Roy M. Hampton

Address: **** **** *** ** ********* California

Mobile: 818-***-****, Email: ad31ni@r.postjobfree.com

A qualified professional with an accomplished career spanning key roles to manage multiple facility & maintenance management services across numerous facilities & oversee performance management of teams, now seeks to utilize acquired skills/experience to drive initiatives for comprehensive growth. Director Facility Management - Commercial Operations A highly capable, result driven & achievement oriented resource, works as Operations Manager & offers 20+ years’ experience, including 10+ years international exposure in MENA region, largely in areas of industrial zone operations, facilities management, with proven track record to leverage domain knowledge & technical expertise to engage in maintenance & facilities management, implement health & safety norms in aviation operations & apply industry best practices to enhance productivity & efficiency for competitive edge, while operating in challenging & complex multi- cultural work environment.

Core Competencies

Operations Management

People Management

Contract Management

Safety & Security

Management

Energy Management

Construction Engineering

Facility Management

Building Maintenance

Key Account Management

Customer Retention &

Loyalty

Education

Bachelor’s Degree in

Behavioral Science -

Psychology, Regis University,

Denver, Colorado, USA, 3.0

DGPA

Training Courses

Attended certified training

module on air dangerous

goods & hazardous material,

accredited by UPS Air Cargo

Division

Class A CDL with tanker and

hazardous material

endorsement

Completed certified training

course on health and safety

conducted by British

Petroleum

Underwent training for

NEBOSH certification (2013)

Attended a training program

on departmental and

individual KPI Setting

Completed a training

program for PMP- project

management professional

certification.

Attended training programs

on SAP based ERP tools

Profile Highlights

Strategic Management: Demonstrated excellence in designing business strategy to improve business competitiveness; prowess to prepare roadmap to meet top line & bottom-line growth with P&L accountability.

Project Planning & Management: Proficiency in project management to execute fit out works; outstanding negotiation skills to finalist contracts on favorable terms & administer contracts to meet set targets in rapidly changing competitive business environment; possess strong analytical skills to identify & manage risks.

Maintenance Management: Focus on conduct of planned, preventive, corrective

& reactive maintenance using Computer Aided Maintenance Management Systems (CAMMS); analytical skills to troubleshoot faults & undertake root cause analysis for maintenance problems & repairs; attend client meetings & settle pending issues.

Process Improvement: Advanced problem solving & critical thinking skills with ability to engage in innovative thinking to provide creative solutions; apply customer relationships approach with ability to identify & apply industry best practices to value add & deliver best results.

Organizational Capability: Well-honed organizational skills & solution-oriented approach to drive organizational development with customer focus & monitor multiple projects operations & handles key tasks to ensure operational excellence.

Team Leadership: Highly energetic with proven analytical & quick decision - making ability to solve problems; outstanding verbal & written communication, interpersonal & presentation skills to interface with stakeholders & build strong client relations; highly motivated; excellent team building, coaching, training & mentoring staff for capacity building.

Professional Experience

Allied Universal Security Services, Los Angeles, California, US Operations Field Manager Jan 02, 2023, Present

Responsibilities:

Oversee all security field operations

Develop and implement security policies, protocols and procedures.

Control budgets for security operations and monitor expenses.

Develop and oversee all loss prevention programs.

Recruit, train and manage security supervisors, officers and guards.

Plan and coordinate security operations for specific events; create reports for management on security status.

Direct staff when responding to emergencies and security alarms.

Gather and analyze data to form proposals for improvements; provide direct and timely advice and information regarding performance, compliance, and concerns.

Ensure exceptional level of client and/or guest hospitality is provided at all times.

Ensure the proper staffing and post assignments are strategically placed during all shift hours to meet the ever-changing needs.

Completed training course

on Oracle database

Other Accomplishments

Role in media film produced

by Dubai Media, incorporated

as the official media

organization for the

Government of Dubai,

established in 2003 as a

government owned company

comprising a number of

radio and TV channels.

Recognized for work in Sama

TV Dubai 7th Arts

Productions HadakMadak

TV series 2018 episode 11

under the film Director

Basem Shaboo& Assistant

Director Ridha, stars as a

main character in a role

along with leading actors

Talal Mardini, Amal

Mohammed, Abdullah Zeid,

Ahmad Al Jasmi & Jamaa

Ali.

Personal Details

Languages Proficiency:

Fluency in English & basic

skills in Arabic, intermediate

level Armenian, basic level

Russian, basic level Spanish

Computer Literacy: MS

Office (Word, Excel,

PowerPoint), MS Outlook, &

Primavera 6.0

Nationality: USA

Conduct internal and external investigations; manage incident reports and collect all required documentation and resolve incidents and breaches.

Develop and lead a training curriculum for security supervisors and staff.

Assignment of all public safety supervisors with proper training and instructions.

Ensure all building policies and procedures are followed by all employees, contractors, vendors and visitors.

Hold public safety supervisors and officers accountable for ensuring all security and building procedures are followed.

Identify any security concerns/hazards and potential theft. RAKEZ - Ras Al Khaimah Economic Zone, Free Zone United Arab Emirates Operations Manager (July 2013 - November 2021)

Responsibilities:

Reported directly to CDO, managed a team of 15 to spearhead all technology & industrial zone operations in the newly established free trade & non-free trade business zones to meet specified revenue & profitability targets & set key performance indicators.

Managed project budget, estimated labour material and equipment needs to accomplish assigned work.

Planned, directed, & scheduled work of others, in addition to managing performance evaluation.

Led a team on all aspects in day-to-day operations to manage operations and handover activities.

Motivated & encouraged teams to deliver the best performance & openness to work on client feedback.

Prepared clear, concise and complete reports, contracts and correspondence as necessary.

Coordinated with designated managers to provide regular MIS reports with updates on maintenance status along with condition of accommodation buildings & warehouses including open space areas under expansion phase. Achievements:

Exhibited outstanding performance to manage diverse teams & pioneer efforts to streamline processes within the related departments & smoothen workflows across the board to succeed in highly competitive market.

Successfully updated on ISP port regulations, customs department fees, & security related procedures including efforts to create new procedures & polices involving operational work to offer cost-effective set-up packages, modern facilities & first-class services in a strategic location.

Made noteworthy contribution to effective collaboration with internal departments, such as client relations, leasing & licensing, finance & accounts, among others in order to finalize tasks to deliver better results.

Played a stellar role in building a core team, setting up overall strategy, & nurtured a synergistic relationship with all stakeholders to direct construction of 100 new warehouses for retail leasing in the technology zone valued at AED 75 Million & met the project milestones.

Implemented robust management processes & carried out audits & KPI reviews in facility management service.

Developed and implemented quality control programs, ensured compliance with HSE standards and maintained a variety of accurate written and computerized records and reports.

Judiciously studied, read & interpreted plans, maps, specifications & manuals while exercising sound judgment within established guidelines & SOP.

Championed efforts to effectively form the Trident Committee in partnership with RAK Customs Dept., RAK Maritime City Saqr Port Authority &RAKEZ Economic Zone Government Authority.

Worked in tandem with Customer Experience Division for the planning and creation of one of the first One Stop Shops in the GCC region.

Managed initiatives to prepare client proposals & conduct client presentations to pitch for new business by offering a cost-effective & world-class economic zone with customizable packages & services as well as state-of-the-art facilities.

Successfully developed standard operating procedures to assure timely delivery

& to manage all maintenance fit out works.

Successfully engaged with external government entities - Ras Al Khaimah Custom’s Dept. RAK Maritime City and Ras Al Kamiah Saqr Ports & Authorities to oversee construction of joint operation projects for both clients and investors.

Worked in tandem with senior management to facilitate the merger & integration of 2 free zones: RAK Free Trade Zone & RAK Investment Authority (RAKIA) under one umbrella, to create the Ras Al Khaimah Economic Zone (RAKEZ), one of the region’s largest economic zones that houses over 14,000 companies. Trans Guard Group, Dubai Airport Free Zone, UAE

Operations Manager- FM Airside (Jan 2013 – June 2013) Responsibilities:

Reported to the Airside FM Director, led team of 18, in integrated facility services division, to prepare, administer & support aviation & airside cargo operations on a daily basis & resolve all client issues in line with corporate goals & as per set key performance indices.

Proficiently directed and managed the manpower of 1200 staff for the entire airside DXB flight operation accounts for Emirates Airline, Dnata, EK Sky Cargo, including the terminals at DXB terminal, Security services and facility management operations.

Conducted monthly planning of the staff meetings and arranged briefings with the account manager; attended client meetings with client representatives to discuss details of core business issues as solutions providers. Achievements:

Championed efforts to fully understand specific operational needs & designed innovative service solutions to best fit the business needs for residential & technical service.

Developed framework to check health & safety standards to ensure compliance and attain operational goals.

Undertook regular site visits to ensure adherence to accurate work practices & standard operation procedures.

Made noteworthy contribution to deploy team members & create competitive advantages to accomplish financial targets with full accountability to manage monthly P&L accounts as per approved budgets.

Merited for planning capital improvement budgets & managing transportation & accommodation requirements in accordance with stated policies & procedures.

Credited for steps to deliver immediate solutions to resolve client issues & address concerns of a range of clients without adverse repercussions.

Carried out monthly audit of site in line with service level agreements (SLA) & agreed scope of works of all contracts. Denver International Airport, Denver, Colorado, US Supervisor Airfield Maintenance Municipality (September 2006 – August 2011) Responsibilities:

Reported to the Director- Aviation Operations, led a team of 10, to direct, instruct & supervise aviation maintenance technicians in both airfield & external airport operations to meet organizational goals as per key performance matrices. Achievements:

Exhibited transformational leadership & business acumen to design maintenance strategies & implement health and safety procedures to fulfil the company’s corporate vision & mission statement.

Played a pivotal role to monitor & control maintenance costs along with diagnosis of breakdown problems, Class A CDL with Hazmat and Tanker endorsement and FAA certification.

Displayed outstanding performance to oversee heavy equipment operations and collaborate with engineers to institute control and remedial measures for hazardous and potentially hazardous conditions or equipment.

Innovatively designed & facilitated worker training programs in areas such as personal safety, at risk behaviors, country legislation & regulations, track hazardous condition and use of safety equipment.

Oversaw the maintenance of scheduled and unscheduled and responded to aircraft emergencies.

Implemented industry best practices to develop strategies to improve overall reliability & safety of airfield, personnel

& production processes & thereby steered measures to deliver operational excellence. BJ Services Oil & Gas Company, Denver, Colorado, USA Heavy Equipment Operations Manager (March 2004 – September 2006) Responsibilities:

Reported to the Fracking Site Manager, led a team of 5, to spearhead efforts to complete nitrified treatment, stimulation and fracturing, high pressure field iron operations as per the defined key performance parameters. Achievements:

Scripted a success story after passing British Petroleum 5.0 safety training and possessing class A CDL along with Hazmat endorsement, Tanker endorsement and airbrakes.

Essayed a high trajectory growth path by creating fractures in the earth, rigging up BJ equipment on location, including connecting hoses & preconditioning the rock for caving to enhance well output.

Displayed acumen to arrange inspection and evaluation of workplace environments, equipment and practices to ensure strict compliance with health and safety standards and relevant government regulations.

Ensured availability of nitrogen generation equipment & kept machines in running condition at all times.

Effectively performed post & pre-job equipment inspection for health & safety reasons as well as conducted root cause analysis to offer suitable recommendations for all observed failures & generated reports. United States Parcel Service Corporation, Denver, Colorado, USA Air Cargo Supervisor (1997 – 2004)

Responsibilities:

Reported to the Haz-mat Air Cargo Manager, led a 12-member team, to steer logistics of cargo operations & supervise movement of air cargo on the ramp as per the specified key result areas. Achievements:

Managed cargo operations to ensure it was routed to appropriate locations in order to meet transshipment times to final destination without scope for error.

Successfully ensured safety of all air ramp employees, equipment and high value cargo as a ramp supervisor.

Initiated steps to maintain one on one communication with customers to relay cargo and flight information, while offering courteous service & efficiently handling client requests & complaints.

Administered American air ramp, air cargo functions, operations of various air ramp equipment & weight distribution of various aircrafts, deck loading, belt loading, various tugs, with air marshalling & communication with the cockpit & pilot.

Oversaw the completion of chocking wheel procedure and various fuelling equipment.

Made significant contribution to assess hazardous material certification & knowledgeably segregated & distributed all air & ground government and FAA hazardous materials.

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