Senior Salesforce Developer/Admin

CHANDRIKA MASETTY

Ph:215-***-**** email : ad31q1@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/chandrika-mashetty-7109441a2/

Professional Summary

·I’m a Green Card holder with over 8 years of extensive experience in all phases of SDLC, implementation, configuration, and database activities. In-depth knowledge on development with APEX, Lightning Aura Components and Integration.

·Experience in Scrum/Agile for project execution using Jira, Rally/Story Board tools for user story handling.

·Involved in onshore-offshore model in previous projects.

·Extensive experience in working with Standard Objects, Custom objects, Page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules, Custom Tabs, custom reports, report extractions to various formats.

·Good experience with Record Types, Relationships, Data Types, Formula Fields, Validations, Queues, Email Templates.

·Proficient with the salesforce Integration using the REST services. Integrated between salesforce-to-salesforce systems and salesforce to third party systems using the REST and Webservices.

·Integrated Apex with External services by making callouts that used SOAP and REST API.

·Good understanding on implementing asynchronous apex using the Apex batch classes, future methods and queueable apex.

·Experience in Salesforce Securities Roles, Profiles, Permission Sets, Sharing rules, User Management, Sound Knowledge on SOQL and SOSL for Querying and Searching Data for Force.com platform, and Salesforce Lightning.

·Knowledge of Salesforce Lightning UI, Lightning Design System, and Lightning Process Builder.

·Utilized Aura framework to implement the lightning components. Implemented Aura attributes, events, and handlers.

·In-depth understanding of case management and support process in service cloud of salesforce.

·Experience in working with different process automation tools such as process builder and flow builder.

·Experience in Developing Single Sign On (SSO) for desktop using SAML and OAuth with the help of Identity provider help.

·Experience in performing web service testing using SOAP UI .

·Developed test classes and maintained sufficient organizational code coverage.

·In charge of fixing deployment issues and ensure successful deployment through change sets and Force.com IDE.

Technical Skills

Salesforce: Apex Triggers, Apex Classes, SOQL, SOSL, Visual force Pages, Apex Web Services (SOAP and REST), Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Lightning Aura Components, Process Builder and Flow Builder.

IDE: Force.com IDE, Visual Studio Code and Eclipse

Data Migration : Data Loader, Workbench and Data Import Wizard.

Technologies: Javascript, HTML, CSS, APEX, JAVA, SQL

Certifications

·401 Certified Salesforce Developer

·201 Certified Salesforce Administrator

·Salesforce Certified Service Cloud Consultant

·Salesforce Certified Sales Cloud Consultant

·Salesforce Certified Platform App Builder

Professional Experience

July 2021 – Present Sr.Salesforce Developer Aetna, Hartford, CT

Aetna is America’s largest health insurance company.

The project involves implement a tool to provide a right service to the customer by an agent based on the customer needs. The main functionalities which were implemented as part of my journey with Aetna are Provider Search and Member Search.

Responsibilities

·Implemented the UI and Integration for View Id Card, Coordination of Benefits and Provider Search components.

·Developed the UI components using the lightning Aura framework which includes aura attributes events and aura methods.

·Leveraged continuation framework the salesforce Integration with third party systems.

·Working on API’ callouts and get the response using SOAP UI/shared service platform API tester.

·Created the engagement activity records to track the case details and activity details during the provider search and member search.

·Implemented Surveys using salesforce standard surveys to provide the visibility for staff to complete the questionnaire and allow for tracking and reporting.

·Worked on the changes in existing flows for adding the agent scripts and logic changes using the new variables.

·Implemented a new custom utility aura component to include the close tab functionality on the flo and invoked the component methods from flow.

·Working on creating cases, accounts, record types, engagement activities, pick list values, Lightning record pages, custom settings, custom meta data, custom tab, lightning app page.

·Creating page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

·Before each production deployment resolved the code scan vulnerabilities raised from the Checkmarx scan.

·Utilized the IP sprint to document the functionalities that are developed during the PI and have done the code remediation for the best practices and implementation methods.

·Actively involved in scrum calls and daily standup meetings.

·Worked towards delivering the stories on time without any last-minute glitches.

·Designed, developed, unit tested and deployed the code.

·Experienced in Unit Testing, for the customizations and developments done during the project.

·Using the auto rabbit for deployments.

Environment: Service cloud Env, Workflows, Apex Classes, Triggers, SOQL, Sandbox, Unit Testing

July 2020 - April 2021 Sr Salesforce Developer Flagstar Bank, Troy, MI,

Flagstar bank is having a complete banking application integrated with salesforce and other third parties’ systems like source link and ETL as well.

Within Salesforce, we have applications built on Enterprise and also on a Marketing cloud platform.

Customers submit the loan process and several banking functionalities on the forms designed and maintained by the Salesforce platform.

Responsibilities

·Worked on various applications related to different banking functionalities with respect to the enterprise and marketing cloud.

·Involved in requirements, design, technical, analysis, demonstration of build component, deployment, and production support over all the projects.

·Worked on both customization and configuration components based on the complexity of the requirement and its limitations.

·Also, helped the business to understand the technical flexibilities to accomplish the task in a progressive and enhanced manner.

·Created web to lead forms and integrated them with the Flag-star websites

·As well, handled the complete web to lead integrations from front end to back end, till the lead is processed to contact/account with campaign/campaign member.

·The lead management process is automated using APEX Triggers and Classes with optimization techniques followed in it.

·Worked on both Salesforce admin and developer mainly focused on Campaigns and Lead objects.

·Designed, developed, unit tested and deployed the code.

·Created custom fields and given field level security and assigned them to their respective page layouts, and worked on Workflow rules.

·Used the sandbox for testing and migrated the code to the deployment instance after testing.

·Specialize in data mapping to determine how records enter Marketing Cloud and feed into automation, journeys, and deployment segments.

Environment: salesforce.com, Marketing cloud Env, Enterprise Env, Wholesale Env, Workflows, Apex Classes, Triggers, SOQL, Sandbox, Unit Testing, Eclipse IDE

June 2018 - May 2020 Salesforce Developer Anthem Inc., Atlanta, GA,

Anthem Inc. is an American largest for-profit managed health care insurance company in the Blue Cross and Blue Shield Association.

The project was an Internal Application, Customer Insurance Catalog.

The employees can access Customer information and update the customer information on various types of insurance policies provided by the company.

Employees can process claims and authorize payments for the customers, provides various functionalities such as generating different types of quotes based on the medical history of customers.

Responsibilities

·Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements, testing.

·Designed, developed, and deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

·Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder, and Lightning Aura Component features to develop the rich user interface and better interaction of pages.

·Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide the functionality to the visual pages.

·Created Custom Objects and fields for transactional and contractual information.

·Designed and deployed Custom Tabs, Validation Rules, Approval Processes, and Auto Response Rules for automating business logic.

·Interfaced with the Business user to update the business requirement document as well as testing document

·Created Templates, Approval Page Layouts, and defined Approval Actions on them to automate the processes.

·Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.

·Used Force.com developer toolkit including Apex Classes, Apex Triggers, and Visualforce pages to develop custom business logic.

·Made new feature enhancements on Service cloud console view using the lightning workspace api and lightning aura component framework

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visual force, Sales and Service Cloud, Data Migration, Rest API, Soap API, SOQL, SOSL, Lightning Process Builder, Workflow & Approvals, Java, Custom Reports, Dashboards, Windows.

Aug 2017 - May 2018 Salesforce Developer/Admin Staples Framingham, MA

Staples helps the world work better with work solutions that deliver industry-leading products, services, and expertise across office supplies, facilities, break room, furniture, technology, promotional products, and print & marketing services.

Responsibilities

·Involved in migrating from classic to lightning by gathering all the required configurations and customizations as per business requirements by leading the roles of admin and lightning developer.

·Created custom object, custom fields, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule, and approval process including field updates and email alerts in the lightning platform.

·Implemented pick lists, dependent pick lists, lookups, master-detail relationships, validation, and formula fields to the custom objects.

·Used Force.com toolkit including Apex Classes, Apex Triggers, and Visualforce pages to develop custom business logic.

·Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.

·Worked on CRM modules like sales cloud, service cloud with functionalities like Opportunity Management and Case Management.

·Successfully configuring the Service Cloud to connect with digital marketing capabilities of the marketing cloud.

·Implemented DML activities for Inserting and Updating records.

·Works collaboratively with co-workers on projects involving multiple Field Service Technicians

·Troubleshoots product issues and develops and follows through on a plan to make corrections

·Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment

·Was responsible for the data maintenance and data integrity within the Force.com platform.

Environment: Salesforce.com platform, wave analytics, Apex Language, CRM,Visual Force pages, Data Loader, Service Cloud, Workflow & Approvals, Email Services, Security Controls, Sandbox Data loader.

Nov 2015 - July 2017 Salesforce Admin ICANN, Santa Monica, CA

The portal provides various products offered by ICANN, it lets users browse the catalog, check on various interest rate options and durations, and provide a quote like a document.

Responsibilities

·Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

·Worked with various salesforce.com objects like Accounts, Contacts, Cases, Activities, Reports, and Dashboards.

·Developed various Custom Objects, Tabs, Components, Visual Force Pages, and Apex Controllers for VF Pages.

·Developed Custom Reports for the sales performance and lead generation statistics.

·Developed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

·Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings, and other inbuilt functionality.

·Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

·Used the Sandbox for testing and migrated the code to the deployment instance after testing.

·Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component &Controllers), Pages, Data Loader, Bulk API HTML, JavaScript, and Change sets.

April 2013 to May 2014 Salesforce Admin ICICI India

ICICI Bank Limited is an Indian multinational banking and financial services company headquartered in Mumbai, Maharashtra.

It is the second-largest bank in India in terms of assets and third in terms of market capitalization.

Responsibilities

·Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, and dashboards.

·Customized the dashboards to monitor lead activities based on sales geography.

·Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components.

·Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM this involved designating access to the applicable user within the user hierarchy.

·Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

·Developed different Visual Force Pages to suit the needs of the application using different Visual force components.

·Using Apex Data Loader mapped data sources and loaded data into the Call Center application.

·Designed, developed, and deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

·Created Formula Field, Validation Rules, Assignment Rules, Workflow, and Approvals for the flexibility and functionality of force platform application.

Generated different Reports like standard, summary, and matrix for quarterly and half-yearly sales.

·Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers Visual Force Pages, XML, Triggers, API.

Education

·Bachelor’s Degree in Computer Science, Osmania University, India, 2009

·MBA, JNTU University, India,2011

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