Inventory Management

Employee Training

Store Merchandising

POS Systems

Supply Ordering

Hourly Shift Management

Promotional Planning

Operations Management

Loss Prevention

ACCOMPLISHMENTS

1998, 2000 & 2003 CVS Area Paragon Award Winner

PERSONAL

Co-Owner Of Hayday Acres LLC (Hobby Farm)

Previous Campaign Manager for Dearborn City Council Member Of Hundred Hyes

Ordained Minister



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