Professional Objective:

To obtain a challenging position that will allow me to continue to grow professionally and develop my abilities.

Professional Experience:

Brush Country Claims

Customer Support/licensed adjuster, 12/21-11/23

●Field incoming phone calls and resolve issues/answer questions & note conversations in proper systems.

●Make outgoing calls to insureds providing courtesy updates.

●Make initial contact calls to confirm & gather information.

●Make settlement calls.

●Uploaded documents to claim files.

●Complete daily spreadsheets as required.

●Respond to customer inquiry tickets in Zendesk.

●Audit files

Kloeckner Metals Processing

Inside Sales Representative, 4/16- 7/20

●Enter orders for processing and shipping material to customers.

●Supply customers with a weekly inventory spreadsheet/Maintain customer inventory.

●Quality assistant

●Invoice customers

●Create production vouchers.

●Track railcar & barge traffic

●Quote customer’s processing prices

●Work closely with Steel Mills

●Work with freight companies to arrange material shipments.

Cargill Ferrous International

Receptionist/Administrative Assistant/Inside Sales Rep, 9/11- 3/16

●Clerical duties include answering phones, filing, ordering office supplies, distributing mail and handling other necessary office duties required.

●Responsible for invoicing for the Tulsa and Fort Collins locations. Reconcile invoice edits and correct problems.

●Enter sales and transfer orders for Tulsa and Fort Collins. Assistant to Outside Sales Representative and inside contact for the Colorado customer base.

●Backup contact for Tulsa sales as needed.

●Responsible for all receiving of coils and transfers for Tulsa. Correct inventory issues.

●Entering PO’s into JD Edwards

Benefit Designs of Oklahoma

Administrative Assistant/Service Coordinator, 12/05-12/10

Administrative Assistant Duties

●Resolved any issues regarding office, bills, phones, office machines, etc.

●Called in any maintenance issues to property company.

●Scheduled all appointments.

●Client greater

●Opened & sorted mail.

●Collected company commission checks & made bank deposits.

●Answered multi-line phone system used fax machine, postal machine, filed all paperwork.

●Prepare and ship packages UPS/FedEx/Currier

Service Coordinator

● Filed and resolved insurance claims for clients- medical, dental, etc.

●Discussed and explained EOBs to clients, Prepared audits on EOB’s & Bills for clients

●Main contact for clients; needing help/answers to questions regarding their benefits or claims.

●Work with major insurance companies- Enroll & Terminate employees from group or individual insurance benefits, do follow ups to make sure the process of enroll/terms/changes were completed, put this info. in GBS system

●OEPIC Certified- Processed all enrollments, issues, changes. Made sure all billing statements were sent in and processed for payment & made sure payments were received.

●GBS System -I had to make sure all notes and conversations were placed in GBS, update client info, list carrier notes & info.

●Processed all group renewal letters; printed and mailed every month.

Birch Place and Bradford Creek Apt. – Omega Properties

Onsite Property Manager/leasing agent, 06/1999 to 09/2004

●Maintained two properties-360 units.

●Leased apartments,

●Collected monthly rent and rental app. fees, logged info. into computer system, prepared deposits

●Received and assigned work orders to maintenance crew.

●Walked apartments when tenants moved in and out.

●Made sure rent collected books were accurate; monthly on excel spreadsheet.

●Some cleaning of apartments (side job)

●Handled after hour issues to the best of my abilities.

Other Abilities:

Used in a professional setting: Computer, Typing, 10 key, Software- Word, Excel, Publisher, Outlook, Slack, Steel II/Oracle, Parts Manager, Business objects, GBS Program, XactAnalysis, Majesco, Hubvia, Symbility, Adobe, Practice Partner, AS400, Cerner, Medicaid website, Some website design & update (Parallels Site Studio), Fax machine, Postal machine, Cash register, Multi-line phones, copier, printers, label machines, Western Union, Social Sites.

*References given upon request*

Education:

*High School Diploma- Long Beach Jordan High School

*College Courses- Long Beach City College (Business)

Contact this candidate