Martin T Clark

Address

505-***-****

ad31nm@r.postjobfree.com

Skills

Customer Service Support using Windows 7 Enterprise and Professional edition.

Customer Service Support using Macintosh/Desktops & iOS.

Stand alone & network printers/hardware support and troubleshooting

Office 365 management.

Azure knowledge.

Customer Service Support using Windows 10 Enterprise & Professional edition.

Customer Service Support providing remote support.

Years of Customer Service in government, hospital and the private sector.

Active Directory management.

MECM/SCCM knowledge.

Experience

30 YEARS

Desktop Support Experience

Part of an 8 member Customer Support team that would configure/trouble/install switches and Windows 10 work station that supported any and all events being held at Ball Arena supporting Windows 7 and Windows 10 work stations.

Part of 8 member Customer Support team that would provide Windows 10 support in both a remote and on site environment, (Hybred) for over 1,500 computer end users. The team support all events being held. IT Services which include but not limited to : Comedy shows, music shows, 3 types of sporting events, and any event that were too be held on any property that KSE Sports owned/operates in the Denver area.

Part of a 8 member Customer Support team that provided a wide variety of hardware and printer support for 1,500 end users.

Part of 8 staff Customer Supported team which exclusively provided remote support across the United States for over 400 computer end users.

Part of 8 member Customer Support team that would provide Windows 10 support in both a remote and on campus environment, (Hybred) for over 1,500 end users.

Part of 6 member Customer Support team that would provide Windows 7 and Windows 10 support in both a remote and on site environment, (Hybred) for over 3,000 computer end users for the Department of Veteran’s Affairs, Western Division.

Part of a 6 member Customer Support team that provided a wide variety of hardware and printer support for 3000 end users.

Led a two-man team responsible for providing technical support for over 400 NT workstation

Provided proprietary technical support for custom applications at the Quality Assurance Division of the Sandia National Laboratory (SNL) and the Department of Defense at Kirtland AFB, NM

Participated on the Help Desk support team at Department of Energy (DOE), providing technical support for over 1,500 workstation users

Administered and managed technical support for numerous software applications running on Microsoft Windows 7 – 10.

Designed and implemented numerous computer training rooms operating under Microsoft NT 4.0. Windows 7 Professional and Enterprise, Windows 10 Professional and Enterprise edition.

Supported the 1500 users of the DOE’s Computer Lab and Training Center

Troubleshot both software and hardware conflicts functioning within the many Windows environments

Installed and upgraded both hardware and software components of numerous PC workstations in MS. Windows 7 and MS Windows 10.

25 YEARS.

Network Experience

Trouble shoot network switches with Network Team to ensure that the network ports are active. Trouble shoot with the networking team for a wide variety of networking printers.

Part of a team that provided customer support during a network domain change from Microsoft 7E into Microsoft Windows 10E for over 3000 network nodes.

Worked with many IT teams while doing to network domain migration from Windows 7 into Windows 10 and tried to ensure that end customer would experience a little down time as possible.

Worked with many IT Departments regarding Windows 7 into Windows 10 domain migration.

Implemented and re-designed network backbones utilizing both Cat 5E Ethernet and fiber optics cabling

Implemented a new LAN within the penitentiary system of the State of New Mexico

Managed 42 network workstations at eight prison sites throughout out the State of New Mexico

Installed and troubleshot fiber optics hubs

Designed new LAN hardware using a CISCO 6006 core with a CISCO 5248 core redundancy safeguard

Incorporated 16/CISCO 3548 48 port switches into numerous locations for D-mark closet

Configured and troubleshot Cisco network hardware

Designed cabling topography using both Cat 5E cabling and fiber optics

Provided technical support for both Microsoft Windows NT 4.0 servers and workstations

Configured, troubleshot, and implemented numerous Microsoft Windows NT4.0 servers and NT 4.0 workstations

Administered and implemented techniques to help eliminate LAN congestion

Troubleshot WAN switches, bridges, and routers

Managed and administered numerous Microsoft NT 4.0 networks

Worked with various departments regarding desk top support for both cloud based applications as well as local standalone applications on prem.

Education/ Certifications

BSBA IN COMPUTER SYSTEMS UNIVERSITY OF PHOENIX 1994

AS RADIOLOGY TECHNOLOGIES CENTERAL NEWMEXICO COMMINITY COLLEGE (CNM) 2007.

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