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Customer Service A R

Location:
Converse, TX
Posted:
March 01, 2024

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Resume:

210-***-****

ad31nl@r.postjobfree.com

Converse. Texas 78109

C O N T A C T

S U M M A R Y

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

Paralegal Certificate

September 2023

Center for Advanced Legal Studies

Houston, Texas

January 2021 - September 2023

Legal Receptionist & File Clerk

Greeted clients and guests warmly, providing assistance and directions as needed. Maintained accurate records of all documents received and distributed daily. Organized filing systems both manual and electronic for easy access to client information.

Verified accuracy of billing invoices before submitting them for payment processing. Demonstrated excellent organizational skills while managing multiple tasks simultaneously.

Assisted with scheduling appointments and maintaining calendars for attorney. Developed strong relationships with clients through effective communication techniques.

Made photocopies of correspondence, documents, and other printed matter. Scanned documents and uploaded them to the firm's case management system. Answered incoming calls promptly, transferring them to the appropriate personnel when necessary.

Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Reliable with a good work ethic and the ability to quickly adapt to new environments.

T O R I E

B R O G D O N

Maintained an organized environment conducive to learning; monitored student behavior and implemented appropriate disciplinary measures as needed. Incorporated elements of play therapy into daily activities; encouraged children to express their emotions in healthy ways while promoting social emotional learning. Collaborated with team members to develop and implement innovative youth programs; demonstrated strong communication and interpersonal skills. Developed meaningful relationships with families of program participants; provided support through regular check-ins and open dialogue about any concerns or issues. Assisted with the development and implementation of recreational activities for children; utilized creative problem-solving skills to resolve conflicts. Conducted one-on-one meetings with parents and caregivers regarding their child's progress within the program; offered resources for additional support if necessary. Created lesson plans based on age-appropriate objectives; used active teaching methods to engage students in learning activities.

Accounted for whereabouts of children to maintain control of group safety. Kept records and prepared reports for owner and management concerning visits with clients. Kept accurate records of participant attendance, progress reports, incident reports. ensured all documentation was kept up-to-date according to established protocols. Customer Service

Strong Organization

Critical Thinking

Quickbooks

Microsoft Office

Phone Etiquette

Quick Learner

Data Entry

Document Management

Attention to Detail

Fast Typer

Communication

Calendar Management

Proofreading Abilities

Scheduling Appointments

Time Management

Interpersonal Skills

Adaptability

Multi-tasking

June 2013

High School Diploma

Marion High School

Marion, Texas

August 2018 - January 2021

Child and Youth Program Assistant

July 2016 - August 2018

Bartender/Trainer

Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.

Performed all cleaning duties before, during and after shift including sanitizing bar surfaces. Completed POS transactions, returning currency, coin, and payment cards to patrons. Checked customer identification to verify age requirements for alcohol purchases. Utilized problem solving skills to resolve customer complaints in a courteous manner. Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions. Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.

Attended regular training sessions designed to improve product knowledge and increase efficiency behind the bar.

Utilized strong salesmanship skills to up-sell drinks and appetizers. Worked closely with wait staff to communicate customer needs during busy shifts. Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.

Gilson Law Firm, PLLC

Fort Sam Houston Child Development Center

Bubbas 33



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