Denise H Shump

*** ********* **

Columbus OH ****0

380-***-****

ad31nt@r.postjobfree.com

Veterans Sourcing Group for Morgan Stanley – Financial Service Associate – 11/2023-1/2024.

Learned how to differentiate between the different IRA’s, annuities and what paperwork was needed to assist the Financial Advisor’s with while they were in the field. Learned the company’s preferred method of answering the telephone, as well as how to use the company computer system.

McLane Food Services- Customer Service Representative – 11/2021-5/2022

Learned how to operate the AS-400 computer system, so that I was able to learn how to pull electronic orders from it for the clients, as well as learn the preferred telephone etiquette and in-house communications with the warehouse staff via hand-held radio, learned how to run reports for the trucking routes and put up the routes for the driver’s deliveries. Learned the preferred method of sending out products via FedEx and local cold storage trucking for immediate delivery to our clients in need, as well as but not limited to, greeting clients, vendors and corporate staff.

Primerica – Licensed Life Insurance Broker – 8/2020-9/2022

Learned how to pass my State Exam so that I was able to learn how to assist family and friends with how to select the best life insurance for their family’s protection, as well as learning how to help them set up Legal Services, reducing their Home and Auto Insurance, learning how to help them budget and save for emergencies, and finally to refer them to my manager for advanced financial services such as IRA’s, Stocks, Bonds, and Mutual Funds to name a few.

Robert Half Agency – Customer Outreach Agent - 4/2020-7/2020

Learned how to assist clients with making their mortgage payments during the pandemic, learning the company’s preferred telephone etiquette, and the company computer system.

HKT Teleservices – Customer Advocate – 12/2019-04/2020

Learned how to assist members with their WW (formerly Weight Watchers) accounts, learned how to help new members enroll in the program, had the privilege of being able to motivate some of the members on their journey, learned how to assist with emails and chats so that I could be a more productive team member and help whenever I could, assisted members with setting up their apps on their smartphones, locating their local meetings and closing accounts when needed.

InSight Staffing – Tech Services Specialist – 07/2019-10/2019

Learned how to assist with setting up work orders, emailed in from clients needing new equipment or a technician to repair their equipment. Learned how to hire techs and order parts needed for the job, how to expedite the parts to them as well as but not limited to, keeping my coworkers informed of all activities via the in-house chat forum that kept everyone abreast of the orders being worked.

Zulily – Customer Service Representative – 8/2018-6/2019

Learned how to operate the Sysco multi-line telephone system, learned how to assist members with their orders, such as with tracking through USPS, UPS, DHL and FedEx. I had the privilege of helping members find that special gift for their special someone in their lives, or even for themselves. I had a de-escalation rating of 9 out of 10 and was voted one of the Top 100 Employees of the Company for 2018.

Gwynnie Bee – Retention Services Specialist – 5/2017-4/2018

Learned how to operate the Symphony multi-line telephone system, as well as working with dual monitors, one being a laptop, I also learned how to help our members build their virtual closets, ask probing questions, and truly listen to what they were saying they liked and were looking for. I was authorized to offer incentives, which sometimes worked, and sometimes, sadly, did not when trying to get the member to continue their membership.

Skills:

The ability to learn new telephone systems, while having multi-line telephone experience, Data Entry, typing (45 WPM), 10 Key by touch, filing (alpha & numeric), extensive cash and credit handling, product ordering, inventory control, minor shipping and handling along with manual accounts payable and receivable.

Assets:

Quick learner, team player, independent thinker, able to multitask, works well under pressure, able to work in diverse atmospheres and cultures, thrives on the opportunity to learn more about my craft, early to work, friendly, calm and able to de-escalate most situations.

Education:

Skyline College – Associate Degree in Medical Health Sciences as a Medical Assistant –Roanoke VA 1/2010-6/2011

Contact this candidate